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Customer Service Medical

Stockton, California, United States
August 12, 2018

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I would like the opportunity to obtain a position in your organization.


Answering Phones/Returning Messages

Bilingual (English/Spanish)

Bookkeeping/Medical Records

Communicating with Physicians, Patients, and other Professionals

Ease to learn new software programs

Interpreting Medical Records

Medical Administration/Billing

Medical Terminology

Customer Service

Organize New Patient Orientations


Performing procedural and diagnosis coding for submission to insurance companies

Typing +35 WPM

Word, Excel, Power Point, Windows 8, Vista 7,


Medical Support Assistant 12/27/15 – 09/05/2017

Volunteered- Medical Support Assistant (02/15- 11/2015)

Veterans Affair 150 Muir Rd. Martinez, CA

Duties: Provide clerical and administrative support for Primary Care, Urgent Care, and specialty clinics. Answering phones, checking in/out patients for scheduled appointments, obtaining medical records, release of information, new patient orientations, scheduling /cancelling/rescheduling appointments, update patients’ demographics through VISTA, verify third party insurance thru ICB. Record physicians’ orders, verify patients’ eligibility. Worked with PACT, data input, abstract/retrieve EKG, MRI, or lab reports, worked in Urgent Care setting, EDIS board, preparing paperwork for admitted patients, making 911 call to request transportation for patients who needed emergency medical care, faxing, scanning, uploading, and requesting patients’ records.

Food Service, 05/18/15- 12/25/15

Veterans Affair, Martinez, CA

Duties: Food service, food prep and cooking, customer service, and cleaning for VA Canteen. Taking meals to Vets, Prepping meal trays, collecting meal trays from patients.

Housekeeping, 05/14 –09/30/14

ADS &Meyers, VA, Martinez,

Duties: Cleaning and disinfecting patients’ rooms, bathrooms, and hallways. Terminal cleanings, buffing, dusting, mopping, stocking, dispose of garbage, bio hazard material, use of cleaning chemicals and equipment.

Interpreter, 11/11- 03/14

Lylia Valladolid Interpreting Service, Richmond, CA

Vatche Cabayan M.D. Orthopedic Surgeon, Vladimir Bokarious, M.D., Psychiatric

Duties: Interpret (Spanish/ English) between patient and doctor, nurse, medical assistants’, and/or attorneys in regular visits appointments, pre-ops, or post-ops, making new charts, filling workers compensation forms, lab forms, and new patients packet forms, interviewing patients to obtain a history report, translate and type new patient’s reports, contacting patients to coordinate follow-up care, explained the usage of medical equipment, rooming patients, filing, faxing, taking patients’ blood pressure and weight.

Front Office/ Medical Administration, 11/08-02/09

Broussard Chiropractic, Brentwood, CA

Duties: Internship: Schedule and coordinate appointments for patients, collecting co-payments, billing insurances, verifying eligibility coverage with insurances, rooming patients, answering phones, returning calls, appointment reminders, making new charts, medical records, filing, faxing.

Lead Representative, 03/2001-08/2001

Bay Area Credit, Antioch, CA

Duties: Answering inbound calls for different organizations. Collecting payments on overdue accounts, logging in information, data entry, customer service. Min requirement for job duty is to collect 14+ payments. Avarage about 200 inbound calls per day. I became Lead Representative-Bilingual in 3 months.


Los Medanos College, Pittsburg, CA 01/2016- 05/2018

oMedical Office Administration A.S.

Western Career College, Pleasant Hill, CA, 01/2009

oHealth Information Technology/ Medical Administration /Billing and Coding

Antioch High School, Diploma 06/1995

oOffice Careers with Computer Applications 06/1995


Dr. Jamila Fields, M.D. Psychiatrist,

Veterans Affair, Martinez, CA 925-***-****

Joy Cinotto, RN

Veterans Affair, Martinez, CA 925-***-****

Salimu Coleman, MSA Supervisor

Veteran Affair, Martinez, CA 925-***-**** ext 6601

Janet Marshall, Assistant Chief

Veterans Affair, Martinez, CA 925-***-****

Arlicia Allen, MSA

Veterans Affair, Martinez, CA 925-***-****

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