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Customer Service Loan Processor

Location:
Woodridge, Illinois, United States
Posted:
August 14, 2018

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Resume:

IDA GONZALEZ

*** ***** ***

Downers Grove, IL ***15

708-***-****

OBJECTIVE: To obtain a position with a dynamic organization which will enable me to utilize my knowledge in Business Administration.

WORK EXPERIENCE: Mar 10’-Aug 18’ JPMorgan Chase Bank NA, Loan Processor, Downers Grove, IL

Processed loans for customers (Convention, FHA, VA and Sub-Prime). Maintained an effective relationship with external as well as internal customers. Multi-tasked various projects. Maintained information from the pricing department. Trained new employees. Knowledgeable in automated systems.

Oct 07’-Mar 10’ Wells Fargo, Loan Processor, Lombard, IL

Processed loans for customers (Convention, FHA, VA and Sub-Prime). Maintained an effective relationship with external as well as internal customers. Multi-tasked various projects. Maintained information from the pricing department. Trained new employees. Knowledgeable in automated systems.

Nov 06'-Aug 07' Amber Financial Group, Loan Processor, Oak Lawn, IL

Processed loans for customers (Convention, FHA, VA and Sub-Prime). Maintained an effective relationship with external as well as internal customers. Multi-tasked various projects. Maintained information from the pricing department. Trained new employees. Knowledgeable in automated systems.

Oct 04’-Nov 06' Impac Lending Group, Loan Processor, Oakbrook, IL

Processed loans for customers (Convention, FHA, VA and Sub-Prime). Maintained an effective relationship with external as well as internal customers. Multi-tasked various projects. Maintained information from the pricing department. Trained new employees. Knowledgeable in automated systems.

July 03'-July 04' LoanCity.com, Loan Processor, Oakbrook Terrace, IL

Processed loans for customers (Convention, FHA, VA and Sub-Prime). Maintained an effective relationship with external as well as internal customers. Multi-tasked various projects. Maintained information from the pricing department. Trained new employees. Knowledgeable in automated systems.

Sept 01'-July 03' Wachovia Mtg Corp, Loan Processor, Westchester, IL

Processed loans for customers (Convention, FHA, VA and Sub-Prime). Maintained an effective relationship with external as well as internal customers. Multi-tasked various projects. Trained new employees. Knowledgeable in automated systems.

Feb 00'-July 01' TD Waterhouse, Accounts Receivable, Chicago, IL

Accounts Receivable in the cashiering department. Processed new accounts for customers. Customer service internally as well as externally. Trained new employees.

April 96'-Sept 99' MorningStar, Inc, Coordination, Chicago, IL

Maintained a well organized database. Established an excellent relationship with internal as well as external customers.

Sept 91'-April 96 Harris Bank, Remittance Processor, Chicago, IL

As a Remittance Processing Teller, the duties included: sorting and opening mail, entering amounts of the checks into the customer's accounts, and maintaining a team effort within the department.

EDUCATION: Feb 97'-Oct 99' Robert Morris College, Chicago, IL Bachelors Degree in Business Administration with a concentration on Management.

SKILLS: Typing 55wpm, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, 15,000 Keystrokes

REFERENCES AVAILABLE UPON REQUESTS

SALARY REQUIREMENTS: (NEGOTIABLE)



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