Front Desk Customer Service

Tracy L. Higginson

*** ******** *****

Henderson, KY 42420

Mobile: 270-***-**** **************@*****.***

Objective: A position with growth potential where my discipline, positive attitude, convey professional image of honesty and compassion and concerns for the customers needs. Strong personal ethics and integrity.

Qualifications

CUSTOMER SERVICE PROFESSIONAL with over 17 years’ experience. Well rounded, flexible team player, and has the ability to learn quickly

Knowledge of reviewing customer bills for accuracy, confirming overdue bills and securing payments, keeping accurate customer records, and properly scheduling patient appointments and procedures,

Proficient in Microsoft Word; QuickBooks, EPIC, Lytec, and E-Clinical software

Professional Experience

HUDSON DERMATOLOGY, Evansville, IN 08/2016 – Present

Front Desk Coordinator

Greeted all incoming customers in a warm and inviting manner

Review all customer bills for accuracy

Confirm overdue bills with patient and secure payment

Confirm all patient insurance information is correct

Sold products in the office such as moisturizers, sunscreens, and topical ointments

Schedule all patient appointments and referrals

FRANKLIN FAMILY PRACTICE / BELLA VI SPA, Evansville, IN 04/2014 – 08/2016

Front Desk Attendant

Managed all front desk activities

Sold products according to customer needs and wants

Trained and Performed Cool Sculpting Procedures; assisted doctor with all cosmetic procedures

Prepared patients according to procedure

Scheduled all patient and referral appointments and procedures

Accurately entered all patient information

KMA MEDICAL GROUP, Evansville, IN 11/2009 – 03/2014

Front Desk Coordinator – Center for Spine & Sports Medicine 03/2013 – 03/2014

Scheduled all Inpatient and Outpatient referrals

Scheduled all patient CT scans, x-rays, MRI’s and all other radiology

Receptionist – Medical Cosmetic Center 11/2009 – 03/2013

Scheduled all patients for appointments

Maintained accurate inventory counts

Opened and closed all money drawers

Cleaned and tested operation of medical devices

Educated clients on services offered

Responsible for sales and service of products rendered

Education

OWENSBORO COMMUNITY & TECHNICAL COLLEGE, Owensboro, KY 1998

Associate of Applied Science – Surgical Technology

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