Customer Service Technician
Resume:
Clarissa L. Krohn
Acworth, GA 30102
********@*****.***
EDUCATION: Bachelor of Science in Psychology
Kennesaw State University, May 2012
Associate of Arts in Psychology
Dalton State University, December 2009
SKILLS: Computer
-Microsoft Word, Power Point, Excel, Outlook
-SPSS (Statistics Software)
-Windows OS
-Microsoft Access
-75 WPM
-Inventory systems: ERP and IQMS
Research/Writing
- Understand Peer Review research
- Review others’ research work
- Propose original hypotheses
- Develop research designs
- Conduct observational research
- Write unique research proposal
- Interpret qualitative and quantitative information into statistical data
-Versed in APA and MLA writing styles
-Data Entry into Spreadsheets
Communication
-Presented research report and findings to a group of peers
-Argued in favor of/against thesis
-Instruct others about a topic or how to perform a task
-Understand how to relate most effectively to others
Knowledge
-Research ethics
-Allergens and contamination
-Safe Quality Food
-Hazard Analyze Critical Control Points (HACCP)
-Good Manufacturing Practices (GMPs)
-OSHA hazards and safety levels
-Coliform, APT bacteria, and mold
-Quat Sanitizer test
-Understand and use the Scientific Method
-Adapt at problem solving and task implementation
Work Skills
-Ability to multitask and prioritize
-Attention to detail
-Critical thinking skills
EXPERIENCE:
Verizon Wireless (Call Center)
Customer Service Representative October 1, 2017- Current
Operates ACSS system
30-70 calls daily
Review customer account and seek to solve customer concerns/issues
Manage accounts
Process orders/shipments
Process payments
(Contract Employment)
CCH Wolters Kluwer
Forms Compliance Analysts June 14, 2017- September 1, 2017
Update State and Government tax software forms
Ensure current & yearly client standards and specification
Proficient in ATX & Monarch software
Cadillac Products Packing, Dallas GA
Quality Lab Technician March 13, 2017-May 31, 2017
Inspect and test finished products
ensure bonds, heat seals, weights, web width, etc are in spec
ensure product meets customer requirements
ensure good documentation practices
Wuxi App Tec, Marietta GA
Staging and Receiving Tech Oct 3-December 2016
Receive samples
Log sample into system
Create paper work and charting documentation
Deliver sample to appropriate lab for testing
CSM Bakery, Tucker GA
Quality Technician April 2016
Uphold and enforce GMPs as regulated by the FDA, USDA
Ensure that Safe Quality Food standards are met
Monitor hazards and safety levels
Collect and chart testing data
Controls and investigates potentially contaminated products
Ensure finished product has correct parameters
Inspect processing equipment
Consolidated Container
R and D Technician January 2016
Heat testing containers
Leak test
Shatter testing
Thickness testing
Bond/layer testing
(Manufacturing)
Adco Plastics, Marietta GA
Quality Lead Technician 05/18/15-12/15/15
Develops and implements strategies, policies, procedures, etc.
Ensures regulations and procedures meet ISO standards
Ensure finished product has correct parameters/meets customer standards
Develop documentation for Standard Operating Procedures
Create and enforce procedural documentation
Write nonconformance and corrective action reports-follow through with
Investigate nonconforming issues, and ensure corrective action implementation
Regularly confers with superiors and colleagues upon improving procedures & regulations
Instructs/train others on procedures and implementation
Create Excel spread sheet reports
Collect and chart testing data
Locates Inventory and Information from IQMS
Seek to solve customer issues with product
Talenti Gelato, Marietta GA
Quality Assurance Lab Technician 08/26/13-05/15/15
Microbiology Plating
State Certified in the testing of raw milk for antibiotics
ATP(adenosine triphosphate) and listeria swabbing
Uphold and enforce GMPs as regulated by the FDA, USDA
Ensure that Safe Quality Food standards are met
Block and locate inventory through the use of an AX system
Monitor hazards and safety levels
Create Excel spread sheet reports
Collect and chart testing data
Controls and investigates potentially contaminated products while seeking a resolution
Rejects or accepts incoming and existing inventory/product based on quality and quantity
Control and prevent allergen contamination
Ensure finished product has correct parameters such as; solids, fats, acidity, inclusions, color consistency, temperature, etc.
Inspect processing equipment
Approve the acceptance of raw material
Develop documentation for Standard Operating Procedures
Oversee that correct documentation is insured
Manage and instructs other upon proper sanitation through CIP and COP procedures
Monitor hazards and safety levels
Serves on safety committee
Regularly confers with superiors and colleagues upon improving procedures and regulations
Instructs others upon new procedures and their implementation
Contact this candidate