Objective

To obtain a Nursing Home Administrator position with a reputable company and lead a team in taking pride and being proud of the residents we serve and community we support.

Experience

The Bay Club: Manager on Duty 05-2018 to Present

Oversee complete operations of club when on duty.

Manage team of approximately 15 employees including: Housekeeping, janitors, front desk, rovers, café, spa and play club.

Duties include: Compliance, payroll, deposits, overall appearance, customer grievances.

Support sales and all revenue drivers.

Administrator: Piner’s Nursing and Guest Home 06-2017 to 04-2018

Oversaw complete operations of a 48 bed nursing home and a 20 bed assisted living community.

Grew company 107% from previous year by increasing revenue and reducing costs.

Grew census to 100% and created a waiting list for admittance to our community.

Implemented customer and employee satisfaction surveys to track customer and employee satisfaction.

Executive Director: Atria Senior Living 03-2015 to 02-2016

Oversaw operations of 116 room Assisted Living Community with revenue surpassing $7,000,000/year.

Achieved highest occupancy in the history of the community dating back to 1979. 98% full.

Created a strong sales environment teaching that all 85 employees were part of the sales process. Not just the Executive Director and Sales Manager.

Developed strong relationships with referral sources through marketing in the community.

Assured entire building and all departments stayed within budgets to minimize costs and maximize profits.

Executive Director: Golden Living Center 06-2010 to 09-2014

Oversaw complete operations of 120 bed Skilled Nursing Facility with revenue surpassing $12,000,000/year.

Consistently exceeded revenue and EBITDAMR goals. 2012 exceeded EBITDAMR goal by over $500,000

Led Golden Living Center from a 1 star CMS certification to a 5 star CMS certification in 2 years by achieving the highest compliance standards during annual CDPH surveys and exceeding national and state averages in quality measures.

Oversaw 115 employees split into 7 different departments and assuring all departments stayed within monthly budgets.

2013 I received the Golden Living 24-karat award that is awarded to the top 4 of 310 Living Centers.

Account Manager: Vision Service Plan 06-2007 to 06-2010

Managed 250 accounts throughout the United States each with approximately $10,000 in product.

Consulted with Optometrists and Ophthalmologists to help them obtain maximum business practices.

Sales driven: Achieved 103% of my 2009 sales goal.

Sales Account Manager: ATV Video Center 10-2006 to 05--2007

Responsible for applying for and landing state contracts.

Received employee of the quarter during my first quarter after acquiring large contract from The Department of Fish and Game.

EMT: Rural Metro Inc. 03-2006 to 10-2006

Worked in partnership with San Diego Fire Department

Worked on Basic and Advanced life support ambulances

Assistant Manager: Enterprise Rent-A-Car 02-2004 to 10-2005

Managed the third larges and most profitable branch in San Diego

Trained and managed nine employees to be successful in their careers at Enterprise.

Marketed to dealerships, hotels, body shops and insurance adjusters.

Responsible for opening and closing duties including AR, payroll, inventory and office morale.

Voted Customer Service MVP in “Best Person Program” by over 50 of my colleagues.

Education

Bachelor of Arts Degree May 2003

Management and Organizational Communication: Point Loma Nazarene University, San Diego, CA

Associate of Arts and Associate of Science Degree May 2001

Santa Rosa Junior College, Santa Rosa, CA

Active Licenses

California Nursing Home License: NHA 7513

RCFE Certification: 603-***-****

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