Customer Service Information Technology

**** ******* ***. *********, ** ***** *********@*****.*** 707-***-****

Professional Profile

Office professional looking to begin their journey in the Information Technology field with an entry level position.

Core Competencies

-Organizational Skills - Client relationship building

-Customer service skills - Team leadership

-Self-motivated - Supervisory skills

-Windows, Microsoft Server 2008 - A/R & A/P

-Personnel training - Team building

-Spanish language skills

Education

Colorado State University – Global Campus

B.S. Information Technology, April 2018

Colorado State University – Global Campus

M.S. Data Analytics, Summer 2020

Centro de Intercambio y Solidaridad - San Salvador, ES

Beginner and Intermediate Spanish, May-July 2018

Professional Experience

March 2014-April 2018 Martinez, CA

Maintenance Supervisor/Client Relations

Quality Gardening and Landscaping

Point of contact for current clients addressing problems or concerns with service

Supervise daily work of maintenance teams and their concerns.

Scheduling for employees and client projects

Project management beginning to end

Provides support and solutions to teams and bring problems to their attention.

Advance any problems to next level of management

Administer and compile with state safety regulations

MS Outlook, Excel, Word, PowerPoint, QuickBooks Pro

Use of mobile technology IPad and cell phone

June 2010-August 2013 San Rafeal, CA

Maintenance Foreman

Reilly Designs

Maintained residential and commercial properties

Design and install of new and existing gardens

Install of irrigation systems

Oversee and organized crew while on properties

Specialty pruning including roses, fruit trees and Japanese Maples

Applied fertilizer seasonally according to plants need

Diagnoses and treatment of insect and disease

Maintained tools and equipment

Client communication via email, phone or in person

February 2008-June 2010 Fulton, CA

Nursery worker

California Flora Nursery

Propagation of plants, including root division and cuttings

General care and maintenance of plants

Transplanting plants to larger containers

Helping customers with questions and plant selection

Receiving and pulling orders for

Answering phones

August 2004-June 2006 Longmont, CO

Special Education Para-Educator

St. Vrain Valley School District

Assisted students with class work in a variety of classes

Worked 1 on 1 with students meeting their individual goals

Planned Curriculum with teacher to meet individual needs

Attended Physical Education classes off campus with students

Setup and maintained computer programs for students and teacher Performed daily office duties

Administered CSAP Test (statewide test given to all students)

Administered ACT tests Lead Staff of Supported Living Services

References available on request.

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