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Sr. Business Analyst / Project Manager

Dudley, Massachusetts, United States
August 14, 2018

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Experienced professional who is highly skilled in leading project and change management teams to solutions. Experience in several industries with focus on quality control and business analysis and skilled in root cause problem solving. Motivated, energetic team player and leader with well-developed business acumen and attention to detail. Advanced experience in Microsoft Office products including Access, Excel, Visio, Project, Outlook, and PowerPoint. Highly self-motivated contributor with proven track record of obtaining results without direct report authority. Advanced knowledge in Project Management tools and Lean Six Sigma.


Staples Corporate Framingham, MA 1/2017-1/2018

Quality and Compliance, Sr. Quality Control Analyst

Facilitate and lead multiple project management teams of 3-15 individuals through root cause problem solving exercises to find and resolve ongoing issues with both products and procedures.

Successfully led a team to determine the root cause of an increase of critical quality failures on new products. Research determined that the Standard Operation Procedure required revising. Worked with Subject Matter Experts to revise procedure. Critical failures have decreased by 80%, which also reduces the organization’s risk exposure to both Federal penalties and lawsuits.

Redesign the quarterly metrics presented to Senior Management. These metrics were utilized to focus the direction and resources of both the quality team and individual product teams. With a realigned focus, the department will be able to stay in line with the overall strategic goals of the organization.

Utilize advanced analytical methods to identify trends within both large and small data sets.

Work with other areas within the organization to help them solve quality issues by utilizing advance analytical methods to identify trends within both large and small data sets. From that analysis provide recommendations along with next steps and guidelines on how they should be implemented and monitored.

Liberty Mutual Insurance Boston, MA 1/2016-12/2016

Global Compliance & Ethics, Sr. Business Analyst

Lead a team to research, select and implement a new benchmarking tool that would compare findings of non-compliant issues against other companies throughout the industry. This new tool allows Liberty Mutual to stay ahead of new compliancy laws by seeing trends within the industry. There is a potential savings upwards of $500K in risk avoidance.

Manage the completion of complex data and assess information through qualitative and quantitative tools, including basic and higher-level statistical modeling (regression modeling, predictive modeling, etc.).

Analyze feasibility, cost ramifications, economics, or other aspects of existing and/or potential programs.

Based on detailed analysis, develop proposals and recommendations for action plans / implementation plans. Present to senior business leaders.

Work across business units to coordinate interdepartmental activities that lead to enterprise-wide risk reduction and improved problem solving.

The Hanover Insurance Group Worcester, MA 6/2014-6/2016

Enterprise Business Consulting, Analyst II

The Hanover Insurance Group Worcester, MA 6/2012-6/2014

Document Management, Business Analyst I

Commerce Insurance Company Webster, MA 3/2006-6/2012

Premium Accounting Technical Support Services Rep. II

Commerce Insurance Company Webster, MA 1/2001-3/2006

Premium Accounting Customer Service Rep II




Nichols College Dudley, MA 2014-2015

Master of Science in Organizational Leadership, MSOL

Grade Point Average 3.96

Nichols College Dudley, MA 2011-2014

Master of Business Administration, MBA

Major in Management

Grade Point Average 3.95

Nichols College Dudley, MA 2009-2011

Bachelor of Science in Business Administration

Major in Management

Minor in Psychology

Grade Point Average 3.93

Suma Cum Laude

Zeta Alpha Phi: National Honor Society

Award for Outstanding Achievement in General Business

Nichols College Dudley, MA 2005-2008

Associate in Business Administration

Grade Point Average 3.94

Deltu Mu Deltu: International Honor Society

Quality & Productivity Solutions, Inc. Marlborough, MA 2018

Agile Master Certified, AMC

Certified Lean Six Sigma Green Belt, CLSSGB

Lean Six Sigma Expert Certification

Six Sigma Black Belt Certification Training

Project Management Professional Certification Training

Currently Training

oScrum Master Certified, SMC

The George Washington University Washington, DC 2013-2015

Master’s Certificate in Business Analysis, MCBA

The Institutes Philadelphia, PA 2009-2015

Associate in General Insurance, AINS

Associate in Personal Insurance, API

Associate in Insurance Services, AIS

Associate in Commercial Underwriting, AU

Associate in Information Technology, AIT

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