Customer Service Representative

Greg Hu

**** *** * *, *******, ON L*R *R*

Tel: 519-***-**** Email: *********@*****.***

EDUCATION

Fanshawe College, London Ontario 2017

Diploma of Business, Majoring in Finance

WORK EXPERIENCE

Mighty IT League Inc, Toronto, Ontario January 2018 – Present Business Analyst

• Built various Business Intelligence dashboards for U.S stock markets based on clients’ requests using SQL query, Web services and XML configuration; dashboards helped clients identify and analyze potential opportunities in the stock markets.

• Debugged queries created by former colleagues and boosted code running process by designing, developing back- end SQL functions and procedures; resulted in improved system efficiencies up to 50%.

• Leveraged Google chart library to visualize data on JavaServer Pages (JSP)and present the customized reports; assisted managers to make more informed decisions.

• Utilized AuglarJS API to create app, module, and controller in htm app to collect the JSON data from China weather website; delivered data results in formatted tables to clients through local website.

• Created R code to collect data from external data sources such as Ontario Government Public Data Website; created schema and table for data sources and ensured data integrity before inputting the data into MySQL database.

• Modified J2EE eclipse projects by using Ant build tool to create web modules; updated new modules on Tomcat application and made sure local web service process successfully. London Life Insurance Company, London, Ontario November 2017 – May 2018 Client Service Representative – Wealth Management Corporate Call Centre

• Addressed customers’ concerns, inquiries on retirement products, services, procedures and policies in a timely and accurate fashion; received high recognition for customer service by management.

• Improved clients’ experience and identified additional sales, referral opportunities by engaging clients in conversations on their profiles and proposing alternatives and solutions to them.

• Contributed to positive team environment by working collaborative with co-workers and provided professional and accurate information on products and services to financial advisors.

• Answered over 50 calls daily in a fast-paced working environment through effective web-based communications and proficiency in the call management system; decreased handle time per call monthly by 10%. Sunrise Company, Hamilton, Ontario July 2016 – August 2016 Summer Camp Counselor

• Built strong relationship with parents and students by actively listening to their concerns and filling inquiries on first-point- of contact; successfully performed conflict resolution between camp participants.

• Communicated with different parties such as parents and upper management on a regular basic; ensured all the students’ needs and daily schedule tasks were met.

• Analyzed participant feedbacks upon program completion in order to determine areas of improvement; updated programming and activities based on commentary to ensure continued growth of program. VOLUNTTER EXPERIENCE AND EXTRACURRICULAR ACTICITIES

• W.Sherwood Fox Public School Speechmaker-JA Program, Volunteer November, 2016

• Chinese Canadian National Council, Activity Facilitator September, 2015

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