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Customer Service Manager

Lafayette, Louisiana, United States
August 11, 2018

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Cherie Mitchell

Business Analyst with ** years of leadership experience possessing a Bachelor's

degree from McNeese State University in Louisiana. I am experienced in Human Resources, Systems Technology, Finance, Inventory, Secondary Education, and Asset Protection. I am driven to investigate and gather data necessary to identify and remove obstacles hindering successful results for the team while maintaining a thriving work environment.

Being a professional, work-life balance is very important and results in a more productive career. A part of that includes volunteering. As a result of community involvement, I have grown to understand that human services are important and can change the livelihood of entire families. This impact can change and/or improve the mindset of many on how a company is viewed by employees and the community in which the office resides.

Personal info

First name: Cherie

Last name: Mitchell

Address: Lafayette, USA

Phone number: 337-***-****

Email address:

Work experience

Systems & Quality Assurance Operations Manager 06/2015 – 04/2018 Wal-Mart Supplychain

Systems Security: Management and implementation of diverse security processes and controls to safeguard the company's logistics information and assets. Leadership: Created and lead a team of Quality Assurance and IT Managers and Hourly Associates to provide impeccable customer service to the entire 2.1 million square foot building.

Maintained 85% retention.

Problem Solving: Analyzing processes to determine more beneficial tasks and tools to utilize for improvement in service.

Execution on analysis of data collected for process improvements through presentations utilizing Web Ex and Citirix.

Responsible for maintaining the team of 1050 leaders' and associates' systems accounts, VPN's and the access security of all applications. Community relations involvement to create lasting relationships. Created fun and innovative ways to educate and demonstrate the importance of handling

$35 million in inventory.

Designed new tools to gather data for prompt and more adequate analysis of opportunities.

Maintained open and honest relationships with peers and subordinates for a healthy team environment.

Maintenance and development of all Finance reports. Project technical lead for integration of the new warehouse web page and all new implementation of the Simplification procedure roll-outs. Managed all online training courses for each leader. High School Business Teacher 08/2013 – 08/2015

St. Landry Parish School Board

Created a classroom environment with professional behavior and appearance expectations for students so that their would be "real world" awareness . Compiled, administered, and graded examinations.

Employ assessment tools and proactive strategies to improve instruction methods like

Work experience

debate, role play and peer education.

Advising students and acted as lead advisor for FBLA. 25% of the club were able to compete to the state competition

Teacher for various courses of computer science and business principles. Developed great relationships with parents and volunteered as a employment adviser for some by assisting in resume and interview readiness. Taught the importance of public speaking through utilization of tools learned through speech communication courses

Member Service Manager, Area Manager in Operations

& LP Supervisor 02/2001 – 08/2013

Sam's Club & Walmart Supplychain

Created fun innovative ways to promote teamwork, employment retention, increase promotions for sales and customer service.

As a result of mentoring abilities, 5 out of 8 mentees were promoted. Operational productivity increased from 72% to 95% under my leadership. Responsible for safety and security of the building. Knowledge of evacuation routes and areas and procedures in case of emergency. Investigated, documented, and maintained data for legal documents involving employees, inventory, and/or customers for regulatory agencies and company guidelines. Instrumental in the hiring, benefit education and development of employment. Handling employee terminations, grievance and other difficult situations in a sensitive and fair manner while working closely with legal council, supervisors.


Communications 08/1995 – 05/2000

McNeese State University

Public Relations

Visual Arts/Photography

Dean of Pledges for Delta Sigma Theta Sorority Inc.


Microsoft Office Suite

Verbal and Written





Business Analysis

Project Management








Spin class



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