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Customer Service Sales

Kenitra, Morocco
August 14, 2018

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Excellent English level with perfect communication skills.

Cooperate with other team members.

Customer service skills.

Handle Complaints and Requeste.

The ability to diffuse situations calmly and quickly.

The ability to stay calm under pressure.

Organized and detail oriented.

December 2017 - July 2018 : Luxury Residence 5*AFD.Tech Rabat Morocco :

Welcoming visitors and assist them during their stay.

Answering the phone and filtering calls.

Keep the booking schedule up to date.

Coordinate floor crews.

Check all the Arrivals and departures expected.

Ensure the receipt and delivery of mail.

Mars -December 2017: Guest Service at 5*City Center Rotana Doha Qatar:

Welcome Guests, Guiding theme.

Simplify the lives of Guest throw-out their stay.

Consistently offer professional, friendly and engaging service.

To follow department policies, procedures and service standards.

To follow all safety policies.

C/I, C/O, billing. Collection, at the end of their stay.

July 2016 -Mars 2017: Front Desk Agent in the 3* Smart Hotel Agdal:

Managing guest service requests.

Check all the Arrivals and departures expected.

Processing cash or Credit Card Payments.

Complete light maintenance duties needed.

September 2015- Mars 2016 : Fron Office in the 4* hotel Cantor Hotel Terminus :

C/I, C/O, billing.

Receive payments bay Cash, Card, Check.

To welcome, inform and advise and guide the customer.

Save arrivals, room assignements.

Reserve taxis.



Abderrahime Afsass

Age: 26 years old – Morocco


Phone: 006************

1m82 / 73 kg


English / French / Arabic

April- September 2015: Front Desk Agent in 4* hotel LE DIWAN M GALLERY

Coordinate floor crews.

Check all the Arrivals and departures expected.

Receiving calls, analysis and understanding customer needs.

Respond to customer requests.

October 2014-March 2015:Agency manager dear customer INWI TELECOM

Welcoming customers.

Stock management.

After sales services.

July 2012 October 2014: of training in different companies as a commercial during my studies institute stage.



May-July 2016: Holder of EASA ‘Cabin Crew Attestation granted in 2016 :

Diploma Issue in UK England at Air Form Grope.

Six months of thraining as a Cabin Crew Member.

2012-2014: commercial technical diploma At Prince Mohamed Institute specialized technicians in management and commerce –Mohammedia:

2011-2012: Scientific Baccalaureate, Science sector of Life and Earth.

Passionated by travelling and discovering other cultures.

Learning foreign languages.

Fashion and beauty blogging.

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