Customer Service Sales
Resume:
Camille Herrera
***********@*****.***
SUMMARY OF QUALIFICATIONS
Office management professional with customer service, sales, administration, management, and human resources working knowledge capable of multi-tasking various projects as a lead or team role
Payroll, auditing, reconciliation and electronic invoicing and encryption training and experience
Excellent communication skills, experience working with diverse populations, trusted with positions of great responsibility, bilingual, fluent in English and Spanish
Creative as well as analytic thinker, motivated, adaptable, enthusiastic, dedicated, organized, committed, and resourceful professional with a reputation for excellence
Medical industry experience, HIPPA law and OSHA standards adherence
EDUCATION
Keiser University
A.S. in Medical Administrative Billing and Coding Expected graduation 2018
WORK EXPERIENCE
Walmart Super Center Sales associate 2018 to present
Maintains area of responsibility in accordance with company polices and procedures by properly handling claims and returns, zoning area arranging and organizing merchandise/ supplies. Resolving customer issues and concerns, promoting products and service.
Visiting Angels Home Health Care Health Specialist 2014-2016
Collaborated with other professionals to evaluate patients’ medical or physical condition
Assessed client needs and advocated for clients or patients
Referred patient, client or family to community resources to assist with mental or physical illness
Provided access to services such as financial assistance, legal aid, housing, job placement or education
Maintained records of patient cared, condition, progress, or problems and reporedt to case manager
Public relations, marketing and Home visits
Office Funiture Warehouse Manager 2012-2014
Provided customer service by greeting and assisting customers and responding to inquiries and complaints
Directed and supervised employees, engaged in sales, inventory control, and reconciling cash receipts
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
Monitored sales activities, computed sales prices, total purchases and processed cash and credit payments
Answered questions regarding store and merchandise, ensured customer satisfaction and quality of goods
Instructed staff on how to handle difficult and complicated sales
GIZA Modular systems working knowledge and training experience
Iventory control
Puerto Rico Medical Center Office Supervisor/Medical Assistant 2010-2012
Answered telephones and directed calls to appropriate staff, scheduled and confirmed patient appointments
Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff and resolved complaints
Maintained medical records, and correspondence files
Computed wages and deductions, processed time sheets and payroll, data entry, and issued paychecks
Verified accuracy of billing data, prepared itemized statements and invoices
Performed bookkeeping work, including posting data and kept records of costs
Supervised the work and customer service of office personnel, ensured adherence to quality standards
Coached and discussed performance problems with employees and collaborated to resolve issues
GCA National Services Group Industrial Sales Manager 2008-2010
Directed and coordinated activities involving sales of products, and services
Reviewed operational records, financial statements and reports in order to project sales and profitablity
Determined price schedules and discount rates
Directed and coordinated business activities
Oversaw employees, prepared work schedules and assigned duties
Identified potential new partners and built and maintained relationship with existing clients
Gathered data, and method of marketing and distribution
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