Front Office Manager

GREGORY KAUFMAN

**** ******* *** ***. *, New Orleans, LA 70117

******@*****.*** C: 210-***-****

OBJECTIVE: To further progress in my hospitality career and obtain a Front Office position in line with my experience and education.

SKILL SUMMARY

Hilton Front Office Academy certified as of May 2014. Selected to represent the Embassy Suites New Orleans as a hotel delegate at the Front Office Academy hosted by the Hilton corporate team. Received invaluable training in the ONQ system, Hilton HHonors program and general guest service strategies.

PC Proficient. Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook.

Excellent verbal and written communication skills. Confident in situations which require negotiating and conflict resolution with both guests and team members.

Flexible and adaptable. Act as MOD and Relief Night Audit Supervisor on a rotating basis. Able to easily shift gears between morning, evening and overnight shifts. PROFESSIONAL EXPERIENCE

Loews Hotel New Orleans Dec 2014-Present

Guest Services Supervisor

Embassy Suites New Orleans Convention Center Feb 2011 – Nov 2014

Front Office Supervisor

Relief Night Audit Supervisor/MOD

Guest Service Agent

Hampton Inn & Suites – Raleigh, NC Jan 2008 – Jan 2011

Guest Service Agent

Travelodge Suites – San Antonio, TX Aug 2007 – Dec 2007

Front Office Manager

Hyatt Wild Oak Ranch – San Antonio, TX Mar 2007 – Jul 2007

Assistant Front Office Manager

El Tropicano Riverwalk Hotel – San Antonio, TX Feb 2005 – Mar 2007

Guest Services Supervisor

EDUCATION

Tulane University New Orleans, LA

Bachelor of Arts in Media Arts / Public Relations May 2000 This resume is property of Hospitality Careers Online GREGORY KAUFMAN

1318 Jourdan Ave Apt. B, New Orleans, LA 70117

******@*****.*** C: 210-***-****

This resume is property of Hospitality Careers Online

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