Customer Service Data Entry

JOHN VERONIN

SUMMARY OF QUALIFICATIONS

I am a conscientious, organized, self-motivated individual with an established reputation of dependability and dedication to deliver results that meet established goals and objectives. I efficiently perform work requirements, meeting deadlines and responding to a face-paced work environment. I pride myself in demonstrating a high degree of quality work performance. I possess excellent customer service communication skills, adaptability to change, while effectively interfacing with team members, management and participating in ongoing educational programs. 1+ years of experience within a Medicare and HMO environment. Possess advanced computer proficiency. Available to interview and begin working as soon as possible. CAREER EXPERIENCE

Temporary Assignments

Emergency Ambulance Services (contract) May 2018 – July 2018 Medical Biller

Verified insurance

Processed claims to be billed

Followed up with insurance carriers to get status updates

Contacted patients for collection

medical information and all phases of billing including HMO

MVA claims and Medicare claims

Anthem December 2017 - January 2018

CSR

Handled grievances and appeals

Answered inquiries regarding new membership

Reached out to pharmacies to obtain medication information for customers Permanent Employment

EPIC HEARING HEALTHCARE Pomona, California 2010 – 2017 Payment Center Administrator

Responsibilities included patient registration, verification of benefit coverage, out-of-pocket expense, pricing information, secure insurance preapproval, creating and authorizing invoices for patient, managing correspondence and documentation of patient account as well as contacting patients for collections and insurance coverage review. Assisted Call Center with high volume of calls about inquiries, returns for credit (RFC), adjustments, exchanges, repairs or maintenance of hearing aids. CARE AMBULANCE SERVICE INC. Orange, California 2009 – 2010 Billing Specialist, Collections Specialist, Insurance Verifer Specialist Responsibilities included data entry for patient information, medical information and all phases of billing including HMO claims, third party claims, contracted claims, workman’s compensation claims, MVA claims and Medicare claims. Contacted patients for collection, update demographics, insurance information and negotiate payment arrangements. DESIGNERS FOUNTAIN/JIMWAY Rancho Dominguez, California 1992 – 2009 Customer Service Representative

Responsibilities included day to day phone interaction for sales, parts, pricing, tracking, stock check, estimate UPS freight charges, and gave technical support when needed. Input all Data entry on AS400 system for nationwide and international import companies, managed credit and debit memos for all distributors and processed all returns.. EDUCATION

RIO HONDO COLLEGE - Whittier, California 2009 - 2010

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