Engineer Customer Service

Paul John Miller

West Melbourne Florida ***** C: 321-***-**** ************@*****.***

Professional Summary

Accomplished Telecommunications Systems Engineer and United States Army Veteran. Well-organized, results oriented systems engineering professional with extensive and diverse experience in enterprise networks from concept, design development, testing, troubleshooting, installation, disaster recovery to insure customer satisfaction.

Qualifications

Post Sales System Engineer

Auto Cad Trained

Engineering Review and Corrections

Bell Labs Installation Specifications

Great Customer Service Skills

Multi-Vendor router integration Trained

Crisis Containment turn around Experience

QA/ QC Test Director

Independently Motivated

Network Management Certified

Ability to Learn New Systems Quickly

Secure communications Trained

Advance Bandwidth Management

Strong Problem-Solving Skills

Experienced with Team Dynamics

Network Management certified

Depot level maintenance certified

Previously held Top Secret Clearance

Professional Experience

HARRIS, Melbourne, FL 2007-2015

Service Activation Engineer, Melbourne, FL

Managed new or upgraded maintenance request including installation, testing and repair of FAA sites.

Remotely managed new and existing equipment, hardware and software upgrades.

Interfaced with other vendors during installation and hardware performance issues.

Created documentation as it relates to network configuration.

Provided formal training and guidance to new employees when required.

Wrote the network synchronization practices for the Service Activation Center.

Trained personnel on the effects of timing issues on a live network.

TIMEPLEX, Clearwater, FL 1992-2006

Post Sales Systems Engineer, Clearwater, FL

Established and maintained effective relationships with customers to gain trust insuring proper network growth and advance bandwidth practices.

Provided Pre/Post sales network engineering support on a wide range of networking equipment and systems.

Analyzed network traffic and provided capacity planning solutions within customers networks.

Developed and implemented, training procedures, network administration and disaster recovery plans.

Developed and deployed methodologies for performance and network statistics reporting.

Provided on-site formal training to new customers on newly installed systems.

Conducted testing and the development of disaster recovery plans.

Performed on-site analysis, diagnosis, and resolution of complex network problems for customers, and recommended or implemented corrective solutions.

A list of a few government agencies and corporations I have personally interfaced with and provided engineering support.

ORGANIZATION ACTION

White House Communications Agency

Repaired network timing issue

National Security Agency

Installation support Fort Meade

Central Intelligence Agency

Installation support Washington, D.C.

Federal Aviation Administration

ATT interface issue Reston, VA.

Federal Emergency Management Agency

Installed Washington D.C. main

United States Department of State

Interfaced different TDM networks

U.S Army Intelligence & Security Command

Installation of remote sites

Lockheed Martin Corporation/ FAA

Main interface person for JYO CORP

American Association of Retired Persons

Upgrade of Washington DC HUB site

Retired Persons Services Incorporated

Upgraded network to Ethernet

Sungard Disaster Recovery

Installed TDM nodes for customers

IBM Disaster Recovery

Supplied technical support

SPAWAR

Instructor of Ship to Shore connections

United States Navy

Depot level repair of circuit boards

Sprint

SS7 cutover support to all LECs

Citibank

Upgrade support TDM to IP network

Verizon

High Speed port conversion

Education

Three years of college courses in Project Management and Telecommunications

Timeplex Equipment – TDM multiplexers, Statistical Multiplexers, Routers, Frame Relay Switches, ATM Edge Devices and Management platforms

ATM Fore Systems Core and Edge Products

ATM/ Frame Relay/ T-3 /T-1/DS0 Multiplexer Operations

Network Management courses at Saint Petersburg College

Computer-communications Networking

Multi-vendor router integration

Bell Labs Installation Specifications

Sycamore Networks – DNX-88, DNX-11, DNX1U and the SPS-1000

US ARMY – 32F2I / 29P2I – Depot level trained on Secure communications repair and installation, of interior conduit, Panduit, Wiremold, Square D, plywood, racks and cable trays. Termination, testing and repair of Cat 5E, Cat 6, fiber, 25 to 600 pair cables as well Site Grounding.

Memberships

Veterans of Foreign Wars

Contact this candidate