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Network Desktop Support

Detroit, Michigan, United States
August 11, 2018

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James Watrud

** ******** **

Detroit, MI *****



Obtain an internship or entry level job in the IT field.


Network Security Specialist Associate’s degree from Madison Area Technical College – Fall 2016

Technical Experience:

Admin knowledge of Windows 7, 8, 10 and server 2012

Knowledge of Microsoft Office applications

Hard drive imaging and partitioning experience

Experience troubleshooting PC issues such as network issues, Viruses, PC running slow

Built and maintained my own desktop PC, AMD platform

Experience with configuring Cisco 1941 and 1841 routers

Configuring Cisco 2960 and 3560 switches

Cisco ASA Firewall

Basic understanding of coding languages

Ubuntu server configuration

Computer Forensics work with tools such as FTK Imager, Registry Viewer, Windows File Analyzer, and SIFT Workstation

Built Snort from the source code

Analyzed traffic via Wireshark and Snort

Freelance Tech Support

Work Experience:

Subway – Platteville, WI (2016-2018)

Sandwich Artist/Supervisor

-Register and Customer Services

-Team Leader

Best Buy – Madison, WI (2016-2016)

Customer Service Specialist

-Assisted customers with returns and issues of products

-Generated opinions of products based on customer needs

-Phone call support

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