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Customer Service Manager

Location:
Phoenix, Arizona, United States
Posted:
August 14, 2018

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Resume:

William A Leas

Talent wins games, but teamwork and intelligence wins championships”

**** ******** ****

San Diego,CA 91942

619-***-****

ac6n6a@r.postjobfree.com

EXPERIENCE

Absolute Collections Corp, San Diego,Ca 3rd party Collector

Nov 2017 - PRESENT

Maintaining a collections portfolio of charged off credit card accounts. Responsible for complete customer service, skip tracing, negotiation of payment arrangements, settlements and maintaining follow up .

Veritas Auto Finance; Santa Ana, Ca - Late Stage Collector Nov 2016 - May 2017

Maintaining a collections portfolio of 150 late stage delinquent accounts, in danger of charged off. Responsible for skip tracing, negotiation of payment arrangements, preventing repossessions, charge offs and keeping company losses to a minimum . Greatcall, Carlsbad, Ca Collection Supervisor

June 2013 - October 2014

Management of a 15 associate collection team. Developed/trained 15 loan servicing representatives. Delivered monthly evaluations, quality assurance call monitors and all production tracking for my team.

Hyundai Motor America; Fountain Valley CA, - Skip/ Repossession

January 2009 - May 2012

Maintained a collection portfolio of 200 accounts that were 90 days past due, researched contact informatiorn not available. Skip traced using all available online programs and credit reporting websites. Responsible preventing repossessions, charge offs and keeping company losses to a minimum

EDUCATION Center for Business Solutions; Foothill Ranch and Fountain Valley CA,- Certified Loan Servicing Call Center Mgmt. January 2007 - May 2011 Collections call model certified SKILLS

PowerPoint, Word, Excel,

QuickBooks, Outlook,

Customer Service, Collections

Call Escalations.Loan Servicing,

Western Union, MoneyGram,

ADP, Call Monitoring, Mosaic

Dialer Campaigns.

EXPERIENCE

Capital One Auto Finance Unit

Manager; 1999 - 2007

Cash Call Inc. Collections;

Supervisor 2007 - 2008

Letter Of Recommendation;

From Capital One

10 Years Mgmt. Experience

15 Years Professional Call

center Experience

15 Years Collection Experience

(Auto Mortgage 3rd Party

Credit Card).

Business Solutions; Foothill Ranch and Fountain Valley CA,

- Certified Loan Servicing Call Center Mgmt. January 2007 - May 2011 Collections call model certified, Skill development report certified. Online Courses Capital One; Certified June 2004 - May 2007 Management within the Law, UDAP (Unfair or Deceptive Acts or Practices), FDCPA guidelines development report certified. Online Courses Capital One; Certified June 2004 - May 2007 Management within the Law, UDAP (Unfair or Deceptive Acts or Practices), FDCPA guideline



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