Customer Service Administrative Assistant

Kevin D. Turpeinen

**** ** **** **.

McMinnville, OR 97128

Email: *****.*********@*****.***

Phone: 503-***-****

I clear the way for success by assisting my office administrators and team-members. My goal is to turn visitors, clients, and customers into welcomed guests.

WORK EXPERIENCE

Biometric Technician (part-time, on call)

Pacific Architects and Engineers (PAE) - Portland, Oregon 1-September-2016 to 16-March-2018

• Process and application procedures including fingerprint capture for The U.S. Citizenship and Immigration Services (Department of Homeland Security) using biometric machines for immigration applicants.

• Adherence to strict guidelines for each application that are sent to federal agencies within privacy and security policies as set within the contract.

• Ability to remain professional and curteous with all contacts from varied backgrounds and cultures under dynamic circumstances.

• Passed security clearance for this federal contract position. Licensing Associate

Schrodinger

Portland, Oregon

6-February-2006 to 31-December-2015

• Excellent customer service interactions for 10 years.

• Accurate issuance of licenses for a complex suite of chemistry software developed by Schrödinger and its scientific teams for a varied, large customer base which include global pharmaceutical and academic customers that evaluate, purchase the software.

• Proficient assistance to all customers and users to ensure that access is provided to all machines eligible to access downloaded software.

• Cross platform knowledge (Windows, Linux, UNIX, and Mac OS X) for licensing and IT.

• Solid background of working confidentially to protect data and financial information.

• Effective communication skills with colleagues, users, and business partners globally. Research and Administrative Assistant

Telemedicine Research Center

Portland, Oregon

20-May-2000 to 1-June-2005

• Energetic team member within a subsidiary of The National Institutes of Health (NIH) that served as a facility for telemedicine research and documentation.

• Research and data entry for inclusion of new information for The Telemedicine Information Exchange (TIE) and The NIH (PubMed) databases and websites.

• Administrative and Research Assistant to the Lead Research Librarian, director of the project. Database Manager of Alumni Development Systems

The University of Portland

Portland, Oregon

17-March-1997 to 31-July-1999

• Proficient management of the database for alumni, current students, employees, and donors that included gift giving, historical, and biographical information for use by the Development Office.

• Active participation with the development team that successfully completed a Capital Campaign that raised $75 million towards the endowment for the university.

• Hired and managed a team of students to update data information available from various outlets and collaborated with the IT team to update the development office systems. EDUCATION

Portland Community College

Portland, Oregon

2004-2006

Computer Science, Art History, Art, Design Theory, Web design, Photography, and Photo editor. Computing skills include:

Microsoft Windows, Word, Excel, Access, Mac OS X, Dreamweaver, Linux, NetSuite, FlexNET, WWW research, Email, Internet knowledge, software licensing, various teleconferencing e.g., Skype, GoogleChat, GoToMeeting, Photoshop, and the Android system.

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