VERNON D. SNEAD JR.

ac6n0g@r.postjobfree.com

614-***-****

EXPERIENCE SUMMARY

To secure a position with a successful growing company or established corporation that requires a highly motivated and committed individual with extensive computer skills and desire to innovate.

Relevant skills: Computer Maintenance, Troubleshooting, Software installation, configuration, and support, Hardware Troubleshooting and replacement, Great communication skills both written and verbal, Proficient at finding and resolving malfunctions

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TECHNICAL SKILLS

Operating Systems, Windows, Mac OSX, Android, Software Applications, ServiceNow, MS Office (Word, Excel, Power Point, Access), Networking, LAN/WAN, VPN, Cisco, Juniper, SolarWinds, Qualys, QRadar(SIEM), Accelopps,

EXPERIENCE DETAILS

Senior Network Security Analyst March 2017 to Present

IBM / Infinite Computer Solutions

•Analyze identified malicious activity via QRadar to determine weaknesses exploited, exploitation methods, effects on State of Ohio systems and information.

•Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.

•Enforce security policy relative to access of agency’s personal computers and; local area networks (LAN), oversees

local area network administration throughout agencies, directs implementation of data security systems to control

accessibility of data stored in computer files, establishment of access levels and monitoring of system performance.

•Conduct research, analysis and correlations across a wide variety of all source data sets, conduct tests of

Information Assurance safeguards in accordance with established test plans and procedures.

•Validate network alerts, determine tactics, techniques and procedures (TTPs) for intrusion sets.

•Examine Network topologies to understand data flows through the network, identify and analyze anomalies in

network traffic device based on network traffic.

•Using Computer Network Defense tools for continual monitoring and analysis of system activity to identify malicious

activity, validate intrusion detection system alerts against network traffic using packet analysis tools.

•Maintained fine-tuned skills and abilities consisting of Defense-In-Depth principles and network security architecture,

cryptology, encryption methodologies, different operational threat environments, IA principles and organizational requirements, incident response and handling methodologies.

•Skilled in Network traffic analysis methods, collecting data from a variety of Computer Network Defense resources, network analysis tools to identify vulnerabilities.

Nationwide Insurance (Contractor) September 2016 – March 2017

Data Center Operations Analyst / Engineer

Performing Level 1 support for troubleshooting issues and escalate accordingly

Experience working in a 24x7 Operations Center. Participate in on-call rotations and respond to 24/7 systems monitoring alerts as necessary.

Experience in monitoring all aspects of the production systems and application both on-site and remotely using current monitoring tools to detect faulty output or system and/or application stoppage

Appointed to work closely with Senior IT staff to notify them of any potential network and system troubles and outages

Ensuring and providing high quality customer support through email, phone and onsite

Rack and wire new networking equipment and servers along with patch management

Record and track hardware inventory

Successfully work with Network Engineers and Systems Infrastructure for new site turn up and maintenance

Respond, update, and monitor incident tickets, resolve work request transmittals

Horizon Telcom, Inc. November 2015 – August 2016

Engineering Network Support Coordinator

Execute after-hours trouble and maintenance work that meets both customer expectations and service level agreements (SLAs). Followed service desk process and procedures.

Manage trouble efforts, trouble tickets and scheduled maintenance activities on the network

Assist in the coordination of recommended core fiber network upgrades, including the deployment of hardware and software solutions in support of customer needs, network reliability and network growth.

Monitor the core network, engage the appropriate team(s) remotely managing emergency response, and dispatching technicians for service maintenance and fiber service restoration

Prepare planned maintenance method of procedure (MOP) documentation

Service locates using GPS coordinates and Google Earth to prevent cable cuts in network

Completes special projects and other duties as requested by manager or supervisor.

Create, change, and delete user accounts per request in Active Directory.

Support LANs, WANs, network segments, Internet, and intranet systems.

Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, images and patches.

JP Morgan Chase May 2015 – November 2015

Telecom Analyst / Project Coordinator

Worked in coordination with the project administrator and managers to complete the projects – Served as a point of contact from project initiation to completion.

Worked with project team members, clients and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing

Allocated resources to various departments and managers as per their needs and requirements.

Identify, analyze, prioritize, mitigate and communicate project risks.

Analyze and reconciles complex telecom issues requiring specialized knowledge of Telecom

Responds to, researches and resolves outstanding items for assigned accounts. Prepares reports on disputed/recouped charges as savings according to corporate standards.

Maintains complex and accurate documentation to support disputed items in accordance with appropriate telecom contracts, and tariffs and in compliance with Corporate Accounting practices and policies.

Processes and tabulates data and statistics for monthly reporting needs on a timely basis.

Momentive January 2014 – June 2014

Wireless Mobility Analyst

Provided support for all wireless devices and device users, including break fix, new service requests, vendor account management & oversight, billing reviews and troubleshooting

Prepared and submitted orders to various providers for services and equipment, and supported and maintained mobile devices (such as smart phones, mobile hot spots, Ipads, tablets).

Provided technical support and maintenance of mobile devices (such as cell phones, air cards, etc.).

Performed initial configuration of smartphones and wireless devices, and will troubleshoot issues by phone and/or in person.

Performed periodic inventory audits, and provided cost information and solution options to end users when required.

Provided coordination for daily operational functions in support of the firm’s wireless services users, and worked with internal personnel that provided local/regional wireless support.

Handled escalated calls/emails within time constraints

Obtained thorough understanding of cost center bill-out concepts, allocation codes, general ledger practices and all corporate and/or vendor systems and interfaces that affect the timely processing and posting of vendor accounts.

Omnicare Inc. February 2009 – December 2013

IT Procurement Specialist

Performed quality assurance testing of wireless devices (i.e. IPad, tablets, cellular phones) to ensure connectivity and effective performance of the device throughout its life cycle.

Served as the single point of contact for 3500 users

Performed cost saving audits for wireless devices

Negotiated contracts with carriers such as: AT&T, Verizon, Sprint and US Cellular

Utilized VEC (Verizon Enterprise), ATT Premier and Sprint purchasing portals for activations and audits

Work collaboratively with vendors to ensure appropriate functions and update have been implemented.

Analyzed wireless contracts for renewals, costs, decommissions and reporting

Developed dashboards to track remediation of issues via ServiceNow

Generated and enhanced complex Microsoft Excel reports

Conducted migration of Blackberry platform to Apple and Android devices

Processed orders orderly and efficiently to meet daily deadlines

Verizon Wireless

Business Support Coordinator / Customer Service Rep. October 2002 – February 2009

Worked independently on coordinating activities and resources for IT department

Managed a sizable amount of incoming service calls

Single point of contact for all executive accounts

Responsible for the management of work flow to resolve business and customer concerns effectively and efficiently.

Researched, identified, and resolved billing issues.

EDUCATION

Ohio Christian University May 2014

Bachelor of Science in Business Administration

Minor in Supply Chain Logistics

Columbus State Community College August 2010

Associates of Applied Science Degree: Finance

CERTIFICATIONS

Per Scholas IT Training

CompTIA A+ Certified January 2015

CompTIA Networking + Certified August 2015

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