Customer Service Sales

Amber Andrus

Arlington, TX *****

**********@*****.*** - 682-***-****

Customer Service, Administration, Marketing/Sales and Retail.

EDUCATION

Associates in Court Reporting (in progress)

Bryan University - Los Angeles, CA

2015 to 2018

Bachelor of Science (in progress) in Registered Nursing

New Mexico State University - Las Cruces, NM

2013 to 2014

Diploma in General Education

Woodrow Wilson Classical High School - Long Beach, CA

2012 to 2013

Arlington High School-AP - Arlington, TX

2009 to 2012

Work Experience

Call Center Agent

Nielsen Associates - Arlington, TX - June 2016 to September 2016

Inbound and outbound calls; Engage with clients directly and help them understand what consumers watch and buy. Handle account inquiries. Obtain information by answering and making calls and verifying information. Determine eligibility by comparing client info to requirements. Inform client by providing information. Maintain commission equipment by reporting problems and sending out new equipment if necessary. Accomplished all organization goals by completing related results as needed.

Warehouse Worker, Mail Sorter

ProLogistix Staffing - Arlington, TX - October 2015 to January 2016

Maintains quality service by following organization standards, maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations. Complete reports by entering required information. Maintains technical knowledge by attending educational meetings and contributes to team effort by accomplishing related results as needed.

Prepare incoming and outgoing mail for distribution. Examine, sort, and route mail. Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the mail warehouse.

Customer Service Rep, Communications Specialist

Famous Elite Marketing - Arlington, TX - June 2013 to January 2015

Data entry, answering high volume calls, solving a variety of customer issues and 3rd party sign up for potential college students.

Secretary/Receptionist

Fast Tax Financial - Long Beach, CA - March 2012 to April 2013

ensuring meetings are effectively organized and minuted, maintaining effective records and administration, upholding the legal requirements of documents and communication and correspondence. Meeting and greeting clients, arranging couriers, answering and forwarding phone calls, screening phone calls and sorting and distributing post.

Cashier, Hostess

Zio's Italian Kitchen - Arlington, TX - August 2011 to February 2012

Promote the services and products offered in the restaurant and handled cash and sales transactions. Greet guests, welcome them into the establishment and seat them.

Receptionist

Fast Tax Financial - Long Beach, CA - June 2009 to August 2011

Meeting and greeting clients, booking meetings, arranging couriers, answering and forwarding phone calls, screening phone calls and sorting and distributing post.

SKILLS

Advanced knowledge and proficiency in Microsoft applications: Office, Powerpoint, Word, Access, Outlook, and Excel.

Superior verbal and written communication (6 years)

Strategic and business development

Types 100 wpm on average

AWARDS

National Society of Collegiate Scholars

April 2010

The National Society of Collegiate Scholars (NSCS) is an honors organization that recognizes and elevates high achievers. NSCS provides career and graduate school connections, leadership and service opportunities and gives out a million dollars in scholarships annually. NSCS members are deeply committed to scholarship, leadership and service and as a result, are impacting their campus and local communities every day.

CERTIFICATIONS/LICENSES

CPR/First Aid

October 2014 to October 2016

Medical Terminology

January 2011 to Present

ADDITIONAL INFORMATION

• HOSA Medical program

• Received National Work Readiness Credential

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