Customer Service Social Media

Rebecca G. Peabody

**** ****** *** *** ** 505-***-****

Albuquerque, NM 87116 *****.*******@*****.***

EMPLOYMENT OVERVIEW

Program Coordinator Experience

January 13, 2017-Present

Program Coordinator Jackson Wink MMA Academy, Albuquerque, NM

Program coordinagtor for Jackson Wink’s, nonprofit, IncredAble Adaptive MMA, Smart Girl Self Defense and Wink’s Gym. Assist in administrative duties for the programs. Coordinator with clients on special projects, special events, and classes. Manage Coaching schedules for IncredAble Adaptive MMA as well as student schedules. Organize fundraising events for the non-profit. Manage social media for Wink’s Gym and IncredAble Adaptive MMA. Perform other duties assigned.

Banking Industry Experience

June 2012-May 2013

Member Service Representative Navy Federal Credit Union, West Point, NY

Analyzed, researched and resolve problems and discrepancies related to member accounts/loans

Assisted members with submitting consumer loan, overdraft protection and credit card applications.

Counseled current and prospective members about Navy Federal's products and services. Ensured cash and other negotiable instruments are handled properly. Identified opportunities to cross service products and increase product penetration. Performed teller platform duties and was responsible for cash drawer and balancing. Responsible for understanding and complying with federal and other regulations relating to financial products and services. Assisted with Branch Office vault opening, closing and balancing procedures. Worked community outreach days. Performed other duties as assigned

August 2006-April 2008

Electronic Banking Representative Los Alamos National Bank, Los Alamos, NM

Provided in person and over the phone customer service assisting customers with ATM Card issues, funds transfers, ACH’s, on-line banking set-up and troubleshooting, bill pay, credit card applications and disputes. Processed the daily settlements for the Credit Card & Home Equity Department with the responsibility of transferring in excess of $1M per day. Manually entered and posted equity checks to customer accounts. Programmed and setup up Merchant Machines at business customer locations. Filled in at the bookkeeping department during staff shortage to process incoming and returned checks.

Other Relevant Experience

May 2008-July 2008

Front Desk & Spa Concierge Ojo Caliente Mineral Springs & Spa, Ojo Caliente, NM

Provided in-person and over-the-phone customer service to spa clients to scheduled spa and hotel reservations, make arrangements for special requests, and answer questions. Responsible for daily cash drawer and balancing at closing time.

April 2005-August 2006

Undergraduate Student Admin Assistant Los Alamos National Laboratory, Los Alamos, NM

Responsible for a variety of administrative functions in support of the Los Alamos Neutron Science Center (LANSCE) user facility. Responsibilities included daily interaction with high level managers and scientists, in-person and over-the-phone customer service to staff and visitors from around the world, processing multiple processes for domestic and foreign users including guest agreements, training, and technical proposals, issuing and logging radiation and dosimeter badges and assisting with the coordination of conferences and meetings.

EDUCATION

BACHELORS OF SCIENCE- Management University of Phoenix November 2015

EXTRA-CURRICULAR ACTIVITIES

Team Red White and Blue Albuquerque Chapter Co-Captain Albuquerque, NM

Currently the Co-Captain for Team RWB’s Albuquerque Chapter. Responsible for overseeing the overall conduct of the chapter in order to help keep the chapters focus on the values and mission of the organization. Assist in recruitment of new members and new leaders with in our chapter. Assist in veteran and community outreach as well as establishing and growing key relationships with the veteran community as well as the Albuquerque community. Maintain consistent communication and work with our national headquarters. Help manage budget and file monthly reports.

Delta Company 2-8 Infantry Family Readiness Group Leader Fort Carson, CO

Leader of structured a group that provided support along multiple lines of effort for families of married and single soldiers. Coordinated volunteer work to fill all other positions within the FRG: Co-Leader, Secretary, Treasurer, and Points of Contact for each of the company’s four platoons. Organized and oversaw the execution of monthly meetings and activities. Developed and executed fundraising strategies in order to support the group’s activities throughout pre-deployment and deployment of soldiers. Acted as liaison for family members in need of assistance from support organizations across the Army Post. Established and kept ledger for FRG Informal funds and fundraiser money for the FRG.

REFERENCES

Ms. Mary Ciani, Former Supervisor, Navy Federal Credit Union, 914-***-****

Ms. Sarah Sarnowski, Former Supervisor, Navy Federal Credit Union, 862-***-****

Ms. April Scalera, Former Colleague, Navy Federal Credit Union, 845-***-****

Ms. Debbie Guillen, Former Supervisor, Los Alamos National Bank, 505-***-****

Ms. Linda Chavez, Former Supervisor, Los Alamos National Laboratory, 505-***-****

Ms. Karen Maestas, Former Colleague, Los Alamos National Bank, 505-***-****

Note: Some provided references know applicant as Rebecca Gallegos (maiden name)

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