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Office Manager

Lugoff, South Carolina, United States
August 14, 2018

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Heather A. Cota

*** ******** ****

Lugoff, South Carolina 29078



Energetic and reliable Office Manager with exceptional organizational, planning, and communication skills. Strong computer knowledge, customer service driven and decision making skills. Proficient at quickly learning new procedures and taking ownership of diverse projects. EXPERIENCE

The Meridian Building Columbia, South Carolina

Hertz Investment Group – Assistant Property Manager June 2015-July 2017 CBRE – Real Estate Service Coordinator June 2014-July 2015 REIT Management and Research, LLC – Property Assistant October 2012-June 2014

• Manage accounts payables and receivables and the timely calculation of billing. Track monthly utility meter readings for back-charged utilities to specific tenants to bill accordingly.

• Assist Property Manager to prepare all monthly/quarterly financial reports and work on annual budget.

• Assist Property Manager in managing the appropriate training for property personal including; engineering department, parking personnel, security and janitorial staff to ensure adherence to building regulations.

• Track and report on all maintenance operations and preventive maintenance relating to the interior and exterior of the building through the work order management system.

• Conduct property inspections and prepare reports on all inspections for the Property Manager.

• Maintain records for code compliance and building standards.

• Ensure building life safety policies and procedures to prepare the team to respond in emergency and crisis situations.

• Oversee the daily operations of the janitorial staff.

• Maintain cleanliness and safety of all areas in the building, systems and equipment.

• Monitor tenant, and vendor certificates of insurance are kept current and that all requirements are accurate.

• Respond promptly to tenant needs and resolve any problems and questions to ensure overall tenant satisfaction. Communicate on a daily basis and respond with a high level of professionalism.

• Assisted the Parking Manager with the annual parking audit.

• Maintain security access system and issue all new building tenant keys and access cards for the building.

• Organize and plan all tenant events to include annual Christmas breakfast and annual ice cream social. Kahn Development Company – The Village at Sandhill Columbia, South Carolina Executive Administrative Assistant for Property Management and Leasing January 2007-May 2009

• Served as liaison for tenants and vendors in order to provide excellent service.

• Tracked weekly traffic flow for property.

• Maintained the monthly sales of tenants if required per the lease and monthly gift card reconciliation.

• Responsible for accounting functions at the property level. Including accounts payable and receivables, managed to reduce collections by 65%.

• Scheduled appointments of the leasing booth for the annual ICSC Spring Leasing in Las Vegas for executives and prospective tenants.

• Attended and prepared for the weekly tenant meetings on updates of 3 properties in the portfolio.

• Assisted with annual marketing events to include The Summer Concert Series and Customer Loyalty Program. Heather A. Cota

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Harvey, Casterline & Vallini, LLP Columbia, South Carolina Paralegal Pre-Closer June 2006-January 2007

• Completed the preparation of closing documents for homes sold in Lake Carolina and surrounding areas

• Communicated with the buyers, sellers, closing attorney and realtors with all proceedings

• Managed the schedule for closing attorney, realtors, buyers and sellers UCI Medical Affiliates Columbia, South Carolina

Billing Specialist August 2004-June 2006

• Processed Blue Cross Blue Shield, Companion and Tricare claims for over 40 centers

• Supported insurance companies and patients, and corrected patient accounts

• Responsible for training the department on the new billing computer program Gregory Landscaping Lexington, South Carolina

Office Manager December 2003-June 2004

• Reviewed and sent monthly rent invoices

• Managed payroll, accounts payables and accounts receivables

• Coordinated and marinated the schedule for seven employees Tourville, Simpson & Caskey, LLP Columbia, South Carolina Administrative Assistant February 2001-October 2003

• Prepared financial statements and reports, client invoices and marketing materials

• Coordinated seminars and meetings

• Maintained the database maintenance system

• Member of BNI International – Responsible of bringing in new clients EDUCATION

1993 Spring Valley High School Columbia, SC

2016 Property Management License Columbia, SC


Strong PC skills in Microsoft Programs. Skilled in Yardi, Procure to Pay (P2P), MRI, AVID Exchange, Angus Anywhere, and Corrigo. Proficient with 10-key, multiline phone systems, and typing speed of 55 wpm. MEMBERSHIPS

Corporate Real Estate & Facilities Management Professionals Former member of BNI – Business Networking International REFERENCES

Available upon request

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