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Customer Service Administrative Assistant

McMinnville, Oregon, United States
August 14, 2018

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Kevin D. Turpeinen

**** ** **** **.

McMinnville, OR 97128


Phone: 503-***-****

I clear the way for success by assisting my office administrators and team-members. My goal is to turn visitors, clients, and customers into welcomed guests.


Biometric Technician (part-time, on call)

Pacific Architects and Engineers (PAE) - Portland, Oregon 1-September-2016 to 16-March-2018

• Process and application procedures including fingerprint capture for The U.S. Citizenship and Immigration Services (Department of Homeland Security) using biometric machines for immigration applicants.

• Adherence to strict guidelines for each application that are sent to federal agencies within privacy and security policies as set within the contract.

• Ability to remain professional and curteous with all contacts from varied backgrounds and cultures under dynamic circumstances.

• Passed security clearance for this federal contract position. Licensing Associate


Portland, Oregon

6-February-2006 to 31-December-2015

• Excellent customer service interactions for 10 years.

• Accurate issuance of licenses for a complex suite of chemistry software developed by Schrödinger and its scientific teams for a varied, large customer base which include global pharmaceutical and academic customers that evaluate, purchase the software.

• Proficient assistance to all customers and users to ensure that access is provided to all machines eligible to access downloaded software.

• Cross platform knowledge (Windows, Linux, UNIX, and Mac OS X) for licensing and IT.

• Solid background of working confidentially to protect data and financial information.

• Effective communication skills with colleagues, users, and business partners globally. Research and Administrative Assistant

Telemedicine Research Center

Portland, Oregon

20-May-2000 to 1-June-2005

• Energetic team member within a subsidiary of The National Institutes of Health (NIH) that served as a facility for telemedicine research and documentation.

• Research and data entry for inclusion of new information for The Telemedicine Information Exchange (TIE) and The NIH (PubMed) databases and websites.

• Administrative and Research Assistant to the Lead Research Librarian, director of the project. Database Manager of Alumni Development Systems

The University of Portland

Portland, Oregon

17-March-1997 to 31-July-1999

• Proficient management of the database for alumni, current students, employees, and donors that included gift giving, historical, and biographical information for use by the Development Office.

• Active participation with the development team that successfully completed a Capital Campaign that raised $75 million towards the endowment for the university.

• Hired and managed a team of students to update data information available from various outlets and collaborated with the IT team to update the development office systems. EDUCATION

Portland Community College

Portland, Oregon


Computer Science, Art History, Art, Design Theory, Web design, Photography, and Photo editor. Computing skills include:

Microsoft Windows, Word, Excel, Access, Mac OS X, Dreamweaver, Linux, NetSuite, FlexNET, WWW research, Email, Internet knowledge, software licensing, various teleconferencing e.g., Skype, GoogleChat, GoToMeeting, Photoshop, and the Android system.

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