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Service Industries Business professional

Madison, Alabama, United States
August 11, 2018

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Ricardo Mayo

*** ******* **.

Madison, AL ***57


To Whom it May Concern,

I am writing in regards to the Business Professional position which you have advertised. I believe that I have the specialized skills and abilities which you are seeking, and I would be a valuable part of your organization.

My 15 years of work experience has been acquired in a number of industries. Prior to completing my degree, I worked in the areas of food service, retail sales, customer service, office administration and light industrial. Gaining experience in so many capacities has taught me patience, persistence, and how to be part of many diverse teams.

I am currently working as a general service agent for a popular efficiency in the hospitality sector. My education has helped me to develop excellent communication, problem solving, administrative and organizational skills, and I am eager to put these skills into practice. I want to become part of an organization that is involved in training and developing its employee base to help increase customer satisfaction for its clientele.

If you are looking for a professional employee who has a positive attitude, is flexible, dependable, and eager to learn I ask that you would consider me. Let’s work towards both of ours successes.

Best Regards,

Ricardo Mayo


209 Nettles Drive

Madison, AL 35757



Undergraduate with a Bachelor’s Degree in Business Administration seeks a lateral position in a professional environment. Ability to adopt new skills and adapt to new applications. Experience with Microsoft Office programs. 15 years of working experience, in areas of food service, light industrial, manufacturing, and telemarketing. Adept at team positions, organizational skills, and the ability to work by oneself.


Bachelor of Science, Business Administration May 2015

Frostburg State University, Frostburg, Maryland

Associate of Science, Business Administration December 2010

Harford Community College, Bel Air, Maryland


Proficient in Microsoft Office Suite (Power Point, Excel, Word, and Outlook)

Familiar with the Federal Acquisition Regulation (FAR)

Type 55 words per minute

Ability to lead

Consumer focused and satisfactory applications

Possess written and communication capabilities

Dependable, Honest, and Creative


WoodSpring Suites, Madison, Alabama

Front Desk General Service Agent, July 2018 to present

Training for MSI Cloud portfolio with all functions for hotel operation. Proper computer form check in and check out according to procedure policies. Provide paper documentation for all customers according to purchases of lodging. Usage of calculator for physical money till as well as application of fees and prices to display charges for all customers. Physical inventory of all clean rooms as well as documentation in regards to future cleaning. Use of lists for daily functions, including a list of clean rooms, and all checkouts for the current day and the following day.

Alorica Inc., Huntsville, Alabama

Customer Service Representative, May 2017 to present

Trained to be effective on programs such as ISET, NICE, Reva and Odar. Use of knowledge library and other tools to be effective in medical insurance quotes. Performing customer service for United HealhCare West, which covers eight states from California towards Texas. Receives multiple requests at once, multitasking between programs as well as engaging medical group providers in probing questions. Looking into member accounts for healthcare professionals in all areas of transaction. Using the benefit grid as well as evidence of coverage and eligibility to describe copays as well as coinsurance, dollar amounts and percentages. Transferring comments and actual accounts to the claims department, verifying the procedure as well as department protocol. Using call switch system to accept and transfer calls, as well as disengaging the call. Providing excellent customer service and communication skills. Problem solving for all claims processes. Taking notes in a comment box according to company policy in order to facilitate future issues with accounts, as well as recording topics of discussion during phone calls. Delegating the reason for the service on a prompt during the end of the conversation.

Best Western Plus, Madison, Alabama

Bellman, February 2017 to September 2017

Responsible for all cleanliness of external areas of hotel. Cleaned windows and removes dirty laundry. Transportation courier for all customers within 5 mile driving distance. Customer service excellence, kept a good report with any advisable trip including time, location, and distance.

Chick-Fil-A. Huntsville, Alabama

Food Service Associate, October 2016 to May 2017

Responsible for team effectiveness, responsive action to coworkers, and immediate order of duty to all Supervisors. Increasing organization production and effectiveness, fulfilling all production operations. Restocked the “back of the house,” filling all storage with empty product used for food containment. Washed all dishes during the daytime hours and repetitive cleaning of the fryers and food preparation areas. Proprietary learning through E-Train program of all outlying areas of food production.

Hardee’s, Madison, Alabama

Food Service Associate, May 2016 to October 2016

Responsible for ensuring customer satisfaction, resolving customer complaints and addressing any question or comments which customers may have. Cleaned work areas, lobby, grounds, equipment, utensils, and dishes. Stored food in designated containers and storage areas to prevent spoilage. Prepared a variety of foods according to customer’s orders, following approved procedures. Packaged take – out foods and distribute them to customers. Knowledge of government health regulations and food safety, food handling and sanitation. Ability to review and understand operating procedures.

Alliance HR Services, Inc., Madison, Alabama (Temporary Employment Agency)

Industrial Service Material Handler, February 2016 to April 2016

Assembled plastic tubing for customer orders. Kept equipment functioning by making modifications when needed. Followed manufacturing procedures, maintained proper productivity levels, reported problems to manager. Organized plastic tubing for outgoing delivery, as well as safeguarding merchandise. Followed rules and regulations to help foster a safe and orderly work environment.

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