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Manager Project

Location:
College Park, Maryland, United States
Posted:
August 10, 2018

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Resume:

ELFRIDA E. EYINAGHO

240-***-**** ac6mne@r.postjobfree.com

Demonstrated leadership in various positions held as well as in managing teams and increasing motivation through various skill building initiatives. While driving fiscal results through data analysis.

An organized and team-oriented communicator able to develop quality relationships with both internal and external partners. An expert in creating and eecuting results-focused business plans as well as a certified project management professional (PMP)

CORE STRENGTHS, KNOWLEDGE AREAS AND TOOLS

Project Management

Visio

Data Management

Product Management

Microsoft Project

EDUCATION

Master of Business Administration Project Management – 2016

Strayer University, Takoma Park, MD

Bachelor of Science, Major: International Business – 2011

Brunel University, London, UK

Diploma, Major: Business Management – 2009

London Institute of Business and Technology (LIBT), London, UK

Work Experience

SunTrust Bank May 2017- till date

Client Account Manager

Coordination of client relationship and expectation with bank policies and procedures to deliver exceptional customer experience and satisfaction. As well as driving sales in a fast paced environment to meet company’s goal. While developing skill building materials to drive performance my teammates.

Overseeing employee schedules as needed by the branch

Developing performance reports to help track and manage performance to goal for teammates

Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day

Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save

Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers

Ensure branch operations meet set banking standards as set by FDIC

Capital One Bank March 2015-May 2017

Operations Manager (Assistant Branch Manager)

Coordination of client relationship and expectation with bank policies and procedures to deliver exceptional customer experience and satisfaction while ensuring operational excellence to prevent fraud and loss of assets.

Answer incoming calls and provide support as required by taking inclusive messages that allow manager to respond effectively. Autonomously provide assistance as required.

Arrange meetings by generating and allocating invitations as directed in addition to reserving meeting rooms. Organize for catering, audio/video, and other essential services as needed.

Schedule travel and create expense reports using Capital One systems

Be familiar with all office landscapes such as scanners, fax machines, copy machines, and multi-line phones.

Maintain confidential records and files.

Lagos State Internal Revenue Service, Lagos, Nigeria

Business Systems Analyst May 2011 – Sept 2012

Lagos Internal Revenue Service (LIRS) being the major funding arm of the Government has taken on the challenge of increasing the IGR of the State through the adoption and implementation of various strategies, which have impacted positively on revenue generation and collection of the state.

.Responsibilities

Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools.

Liaised with the Business Analysts and development team of the Federal Inland Revenue Service (FIRS) in Capital territory (Abuja) to create data maps.

Involved in detailing project milestones, data process flow diagrams, and timelines.

Conducted weekly status meeting explaining the progress of the automation testing effort and open issues to be resolved.

Performed administration work, installing builds for all the releases in QC environment.

Reviewed analysis and test plan documentation updates and evaluated the results of the test execution.

British Gas London, United Kingdom Feb 2010-July 2011

Junior Business Process Analyst

Carried out activities required in the gathering and analyzing of internal business requirements through interviews, workflow analysis and facilitated discussions with users.

Identifies and communicates risks and issues impacting business rules, requirements and functional requirements and specifications.

Facilitated the review and sign-off cycle for all documents such as the PID and requirements specification documents.

Planned and coordinates all aspects of technical project from initiation through delivery

Worked closely with application developers and a variety of end users to ensure technical compatibility and ensure that resources (Time, Budget, and other requirements)are properly managed.

AFFILIATIONS

Project Management Institute Southern Maryland (PMI)-Member

Association Of Business Process Management Professionals(ABPMP)-Member



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