Leadership, training and development, coach and counsel, guest service

STACY BRASNER

** *. **** ******, #***, New York, NY 10011

************@*****.*** 516-***-****

www.linkedin.com/in/stacybrasner674512

SUMMARY & SKILLS

Entrepreneurial senior retail leader with over 25 years of demonstrated success in competitive retail landscapes. A trusted leader highly capable of multi-store management in a variety of industries. Committed to upholding a company’s overall brand, vision, and core values. Excelling in driving multimillion dollar sales growth, maintaining unrivaled customer service, fostering strategic relationships, and motivating team performance.

Multi-Store Management

Recruiting, Hiring, Training

Leadership and Team Building

Research and Trend Analysis

Customer Service

Visual Merchandising

CENTURY 21 DEPARTMENT STORES (privately-held, $500M annual revenue, 5,000 employees, 13 locations)

Senior General Manager, Lincoln Center, New York, NY 2016 – 2018

Provided leadership, management, and vision for store. Reported to Chief Revenue Officer-Store Operations (who reported directly to CEO). Assured operational controls, administrative and reporting procedures, and people systems were in place to effectively grow the business and ensure financial strength and operating efficiency. Provided day-to day leadership and management that emulated the mission and core values of Century 21.

Managed 230 Associates, 48,000 square footage, and annual sales revenue of $80M per year

Built and inspired high performing management teams via coaching and development, and implemented internal pipeline to promote from within and reduce turnover expenses

Established operational infrastructure/procedures to control expenses and improve customer service

Developed C21-On-1 Stylist Private Shopping Program

Ensured consistent focus on achieving customer loyalty and creating positive, engaging experiences

Maintained strong communication with corporate partners and all field business partners

Director of Capital Projects, Corporate Headquarters, New York, NY 2014 – 2016

Managed all capital projects, including new store openings. Responsible for contractor and vendor relationships. Worked with SVPs, Executive Director of Stores, VP of Construction, and Director of Operations to ensure cross-functional collaboration and streamlined decision-making while completing projects on time/on budget.

Planned, directed, and coordinated activities of designated projects to ensure that objectives were accomplished within prescribed time frame and funding parameters

Reviewed project proposals to plan and define time frame, funding limitations, and procedures

Scheduled and chaired weekly project update meetings with all pyramid heads

Prepared project reports for management to be reviewed at weekly project update meetings

Met with project personnel to provide technical advice

Partnered with Director of Stores/Director of Operations to ensure successful opening of new locations

Mentored new store managers in new locations, teaching and training Century 21 policy and procedures

Initiated and led hiring process for all new store opening

General Manager, Various Locations 1999 – 2014

Managed 900 associates, 190,000 square footage, an annual sales revenue of $300M, and 12 direct reports at Flagship Downtown, Manhattan location (2008 – 2011)

Also served Lincoln Center (2011 – 2014), and Paramus, NJ and Brooklyn, NY (1999 – 2008)

EDUCATION

Bachelor of Science, Liberal Arts, University of Maryland, College Park, MD

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