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Manager Quality

Douglassville, Pennsylvania, United States
August 14, 2018

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Michael J. Dougherty, Jr.

Douglassville, PA ***** • Cell: 610-***-**** •


Dynamic, ethical business leader focused in on Executive Quality Management and Operations

A strong Quality Management background mixed with high levels of Program/Project Management assists in analyzing and building a competitive solution related to company Projects within a Lean/Agile type environment

Candid ability to provide project scope data related to budgetary time lines that effect company fiscal policies

Monitor, identify, analyze and align business data that drives projects so to improve company performance

Passionate drive to continually improve on quality guidelines that directly affects customer feedback

Risk Mitigation, Configuration Management and strict processes equate into high levels of customer satisfaction that affect the organizations bottom line


- Client Facing - Vendor Management - Resource Allocation & Improvements

- Auditing/Reporting - Change management - Analytical thinking Skills/IT Technology


JACQUET Metals - Pottstown, PA (07/2015 – 06/2016)

Corporate Quality Manager– U.S. Operations

Responsible for Program Managing the overall Corporate Quality Management system for 5 Facilities located throughout the United States with gross sales in excess of 30 million with over 210,000 Sq. ft. of production floor space. The Quality Management system is ISO 9001 compliant & is working towards ISO 9001:2015 certification, “gap analysis” performed and all documents written to latest international standard requirements.

The Quality Manual (Tier I) was the guiding force for policies and procedures throughout the Organization

The controlled suite of Process and Procedural documents (Tier II) that made up the Quality Management System was managed in a permissioned environment thru strict Configuration Management policies

Worked closely with Core Customers such as General Dynamics, United Technologies, NNS and Electric Boat, My division was recently confirmed as a NNS “Preferred Supplier” due to our strict Quality policies that are in place and have been audited and approved by Huntington Ingalls Industries. (93% Rating)

In 7 months reduced non-conformances by 30% by taking ownership of the processes

Increased customer satisfaction by 28% which was related to reduced non conformances

Increased OTD by 11% by working closely with production manager and enhanced supervision

Training, a tight rein on quality policies, a massive shift in Project Management processes assisted in making these numbers possible

ACHIEVED level 1 “Preferred Supplier” status with EB (Military Submarine Contract) as of April 2016 in 8 months (+95% Quality rating) Company was at 69% upon hire and was a primary reason for hire due to prior experience

Delegate corporate tasks effectively, over see 30 plus staffed employees from a QA perspective that included Maintenance, Production floor, Shipping & Receiving, Purchasing and Sales

Promote and implement continuous improvement within the production process

Supervision of 5 staffed employees (1 onsite, 4 remote) including hiring, training and release


Sr. Quality Engineer (Manager Pier: Gov’t Contract) (6 Years)

Develop and managed the overall project scope for multiple mid size projects for this leading edge, global supplier of quality services and products to various Government’s, the Department of Defense, and other commercial clientele. Managed & implemented strict lean quality project standards/best practices including but not limited to ANSI, AQAP, ICP, IEEE, ISO 9001:2008, ASC 9100 Rev. C, 5S(6S), and any related contractual MIL-STD’s. (* held Secret Clearance)

Developed a complete new suite of Quality “Standard Operational Process & Procedural” documents (Tier I -III)

Evaluate process trends thru audits to correct and prevent nonconforming activity for Lean Manufacturing and Quality Engineering

Provided direct oversight and training from a quality process perspective to a group of 65 engineers.

Trained ISO Auditor providing ISO conformance standards in Manufacturing/Production/Software and new development environments

Assisted in writing documents to achieve AS9100-C certification, June 2014

Effectively created a logical process for converting customer-filtered client requests into precise software quality requirements which rolled into streamlined software matrix’s and deployment, (IBM Solution=DOORS/Solidworks/Team Foundation Server 2013/Visual Studio 2013/SharePoint/3D printing).

Furnished evaluation audit reports with recommendations for improvements or corrective actions and maintained follow up policies to assure adequacy of actions taken. (Root Cause Analysis)

Developed and Implemented manufacturing/software quality reviews for Executive Management

Worked closely with Divisional & Functional Managers to determine and evaluate future process and procedures based on provided inputs

Oversaw the lean Mfg. and Software Quality for a newly developed product line of “Simulated Military Equipment” related to electro mechanical devices from inception, 3D Prototyping, testing to customer installation at site (1st Article)

Successful implementation of the “Simulated Military Equipment” product line to a Military base with 100 % Quality acceptance by the Government agency

(13) Pieces of newly developed and implemented equipment deployed

Assisted with the development of the T.D.P. for the “SME” Product Line. (Routers, Work Assemblies E.g.)

Prepares and conducts internal quality-related trainings within production line, shop areas

Working familiarity with all Six Sigma processes, was working towards green belt, project got assigned

Reviewed inputs regarding security and safety concerns related to employee work environments, moved issues along as needed to improve working conditions

Retired Board member and one of the founding fathers of the “Corporate Safety Committee”

FISERV, INC. - King of Prussia, PA (04/2001 - 08/2009)

Senior Quality Assurance Lead (5 years)

Responsible for the review of technology code directly effecting the next generation of front/back-end software; rely on extensive knowledge of the fiserv Inc. Product suite which interfaces with multiple 3rd party products. Assist in defining and/or refining archive strategy of code and documents so to improve code release processes.

Proficient in functional, negative, regression systems integration, acceptance, load/performance, security and browser compatibility, (Performance testing)

Excellent knowledge and working experience with test planning, execution and results analysis

Collaborate with leadership and programmers to develop corrective actions in response to internal auditors and external regulatory inspectors

Senior Project / Product Manager, FISERV, INC - Aftech/fiserv Inc. Business Unit (3 Years)

Proven track record of managing complex IT projects, as well as achieving exceptional client satisfaction for this financial software development company. Fluency in first generation web services standards, technology and tools

(e.g. XML,SOAP, VS,C+,C and working knowledge of other emerging technologies.

Manage client programs from point-of-sale through project completion. (asset values upwards of $350 million)

Design, develop, and maintain proprietary E-commerce software solution for existing clientele

Field day-to-day E-commerce product suite issues related to Home/Mobile banking such as W3k, SQL and .net Framework and all data security including RSA roll out

Design, build and manage the roll out of all mobile banking websites from concept through launch to

credit union membership. Built, developed and installed the 1st multi lingual mobile banking website

Oversee all onsite and remote disaster recovery testing including hardware, software setup and all

3rd party communications

Design, develop, and implement complex real-time installations involving new data acquisition and integration

Manage in-house and remote hardware/software roll outs to our data center clients

Mentored, managed and evaluated a staff of 4 junior-level technical staff

Develop and present on/off-site client-training sessions for disaster recovery, and customer-specific programs related to fiserv products

Training sessions customized towards “C” level and functional mangers including admins

TEXCEL, INC. - Plymouth Meeting, PA (01/2000 – 03/2001)

Manager of Information Technology

Managed various information systems and networking operations for this mid-size, Dallas-based consulting firm specializing in technology, finance and manufacturing recruitment; B to B industry

CITADEL FEDERAL CREDIT UNION - Thorndale, PA (02/1999 - 01/2000)

Network Administrator; Financial Industry

CDK GLOBAL INC. - King of Prussia, PA (08/1994 - 02/1999)

Previously Automatic Data Processing (ADP)

Senior Systems Analyst; Automotive industry related work experience


CARNEGIE MELLON - Quantitative Management Certificate, CMMI v1.2 Certificate (SEI) (2009)


-B.S.B.A., Business Management specialized in Accounting/Finance

ISO 9001: 2008 Auditor Certificate

ISO 9001: 2015 Auditor Certification


Member – “Theta Chi Fraternity,” Zeta Alpha Chapter, Social Fraternity; Treasurer (2 Years)

Member – “Alpha Kappa Psi,” Professional Business Fraternity

Volunteer - local organizations within the Berks County area

Held United States Government “Secret” Clearance: Currently inactive

*References available upon request

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