Summary
SENIOR LEVEL PROJECT MANAGER AND BUSINESS ANALYSIS PROFESSIONAL
Experienced professional who is highly skilled in leading project and change management teams to solutions. Experience in several industries with focus on quality control and business analysis and skilled in root cause problem solving. Motivated, energetic team player and leader with well-developed business acumen and attention to detail. Advanced experience in Microsoft Office products including Access, Excel, Visio, Project, Outlook, and PowerPoint. Highly self-motivated contributor with proven track record of obtaining results without direct report authority. Advanced knowledge in Project Management tools and Lean Six Sigma.
Experience
Staples Corporate Framingham, MA 1/2017-1/2018
Quality and Compliance, Sr. Quality Control Analyst
Facilitate and lead multiple project management teams of 3-15 individuals through root cause problem solving exercises to find and resolve ongoing issues with both products and procedures.
Successfully led a team to determine the root cause of an increase of critical quality failures on new products. Research determined that the Standard Operation Procedure required revising. Worked with Subject Matter Experts to revise procedure. Critical failures have decreased by 80%, which also reduces the organization’s risk exposure to both Federal penalties and lawsuits.
Redesign the quarterly metrics presented to Senior Management. These metrics were utilized to focus the direction and resources of both the quality team and individual product teams. With a realigned focus, the department will be able to stay in line with the overall strategic goals of the organization.
Utilize advanced analytical methods to identify trends within both large and small data sets.
Work with other areas within the organization to help them solve quality issues by utilizing advance analytical methods to identify trends within both large and small data sets. From that analysis provide recommendations along with next steps and guidelines on how they should be implemented and monitored.
Liberty Mutual Insurance Boston, MA 1/2016-12/2016
Global Compliance & Ethics, Sr. Business Analyst
Lead a team to research, select and implement a new benchmarking tool that would compare findings of non-compliant issues against other companies throughout the industry. This new tool allows Liberty Mutual to stay ahead of new compliancy laws by seeing trends within the industry. There is a potential savings upwards of $500K in risk avoidance.
Manage the completion of complex data and assess information through qualitative and quantitative tools, including basic and higher-level statistical modeling (regression modeling, predictive modeling, etc.).
Analyze feasibility, cost ramifications, economics, or other aspects of existing and/or potential programs.
Based on detailed analysis, develop proposals and recommendations for action plans / implementation plans. Present to senior business leaders.
Work across business units to coordinate interdepartmental activities that lead to enterprise-wide risk reduction and improved problem solving.
The Hanover Insurance Group Worcester, MA 6/2014-6/2016
Enterprise Business Consulting, Analyst II
The Hanover Insurance Group Worcester, MA 6/2012-6/2014
Document Management, Business Analyst I
Commerce Insurance Company Webster, MA 3/2006-6/2012
Premium Accounting Technical Support Services Rep. II
Commerce Insurance Company Webster, MA 1/2001-3/2006
Premium Accounting Customer Service Rep II
Education
Professional
Designations
Nichols College Dudley, MA 2014-2015
Master of Science in Organizational Leadership, MSOL
Grade Point Average 3.96
Nichols College Dudley, MA 2011-2014
Master of Business Administration, MBA
Major in Management
Grade Point Average 3.95
Nichols College Dudley, MA 2009-2011
Bachelor of Science in Business Administration
Major in Management
Minor in Psychology
Grade Point Average 3.93
Suma Cum Laude
Zeta Alpha Phi: National Honor Society
Award for Outstanding Achievement in General Business
Nichols College Dudley, MA 2005-2008
Associate in Business Administration
Grade Point Average 3.94
Deltu Mu Deltu: International Honor Society
Quality & Productivity Solutions, Inc. Marlborough, MA 2018
Agile Master Certified, AMC
Certified Lean Six Sigma Green Belt, CLSSGB
Lean Six Sigma Expert Certification
Six Sigma Black Belt Certification Training
Project Management Professional Certification Training
Currently Training
oScrum Master Certified, SMC
The George Washington University Washington, DC 2013-2015
Master’s Certificate in Business Analysis, MCBA
The Institutes Philadelphia, PA 2009-2015
Associate in General Insurance, AINS
Associate in Personal Insurance, API
Associate in Insurance Services, AIS
Associate in Commercial Underwriting, AU
Associate in Information Technology, AIT