Krithik Udayashankar

ac6n0h@r.postjobfree.com

321-***-****

Summary

A dedicated and result oriented Business Analyst with having 3 years of experience in Salesforce. Worked extensively with SDLC methodologies like Waterfall, Agile, Scrum, and RUP. Possess extensive experience in gathering and analyzing requirements and converting them into Business requirement document (BRD) and Functional Requirement Document (FRD). Proficient in creating UML diagrams including Use- Case Diagram, Activity Diagram. Possess strong analytical and problem solving capabilities delivering high performance technology solutions to meet organizational demand. Skills include multi-tasking, research, excellent oral and written communication. Able to work independently and within team environment, prioritizes and manages resources effectively, highly analytical and motivated.

Specific Expertise

•Understanding of various phases in the Software Development Life Cycle (SDLC) and methodologies like RUP, Agile SCRUM and Waterfall.

•Expert in all phases of Requirement Management, including different Elicitation techniques, Analyzing Raw data, tracking requirements and quality assurance.

•Acted as a liaison between the Stakeholders, Developers, Subject Matter Experts (SME) and between internal and external organizations throughout SDLC to maintain swift communication and consistent documentation.

•Extensive experience working on custom objects, page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders.

•Extensive Knowledge in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.

•Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.

•Hands on experience in organizational hierarchy for Salesforce implementation.

•Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.

•Experienced in writing and preparing Business Requirements Documents (BRDs), Functional Requirement Document (FRD), and defining Project Plan.

•Conducted and facilitated JAD sessions to come up with solutions reach the future state with ease.

•Expertise in identifying GAP Analysis, Risk Analysis and Impact Analysis prioritized requirements using interviews, document analysis, and requirements workshops.

•Experienced in documenting requirement using Unified Modeling Language-Use Case and Activity Diagrams.

•Strong analytical, problem solving, interpersonal, presentation and self-organizing skills and capability of interfacing with both internal and external stakeholders of the project.

•Involved in Issue Resolution at every phase of project and make sure that the Documentation of the same reaches the stakeholders and project members.

•Strong understanding of Test plans, Test cases, and Defects tracking/reporting.

•Proficient in using MS Office suite -Word, Excel, Access, PowerPoint, and Visio.

•Administered defects using HP ALM/QC and JIRA.

Technical Skills

Domains

Banking, Financial

Project methodology

Agile SCRUM, RUP, Waterfall

Business Modeling Tools

Rational Rose, MS Visio, Rational Requisite Pro, RACI Matrix.

Business Modelling

Activity Diagrams, Use Case Diagrams, Data Flow and Sequence Diagrams, Wireframes.

Defect Tracking/Management Tools

HP ALM, JIRA

Database

SQL Server

Business Applications

Microsoft Office

Experience:

InPursuit Technologies, Business Analyst CA, United States Feb 2018-Present

The goal of the project is to enhance AML Process by creating a centralized database providing details of all the transactions done over a period and to report any suspicious transactions performed/attempted by consumers by implementing the AML rules.

Responsibilities:

Acted as a liaison between the development and business team to help translate business requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Prepared the entire Data Model in SFDC which includes Custom Objects, Custom Fields, Relationships, Validation rules & workflows to sync with other Qwest legacy systems

Designed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Administered Salesforce CRM applications for Sales, Marketing and Support Departments.

Created Alternate flow and main flow documents along with use case documentation.

Designed Use Cases and Use Case Models after accessing the status and scope of enhancement and

understanding the business processes.

Followed the UML diagram based methods using MS Visio for Business Modelling.

VSR Future Tech, Business Analyst Mysore, India Aug 2013-Aug 2015

The Scope of the project was to develop an online banking module with features such as funds transfer, bill pay, e-statements, view account transactions, setup checking and savings account. It allowed customers the ease of making various transactions and use their accounts without physically going to the bank. The application allowed users to have a user friendly, and performance-oriented web solution taking security into consideration. The project intended to offer the customers a free, secure and 24/7 access to the website.

Responsibilities:

Interacted with Stakeholders, Business users and Subject matter experts to gather Business Requirements.

Successfully conducted JAD sessions, which helped synchronize different stakeholders on their objectives and helped the developers to have a clear-cut picture of the application to be developed.

Acted as a liaison between the development and business team to help translate business requirements into executable test cases.

Coordinated and conducted Meetings on a daily basis for the project.

Followed Agile methodology for the project to reduce the chances of failing and also kept options open for any upcoming big change in the requirements.

Created activity diagrams and use case diagrams to better support the business and functional requirements.

Collaborated with business users to analyze current business process and partnered with them to prepare detailed test scenarios for proof of concept execution.

Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.

The AD Leaf, SEO PPT Intern Melbourne, Florida May 2017-Dec 2017

Responsibilities:

Making changes in design, content and links as per requirements.

Using strategies that increase in-bound traffic.

Trying to achieve position in the first page of popular search engines.

Being up-to-date with the latest SEO news and methods such as Google’s Algorithm.

Should take part in online forums and SEO communities to interact with SEO leader.

To add blog pages if required and submit articles to directories for getting back-links, also try new methods that can prove beneficial.

Thoroughly monitor website performance and take necessary steps to improve traffic.

Education Details:

Bachelors in Information Science and Engineering: CGPA 8.7/10 Aug 2011-July 2015

National Institute of Engineering, Mysore India

Masters in Computer Information Systems: CGPA: 3.9/4.0 Jan 2016-Dec 2017

Florida Institute of Technology, Melbourne Florida

Co-curricular Activities:

Worked as an Intramurals Assistant and Organized various sporting activities at Florida Institute of Technology campus.

Represented USA Cricket Team for American College Cricket and was the Captain of the Cricket team for Florida Tech Panthers.

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