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Nursing Assistant Customer Service

United States
August 11, 2018

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Mackenzie Gustafson

Primary: **** highland HWY, Ortonville, Minnesota 56278

Secondary: 220 Spruce Street Apt. 208 Vermillion, South Dakota 57069

C: 320-***-****




Reliable, service-focused nursing professional with excellent patient-care in the area of geriatrics including rehabilitative and end of life care gained through volunteer work and 5 years of experience as a CNA.


Strong understanding of confidentiality under HIPPA

Incredibly companionate, and empathetic to all people

good verbal/written communication and people skills

solid organizational skills

ability to balance work and school in a timely and reasonable manor

passionate about a career in the medical field

excellent ability to adapt to unexpected situations


Certified Nursing Assistant, 08/2015-current

Northridge Nursing Home-Ortonville, MN

Compassionately and empathetically cared for and assisted residents with daily living

Patiently and thoughtful provided rehabilitative care and end of life hospice care by tending to the specific needs of residents

Demonstrated strong work ethic and ability to adapt to different situations while working with different residents

Strongly held to HIPPA standards by withholding information about residents from outside parties

Able to recognize behaviors and work on corrective interventions for such behaviors

Business Owner, 04/2014 to Current

Total Lawn Care - Ortonville, MN

Owning and Operating a Lawn Care business as a co-owner in Ortonville, MN.

Applying fertilizer, weed control, and spray.

Trimming, mowing bagging, and landscaping up to 25 lawns during the summer.

Promoting shop safety by working in a safe manner and up-keeping the equipment.

Managing business accounts, taxes, and invoices.

Providing outstanding customer service.

Intern, 05/2014 to 08/2014

Ortonville Area Health Services – Ortonville, MN

Internship at the Ortonville Area Health Services Hospital in Ortonville, MN.

Assisted in care ranging from nursing to Intensive Care Unit.

Spent an entire week working both day and night shifts and Northridge, a nursing home in Ortonville, MN.

Interviewed patients to obtain medical information, weight and height measurements and vital signs.

Worked under HIPAA.

Assisted doctors with surgeries and non-invasive procedures.

Assisted in blood draws, blood testing, and inserting in NICU.


Bachelor of Science:


University of South Dakota-Vermillion, SD

Attending 3rd and 4th year at the University of South Dakota as a Pre-Medical student

Research position held in Herpetology Laboratory with Anolis

University of Minnesota– Morris, MN

Attended first year at the University of Minnesota, Morris as a Post-Secondary Education Option (PSEO) student during the 2014-2015 school year.

Attained an accumulative GPA of 3.73

High School Diploma:2015

Ortonville High School- Ortonville, MN

Received diploma May of 2015

Attained an accumulative GPA of 3.998


Minnesota Nursing Assistant certification in 2014

PSEO program at the University of Minnesota, Morris.

Chosen for the OAHS medical internship in the summer of 2014.

Member of the Academic Achievers at the University of Minnesota, Morris.

University of Minnesota, Morris Dean’s List (2015,2016)

University of South Dakota Dean’s List (2016, 2017,2018)

Recipient of multiple university scholarships

Speaker at the MN/WI ASD conference in 2016

Chosen for 2018 IdeaFest at USD for ASD mentor program and kidney disease research

150 shadow hours logged in Family Practice Medicine, Outreach Surgery, and Scrub Nursing

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