Manager Customer Service

ROSANA SANTOS ESTEVEZ

Address: ***** *** ******** **. # *** Homestead, FL 33033

Phone Number: 786-***-****

Email: ************@*****.***

OBJECTIVES:

• Looking for a position as Secretary, Receptionist, Sales, Cashier or Accounting that allows me to contribute through my knowledge and skills to achieve the goals and objectives of the company, utilizing extensive experience in operating the cash register, accounting and providing exceptional customer services.

EDUCATION:

* Nova and Miami Dade College Kendall, Miami January 2015 – September 2016

•Study accounting courses and QuickBooks

* Miami Dade College (Revest Program) Kendall,Miami

January 2014 – January 2015

• I studied to improve my English

* University of Havana, Cuba Havana, Cuba

September 2007 - July 2013

• Degree in Accounting and Finance

WORK EXPERIENCE:

* Continuum Products. Kendall, Miami

June 2015 - March 2018

. Worked as a Sales Manager and Salesperson.

. Answered the phone.

. Maded tallyng of cash daily.

. Maded the corresponding deposits in the bank.

. Supervised the sales and work of subordinates.

. Sent the orders to the clients.

* Casavana Restaurant. Homestead, Florida

February 2014 - April 2015

• Worked as a cashier

• Worked on taking telephone orders for delivery or customers pick up

• Worked as a waitress.

* Hotel Nacional de Cuba Havana, Cuba September 2007 - September 2013

• Worked as a Night Auditor in the Accounting Department

• Worked as a cashier

• Supported various events and activities that took place in the Hotel while working in the area of Public Relations

• Worked in the Commercial area of the Hotel with very good results in Contracts and Activities

SKILLS

• 6 years experience in accounting, 4 years cashiering, customer service and 3 years manager.

• Knowledge of computer (Word, Excel, Power Point, IHMM, EHOTEL, Peachtree and QuickBooks)

• Typing skills. Quick learner

• Oriented to work with the public

•Well organized, creative, responsible and punctual

• Able to work under pressure

• Ability to easily adapt to changes

• Proficient in assisting accounts personnel with locating and reconciling

• Demonstrated attention to detail and ability to work in a self-directed manner

REFERENCES

• Available upon request

Contact this candidate