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Medical Assistant

Fort Myers, Florida, United States
August 14, 2018

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Mishaunna Pryor

***** ***** ***** *****

Fort Myers, FL 33912


Work Experience:

Administrative Support Representative

Northwestern Mutual Life Insurance Company - Milwaukee, WI April 2016 to March 2018

Monitored the Private Client Services proposal inbox and processed case assessment forms to create personalized high net worth investment proposals, inputting case specifics such as stock tickers and municipal bond CUSIP security numbers into Excel template for Bloomberg analysis, binding and shipping proposals via FedEx and tracking cases in SharePoint for follow up and closing of cases. Captioning Assistant

Captel Inc. - Milwaukee, WI

April 2014 to April 2017

Worked part time providing live telephone captioning for customer’s telephone conversations for the deaf and hard of hearing, transcribing and captioning multi speakers and adding speaker id’s to calls, listening to phone conversations and repeating the conversation back as it happens into the Dragon real live high-tech voice recognition software system.

Cash Application Rep 1

Aurora Health Care - Milwaukee, WI

April 2013 to March 2016

Processed medical payments to patient and hospital accounts via Epic, Smart Chart and IDX, opening sorting and batching health insurance and patient payments along with processing reimbursement requests and scanning posted payments into the electronic Ebridge system. Assisted management with special database projects as needed and processing Explanation of Benefits (EOS), zero pay correspondence deductibles and insurance denials.

Accounting Assistant

JCW Rentals - Milwaukee, WI

September 2011 to April 2013

Assisted with accounts payables and receivables and coordinated repairs with tenants and vendors. Medical Bill Auditor

Rising Medical Solutions - Milwaukee, WI

January 2007 to September 2011

Analyzed and processed medical bills according to state laws, entered and analyzed small to midsize bills, made payments thru PPO contracts, updated claim history according to company policy, generated Explanation of Review (EOR) statements and monitored duplicate claims, updated customer record databases and contacted medical providers for missing information to resolve billing issues, provided response to patient’s billing questions and performed third-party payer audits. Accounting Assistant

Recycle America Waste Management - Glendale, WI

November 2005 to June 2006

Paid invoices and updated drives/database, scheduled load pickups to paper mills, entered bills of lading from paper mills, processed receivers from mills, cancelled loads, entered loads for pickup into the database and entered truck freight charges, processed payments and documents such as invoices, journal vouchers, reimbursements and provided statements with calculated rates paid for purchases and all price extensions, verified items billed against items ordered and received and reconciled differences, followed-up with vendors and/or other employees, entered, updated and/or retrieved accounting data from automated systems, posted financial data to appropriate accounts, reviewed online transactions for changes and accuracy and corrected errors, retrieved system reports, assigned codes to data disbursed funds using manual/local warrants or petty cash, endorsed warrants or money orders, prepared account deposit tickets and deposited money as directed, filed and/or removed records and reports.

Data Entry Operator UPS

Milwaukee, WI

December 2004 to November 2005

Maintained and updated the address database, verified correct zip codes via internet and assisted management with transportation reports.

Skills: Broadcasting and video-taping live college campus television shows, setting up cameras and tripods for live studio recordings, accounts payable, processed bills of lading and freight charges, ordering supplies, debiting/crediting accounts, printing checks, matching and mailing invoices, billing, call center experience, typing speed of 60 wpm with 12,700 keystroke per hour, paying invoices, processing credit cards, medical transcription, depositing checks, processing credit memos, entering purchase orders, working in a paperless environment, order entry, calculating insurance agent commissions, scanning documents, quality check/control, running background driving and credit checks online.

Software Programs: TELCOR, Windows, Epic, Sharepoint, IDX, Trust Now Essentials, Smart Chart, Mac OSX and Linux, PowerTrak, Oracle, Word Perfect, Siebel, Windows XP Professional, Choice-Point, Ami- Pro, Lotus 1-2-3, Data Ease, Windows NT, Visual Basics, License Tracker, AS-400, ADP and PBA, Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Access), and all Windows operating systems.

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