Harsha Vardhan

Salesforce.com Certified Developer/Administrator

ac6n29@r.postjobfree.com

609-***-****

Profile Summary:

6+ years of experience in Salesforce Development/Administration/Configuration and Force.com platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.

Working experience of MVC architecture of Salesforce and CRM business processes like forecasting, campaigns and lead management, case and solution management, account and contact management.

Developed Apex classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.

Implementation & Integration experience on Salesforce.com using Apex Language Web Services.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller and convert existing Visualforce pages to Lightning components.

Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.

Worked on Batch process, Scheduled Apex, inbound email services and streaming API.

Involved in migrating salesforce instance from classic to lightning experience from scratch.

Experienced with SteelBrick, Apttus CPQ in Quote to Cash life cycle for building custom solutions.

Implemented end-to- end customer service live chat functionality using Salesforce Live Agent.

Experience in working with Security Model, OWD, Assignment Rules, Role Hierarchy, profiles, Permission Sets, Sharing Settings, Escalation Rules, Users, Email Services, Page Layouts, Approvals, Workflows, Dashboards, Tasks and Events.

Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, Lookups, Pages, Classes and Interfaces.

Extensive experience in Lead management, Case management, Campaign management web- to-lead, Web-to case, and Email-to- case.

Performed administration activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.

Good experience with Community Portal, Chatter, Knowledge One and App-exchange on Salesforce.

Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.

Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.

Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.

Expertise on working with Workbench and Postman for testing Web service integrations.

3+ years of experience in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, APEX Web Services API development and Angular JS, Java Script.

Strong Knowledge in AppExchange Applications for integrating with third party applications.

Experience in deploying various components between different environments using change sets.

Worked with version control systems like TFS (Team foundation server) and Github code repositories to maintain different versions of code of the Salesforce Org.

Implemented agile accelerator for project management and Agile tracking on Salesforce platform.

Expert in preparing functional and technical design documents.

Certifications:

Salesforce.com Certified Administrator

Salesforce.com Certified Platform Developer 1

Technical Skills:

Salesforce

Technologies:

Salesforce CRM, Salesforce SFA, Apex Language, Apex, Salesforce CRM, Classes/Controllers, Apex Triggers, Visualforce SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, Deployment Tools, Marketo, Case Management Automation.

Databases

MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL, RDBMS

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector, SOQL Xplorer, Force.com Platform (Sandbox, and Production), Market.

Technologies:

C, C++, C#, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL, UML, HTML, XML, XHTML, DHTML.

Web Design Tools

SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder.

Operating Systems

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux.

Professional Experience:

Client: THE STATE OF NEW YORK, NEW YORK, NY July’17-Present

Role: Sr. Salesforce.com Lightning Developer/Administrator

Project:

New York is a state in the north-eastern part of the United States. In this project, I worked on the migration of Classic instance of Salesforce to Lightning experience.

Responsibilities:

Worked closely with Business Analysts in Requirements gathering.

Involved in migrating salesforce instance from classic to lightning experience from scratch.

Managed API integrations and web services.

Designed and developed various Visualforce Pages, Apex Classes, Controller Classes, Extensions and Apex Triggers for functional needs in the various applications.

Integrated Apex with External services by making callouts that used SOAP and WSDL.

Add methods that can be called from Visualforce pages to Controller Extensions.

Experience in Jitterbit integration with Salesforce and NetSuite

Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts.

Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.

Good experience with customization of Salesforce Communities and SteelBrick.

Designed very complex Visual force pages & web forms using JavaScript, CSS3, Bootstrap, HTML5, JQuery, Angular JS and Controllers.

Experience using Salesforce Lightning UI. Created Components and Apps in Salesforce Lightning.

Experience on Salesforce Lightning for Customizing Reports and Dashboards for business use

Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.

Performed Steelbrick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Used Steelbrick (CPQ) for Salesforce to configure, price and quote new deals, add-on sales and renewals.

Managed Salesforce configuration changes.

Used complex SOQL Queries in the Codes and also in the tools like Data Loader to Extract, Insert or Update vast data (millions of records) from/into custom objects & Standard objects.

Configured Single sign-on SSO using SAML.

Salesforce Configurations across all the Standard objects like Accounts, Contacts, Cases, leads, opportunities, products etc.

Developed Communities to provide better service by enabling users to find information and assist each other.

Created the workflows for automated lead routing, lead escalation, email templates for Auto Response rules.

Designed, Implemented and deployed the Sales Cloud and Service Cloud process with various custom built page layouts, Custom tabs, Custom Apps to suit to the needs of the application, also created various Profiles to enable the Service Cloud specific to them.

Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Well maintained Test Code Coverage & Unit Testing for all the codes in the system following the Salesforce limits.

Customized the Dashboards to the track productivity and performance of business centers and their sales teams.

Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and Visualforce Pages.

Environment: Agile, Salesforce Unlimited Edition, Salesforce Lightning, Lightning App Builder, Lightning Components, Service Cloud, Sales Cloud, Apex, Visualforce (Pages, Component & Controllers), JQuery, JSON, XML, HTML5, CSS3, JavaScript, Bootstrap, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, SQL Server.

Client: UPS, ATLANTA, GA Dec’16-May’17

Role: Sr. Salesforce Developer

United Parcel Service (UPS) is an American multinational package delivery company and a provider of supply chain management solutions. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia, which is a part of the Greater Atlanta metropolitan area.

Project:

There were different teams, which were responsible for the development of Salesforce.com instances. There were two Instances of Salesforce.com used by UPS with “Applications Org” and “Enterprise Org” as friendly names. The “Applications Org” was the Saleforce.com instance developed & supported by our team and the other instance was used for different purposes. The main aim of the Salesforce.com instance “Application Org” was to provide seamless and quality product for the users to work on and have a good experience without experiencing any interruptions or issues.

Responsibilities:

Gathered the requirements and studied the instance to start building documentation, which was not provided by the previous team to better understand the Instance.

Worked on daily data integration from external database using PHP, Javascript to convert the XML files to CSV files and Upsert them to Salesforce. The data being Applications.

Worked on the project “Salesforce Single View” which is process for merging the two Instances of salesforce.com being used by different teams at UPS into a completely new instance with suggestions of external workforce from Salesforce.com.

Played a major role in the discovery stage of Salesforce.com Org Merge.

Worked very closely with the team from Salesforce and other development team at UPS in the Design phase of the Salesforce Single View project.

Worked on analyzing the complete Apex classes, Apex Triggers, Pages in the Salesforce.com instance in the design phase of the Salesforce Single View project, which included documenting the Use and effect of these in the current instance for the migration/implementation phase.

Designed and developed the UI of the website using HTML, Angular JS, Ajax, CSS and JavaScript.

Worked on analyzing the Standard Objects, Custom Objects, Permissions sets, Page layouts, profiles in the design phase of the Salesforce Single View project, which includes the documentation of use, Decisions of field migration and many other tasks.

Developed various Apex classes, Apex triggers, Controllers to meet the requirements.

Worked on Marketo – Salesforce.com integration for Lead and Contact Record Sync.

Worked on Marketo to develop and implement Google Analytics in the forms for the data to flow to the Lead object in Marketo and hence from there to salesforce.com.

Developed a lead conversion process and automated the process for the daily-integrated batch according to the requirement.

Built Application Pages with Controllers and Utility classes to publish them to web to import customer data to a custom Object in Salesforce.

Worked on designing, developing and implementing two-way Salesforce FTP Integration using PHP and Javascript.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked on various installed packages to meet the requirements.

Worked on developing Workflow rules, Flows to meet the requirements.

Worked on implementing Process Builder to simply the process of implementing Workflow rules and other flow related tasks.

Have played a major role in developing and supporting all the Integrations done in the Salesforce.com instance for the client.

Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Performed regression tests on the existing code using Workbench & Eclipse and made the necessary changes to enhance the code wherever necessary.

Developed Custom Validations rules to meet the requirements.

Complete bulk imports of data using Apex DataLoader.

Deployed the code developed in the UAT Sandbox to Production.

Interacted with testing and the development teams for the development and testing of the code.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Workbench, Import Wizard, Apex, XML, JavaScript, PHP, Controllers, Sharing Rules, Permission sets, Profiles, Visualforce Pages, Workflows, Email Updates, Web Services API, Apex Data loader, Web center queries, Marketo, Google Analytics, Process Builder, FTP, SFTP.

Client: AT&T, MORRISTOWN, NJ Apr’16-Nov’16

Role: Sr. Salesforce Developer/Administrator

AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in downtown Dallas, Texas. AT&T is the world's largest telecommunications company. AT&T is also the second largest provider of mobile telephone services and the largest provider of fixed telephone services in the United States.

Responsibilities:

Extensively worked on Apex Classes and Triggers using SOQL and SOSL by following Governor Limits which help in automating the commission calculation to agents.

Developed test classes to maintain at least 90% code coverage for both Apex classes and triggers.

Created Visualforce pages using the Apex tags, HTML, JavaScript for customizing of User Interface.

Performed Unit testing and UAT for an error free code.

Worked on the integration of salesforce with SteelBrick to generate quotes, invoicing and discounting by sales reps along with CRM data Converted products to assets, add-on to an existing contract, renew a deal and given the customers the best price of client with special offers with Steel Bricks CPQ.

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Maintained data security between various users and roles in the organization using Profiles, Roles, Sharing Settings, Organization Wide Defaults, Field-level security.

Created Tabs, Page Layouts, Search Layouts, Custom links on record detail page for different teams.

Involved in sandbox refresh activities and data migration using Change Sets.

Successful in importing and exporting of huge volume of records using Data loader.

Created custom reports and designed dashboards for the management team.

Environment: Apex, Visualforce pages, Triggers, SOQL, SOSL, SteelBrick CPQ, Profiles, Roles, Sharing settings, workflows, pick lists, dependent pick lists, lookup fields, junction objects, master detail relationships, formula fields, OWDs and Field level security.

Client: VIRTUSA CORPORATION, BANGALORE, INDIA Jan’13 - Dec’15

Role: Salesforce Developer

Virtusa Corporation is a global information technology services company providing IT consulting, technology and outsourcing services. They serve Global 2000 companies and the leading software vendors in Communications & Technology, Banking & Financial Services, Insurance, Telecommunications and Media, Information & Entertainment industries. We build and sustain application platforms for our clients that create competitive advantage.

Responsibilities:

Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.

Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers

Created and deployed Several Reports using salesforce.com platform.

Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.

Developed and deployed workflows and approval processes for opportunities and products/assets management.

Developed Unit test class for Apex class and worked for improving code coverage.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Involved in building of the Customer Portal in the organization.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Created and used Email templates in HTML and Visualforce.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

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