Customer Service

Aapria Fauntleroy

609-***-**** *** Absecon Blvd, Atlantic City, NJ 08401 ******.**********@*****.***

OBJECTIVE

Customer service professional with 5 years of progressively responsible experience which ranges across various professions. I possess the ability to adapt quickly to change, professionalism in the work place, and overall enjoyment of challenges on solo and group assignments.

WORK EXPERIENCE

2016 - current Ralph Lauren AC, NJ

Sales Associate

●Meet sales goals by maximizing personal sales consistently.

●Provide optimum level of customer service while fulfilling customer’s requirements and needs.

●Apply POS knowledge to process needed transactions.

●Maintain professional appearance consistent with established dress code.

2011 – 2013 Global TPA – Freedom Healthcare Tampa, FL

Enrollment Specialist

●Researched member records and updated demographic information such as address changes, PCP selection, SNP enrollment, etc.

●Processed voluntary/involuntary disenrollments properly.

●Reconciled plan discrepancies and Flagged Transactions against MARx and ACHA systems in accordance with CMS guidelines.

●Documented member records thoroughly to reflect updates or changes to member information.

2009 – 2010 ShowBoat Hotel & Casino AC, NJ

Total Rewards Coordinator

●Performed tasks in speedy time and provided excellent customer service.

●Assisted management with reports and department updates and promos.

●Quickly adapted to changes in fast paced casino environment.

●Remained knowledgeable of promos on and off property.

2008 –2009 LaJobi Inc. Cranbury, NJ

Customer Service Accounts Rep

●Corresponded with consumers and buyers via email, telephone, mail and fax.

●Organized merchandise orders to accurately provide shipping, tracking and ETA of deliveries of products.

●Displayed understanding of product specifications, origin of manufacturing, recall information and operations of products to properly inform consumers and buyers.

EDUCATION

2002 – 2007 Hampton University - BA of Science in Business MGT (120+ credits)

Fall 2018 – Stockton University Student

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