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Desktop Support Technician

Location:
Goodyear, Arizona, United States
Posted:
August 14, 2018

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Resume:

Jeff Smiley

IT Support Analyst

Goodyear, AZ 909-***-****

KEY SKILLS AND COMPETENCIES

Excellent Customer Communication

Work with Minimum Supervision

Ensure Quality solutions meet business objectives

Strong Technical Background

PROFESSIONAL EXPERIENCE:

DYSIS / US FOODS Tempe, AZ

Service Desk Associate July 2018-Present

●Resolve customer's network and connectivity issues.

●Provided technical network support and responded to service requests, received by phone, E-Mail and through ticketing system.

●Provide technical support for website, DNS, and E-Mail issues.

●Responsible for preparing the maintenance issue troubleshooting notes and network trouble tickets.

VINCENT BENJAMIN / ALL COVERED Phoenix, AZ

NOC Technician May 2018 – June 2018

●Monitored various applications and monitoring consoles to maintain availability & performance

●Provide technical network support and responded to service requests, received by phone, E-Mail and through ticketing system.

INSIGHT GLOBAL / ARAMARK UNIFORM SERVICE Burbank, CA

Desktop Support Analyst May 2016 – March 2018

●Responsible for the installation and maintenance of IT Equipment including (but not restricted to) printers, scanners, copiers, laptops, IP phones and Workstations.

●Handle all Helpdesk requests received by phone or direct contact.

●Supported customers over the phone, using remote access technologies and also by visiting client sites.

●Diagnosis of desktop, application, networking and infrastructure issues.

●Experience of supporting a nationwide and local client base as 2nd Level support.

●Active Directory Domain Administrator.

●Administrator for Exchange server email hosting

●Imaging and Installation of new and upgraded devices.

●Lead Technician handling Motorola Hand Held Scanning devices. Repair and Replacement.

●Insured all IT Department’s policies and procedures followed by staff.

●Responsible for supporting: Windows 7/10, Office 2010, 2013, and Office 365. Antivirus products, DNS/DHCP, TCP/IP, Ethernet, and wireless devices.

●Configuration of IPhone and Android devices for email access

●Provided Executive Support (President, VP, Directors) (i.e.) Troubleshoot home IT equipment problems, smartphone & tablet support.

ROSE INTERNATIONAL / KAISER PERMANENTE West Los Angeles/Hollywood, CA

Desktop Support Analyst FEB 2016 – April 2016

●Installed, configured, monitored and troubleshot PC's and Laptops for the WLA Kaiser location

●Configured all new equipment including installation and updating of software, as well as troubleshooting and network connections

●Diagnosed and resolved application and hardware issues reported by users.

●Resolved all maintenance and troubleshooting issues, of all technologies at the location.

●Provided phone support to remote clients across North America.

●Troubleshooting PC’s, laptops and mobile devices.

SEIU LOCAL 721 Los Angeles, CA

IT Support Analyst Oct 2013 – Sep 2015

●Providing 1st/2nd line support to users.

●Active Directory Domain Administrator.

●Administrator for Exchange server email hosting

●Lead Technician for conference room A/V setups to facilitate meetings and training.

●Responsible for maintaining backups of project work, such as new builds.

●Working closely with software suppliers to resolve operational issues.

●Responsible for supporting: Windows XP/Vista/Windows 7, Office 2003 and 2007, VMWare

●Performed off hour help desk support

●Created user accounts and managed access control of desktop and Network applications

●Worked with hardware and software dealers to confirm, well-timed product delivery and to solve configuration and usage issues.

3 POINT ASSET MANAGEMENT Irvine, CA

IT Technical Support Sep 2010 – Oct 2013

●Producing documentation on operational, system and user procedures & guidelines.

●Building, configuration and troubleshooting of server, mobile and desktop hardware.

●Providing advice on selection and purchase of IT Equipment.

●Maintaining maximum availability of supported services for users.

●Obtaining quotes for supply of goods and services from suppliers.

●Monitoring the progress of third-party maintenance contract suppliers.

●Responsible for disaster recovery, closing security loopholes and access levels.

●Program and Installation of Shoretel phones systems, Printers and Scanners.

L3 Communications/Electron Technologies Torrance, CA

Desktop Support Nov 2006 – Sept 2010

●Configured and installed new systems

●Documented support issues in ticketing system

●Communication Device support for remote email access.

●RSA Token support

●Supported user in Citrix environment.

●Supported and maintained network and local printers

●MS Exchange email client support

●Configuration of Blackberry, iPhone and Android devices for email access

●Helped resolve virus outbreaks as member of a team that quickly isolated and removed virus that had infiltrated systems.



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