Relationships, Content, Communication, Team-building, Organization

Rhonda Maydwell

Des Moines, IA *****

**********@*****.*** •573-***-****

https://www.linkedin.com/in/rhonda-maydwell-author-editor/

Qualifications Profile

Creative and ambitious multi-talented professional with solid office experience working for a large medical practice and as an accomplished staff writer contributing to a reputable online publication.

Expertise in the project management and team leadership. Displays enthusiasm to participate in team projects and committed to helping others.

Skilled in online research, writing, and editing. Highly imaginative offering many novel ideas concurrently displaying impeccable communication skills.

Proven ability of handling multiple responsibilities in tandem and consistently meeting strict deadlines.

Excellent interpersonal skills; foster and fortify partnerships with internal and external customers.

Proficient in multiple computer programs that includes Microsoft office, multiple Mac applications, medical databases, electronic records, and familiarity with Microsoft Publisher.

Professional Experience

GOTQUESTONS.ORG, Colorado Springs, CO

Staff Writer, 9/2016 Present

Research and write accurate responses to question submitted to Christian website by interested readers. Reformat answers to align with an article format for general publication visibility. Collaborate with other writers to address the more difficult questions, which demonstrate a deep cooperation among the writers and editors.

Articles featured on website’s blog, BLOGOS.org.

Each editor is measured using a scale performance measurement (1-5) based on writing abilities and quality of the answers. Outperformed job expectations, maintain a score of 4.5.

Executive Assistant, 6/2017 – Present

Manages all facets of a busy administrative office of a large medical practice affiliated with a large hospital system. Responsible for extreme organization of office and schedules for CAO, CEO and other Directors. Facilitates the information exchange process between the CAO and physicians. Communicates with a multitude of healthcare and business professionals. Written communication to include RFPs, organizational documentation, policies, emails, and developed a staff recognition program.

Written communication excellence recognized by CAO and other leadership led to multiple special projects and assignments.

Editing, proofreading, and ghost writing for multiple executive staff members and physicians.

Team player who genuinely loves the team. Immediately plugged into the organization’s community goals and volunteer opportunities.

CLINCIAL MANAGEMENT, COLUMBIA ORTHOPAEDIC GROUP, Columbia, MO

Front Desk Manager, June/2008 May/2017

Manages all facets of the front office and supervises a staff of 10 employees. Facilitator for the new hire orientation and training program for a practice of 29 physicians and 200 support staff. Acts as the practice’s civil rights coordinator to formulate, implement and oversee federally mandated Limited English Proficiency Plan. The plan ensures patients with limited English speaking abilities receive equitable care and treatment. Meticulously creates bibliographies, edits, and compiles multiple medical publications for professional medical journals.

Fast learner and driven to action, developed vital tools to streamline the process that establishes new physicians into the practice and local medical community. Created all materials and policies.

Took on significant accountability and proactively identified major changes to ACA insurance plans that would drastically change patient’s plans. Communicated those changes to Upper Management, physicians, staff, and patients that resulted in 10K of savings for both the practice and patients.

Acknowledged for recognizing a process improvement opportunity, created and instituted a much-needed training and orientation program for new employees. Received positive accolades from manager and CEO for having the insight and drive to improve the company’s internal processes.

Educational Background

Bachelor of Arts in English and Religious Studies, 2016

SUMMA CUM LAUDE

UNIVERSITY OF MISSOURI – Columbia, MO

Victory University-Memphis, TN

Senior Airman-Medical Services Journeyman

Veteran of Operation Desert Shield/Storm

United States Air Force

Publications

Malone, D., Maydwell, R., et al (2016); 7 Women 7 Words; CreateSpace; Memphis, TN

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