Sales Manager
Resume:
Name: Poh Chern Ni
Nationality: Singapore
Language Proficiency: English, Chinese
Address: 1A Jalan Bunga Rampai
Singapore 534069
Email: ac6neg@r.postjobfree.com
Contact: (+65) 9875-1990
PROFILE
A result oriented, convivial sales and management professional with over 20 years of diverse experience ranging from sales, operations and administration. Has extensive experience in the Enterprise Sales, Business Development, Vertical Sales, Customer Support with leading Multinational Express and Freight Services companies.
Primarily responsible for acquisition of new customers through prospecting, value and solution selling, and matching these to the available in-house or partner solutions. Drive organic growth in existing customer base through by regular customer servicing to develop deeper understanding customer challenges, thereby through services and products innovations, bring about deeper anchoring relationship coverage. Accountable for customer-facing activities, including quotations, proposals, negotiation and finally closing the sales. Often engaging the customer at Director and C-suites. Seen as a trusted service partner with strength in value selling, communications and presentation skills, coupled with analytical mindset to align organization resources in meeting customers’ needs.
Has qualifications in economics, business administration, and management. A charismatic and good team player with the ability to adapt and blend quickly into a changing environment. Strengths include being customer focus, creativity, excellent in communication and planning skills, the demonstrated capacity to successfully complete every undertaking despite a steep learning curve and the ability to encourage and motivate others in challenging situations.
OCCUPATION OBJECTIVE
Harnessing my sales experience and garnering management experience, to lead a team to over drive sales achievement for a large enterprise, thereby promoting accelerated growth and leadership clout of the company in the competitive market place. To consistently bring relevance and value to customers.
CAREER HIGHLIGHT
Teckwah Logistics : Business Development Manager
Aug 2017 – Current
Identifying sales and services that would appeal to new clients
Creating sales pitches
Executing sales objectives
Managing client accounts
Finding and following new sales leads
Preparing sales contracts; following company rules and guidelines
Building pipeline for customer relationships for long sales circle
Cultivating positive interactions and relationships with sales representatives, team leaders and managers, and executives to evaluate sales strategy and results
Developing ways to improve the customer experience and build brand loyalty
Researching market and industry trends
Achievement: Acquired and built in-roads for one of the world largest medical devices company.
VCargo Cloud: Account Manager
Jan 2016 – Aug 2017
Develop and execute sales strategies develop the sales funnel, qualify leads and subsequently lead to customer acquisition.
Manage customer accounts and build relationships and rapport with key decision makers within customer base.
Assist in the development of go to market strategy and execution of marketing campaigns to drive sales take up.
Responsible for achieving sales targets measured in terms of new accounts acquired and volume of revenue generated.
Achievement: Successful sign up numerous new customers by co-developing the go to market strategy in partnership with government authority.
Singapore Post Limited: Account Manager
August 2014 – August 2015
Part of Singapore sales team which focuses on medium and large market especially E-Commerce, Mail, advertising and Logistics
Focus on customers acquisition as key growth engine
Re-visiting existing and lapse customers and focus on creating value proposition and re-vitalizing sales
Conduct regular account planning sessions to strategy for action insights to drive targeted customer growth. Creating Account Heat Maps and make sure the gaps are identified and addressed.
Work closely with all internal operations department such as bulk mail center and delivery teams to make them understand the customer business better and help the account teams to penetrate and create more business through cross sell and up-sell.
Achievement: Turn around a non-performing territory with deficit sales to over-achieving the sales target by double digit within 2 quarters.
UPS: Account Manager
July 2012 – August 2014
Part of Enterprise Services Sales Team which focuses on medium and large market.
Focus on bringing these major business towers to customers to penetrate into the major accounts.
Be a trusted advisor to the customer C-Levels rather being another vendor in the dock.
Building relationships with C-Levels and understanding their business objectives and focus to address their business drivers
Building Value Proposition into the Accounts by focusing on Customer business.
Regularly conducting the Account Business Plans with Client Sales teams.
Creation of strong presence in the accounts through various marketing events.
Conducting quarterly business reviews in the accounts along with customer C-level presence.
Work closely with all internal delivery/portfolio teams to make them understand the customer business better and help the account teams to penetrate and create more business through cross sell and up-sell.
Achievement: Acquired the largest net new account by revenue in oil and gas industry. Awarded the best signing team in 2012 during the Sales Blitz. Achieved the highest revenue in the same sales Blitz. Awarded the Highest achieve target in West in 2012.
TNT Express Worldwide (S) Pte Ltd
Jun 2001 – Jul 2012
Account Manager
2009 - 2012
Primarily responsibility is to sign-up new accounts and encouraging them to trade with TNT. Measurements for sales recognition is for the first 12 months of trading
Proven track record in generating revenue, hitting targets and increasing market share for TNT by signing more customers especially with success in acquiring medium and large customers.
Excellent product knowledge and is able to provide solution and packaging that address customers’ needs appropriately
Was assigned a challenging territory and green field and was able to convert resulted in an increased in sales numbers
Recognized to be exemplary in customers’ engagement and retention
Achievement: Consistently exceed the sales target and coming in within top 3 position in sales performance. Awarded the Best Growth account individual in 2009.
Inside Sales Executive
2005 – 2009
Paired with the Account Manager, share the same territory and sales target
Work in tandem with the Account Manage to achieve all the sales KPI
Make calls to a list of prospective customers, follow-up with customers to ensure that the sign-up and encourage them trade with TNT
Liaise with customers on any operations related issues
Consistently achieved the sales targets through strong partnership with the Account Manage and close customers follow through
Achievement: Awarded the best sales team in 2008.
Sales Admin
2004 – 2005
Reporting to Sector Sales Manager to provide sales support for sales the entire sales team
Generate the performance dashboard for the whole territory team
Generate all the contract signed and their associated paper work
Generate reports and perform all the administrative functions in support of the sales activities
Receptionist
2001 – 2004
Answering phone calls and take down all messages and make sure all calls are directed to the right contact
Kumagi Sembcorp Joint Venture – Payroll Assist
1999 – 2001
Reporting to Finance Manager, manage the employee payroll and other benefits
Ensure that all the payroll and other financial remuneration, allows, and claims are appropriately disbursed
Ensure proper financial book keeping of payroll information
Sumitomo Chemical Engrg – Admin Assistant
1997-1999
Provide administrative support to the project manager
Track projects milestones and deliverables
Filing of all project artifacts
Coordinate the project resources and their assignments for the successful completion of the tasks
Reds Hairdressing: Assistant Manager
1991 – 1997
Response for the smooth operation of the hairdressing salon
Scheduling of the hairstylist appointment and workload distribution
Handle the customers’ appointment
Ensure the stocks level and ordering
Handling all the finances and cash flow
REFERENCES
1.Irene See (+65 9383 3566) Regional Account Manager, Fedex
2.Catherine Lau (+9642 6228) Business Development Manager, Toll Logistics
EXPERTISE
Sales Planning and Forecasting, Financial planning, P&L management, Contract Management, Governance, Strategic planning and Contract negotiation.
EDUCATION AND PROFESSIONAL CERTIFICATIONS
1.Degree in Science (Business)
2.Diploma in Business Administration
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