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Customer Service Technician

Location:
Acworth, Georgia, United States
Posted:
August 10, 2018

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Resume:

Clarissa L. Krohn

**** **** **** **

Acworth, GA 30102

404-***-****

ac6mmd@r.postjobfree.com

EDUCATION: Bachelor of Science in Psychology

Kennesaw State University, May 2012

Associate of Arts in Psychology

Dalton State University, December 2009

SKILLS: Computer

-Microsoft Word, Power Point, Excel, Outlook

-SPSS (Statistics Software)

-Windows OS

-Microsoft Access

-75 WPM

-Inventory systems: ERP and IQMS

Research/Writing

- Understand Peer Review research

- Review others’ research work

- Propose original hypotheses

- Develop research designs

- Conduct observational research

- Write unique research proposal

- Interpret qualitative and quantitative information into statistical data

-Versed in APA and MLA writing styles

-Data Entry into Spreadsheets

Communication

-Presented research report and findings to a group of peers

-Argued in favor of/against thesis

-Instruct others about a topic or how to perform a task

-Understand how to relate most effectively to others

Knowledge

-Research ethics

-Allergens and contamination

-Safe Quality Food

-Hazard Analyze Critical Control Points (HACCP)

-Good Manufacturing Practices (GMPs)

-OSHA hazards and safety levels

-Coliform, APT bacteria, and mold

-Quat Sanitizer test

-Understand and use the Scientific Method

-Adapt at problem solving and task implementation

Work Skills

-Ability to multitask and prioritize

-Attention to detail

-Critical thinking skills

EXPERIENCE:

Verizon Wireless (Call Center)

Customer Service Representative October 1, 2017- Current

Operates ACSS system

30-70 calls daily

Review customer account and seek to solve customer concerns/issues

Manage accounts

Process orders/shipments

Process payments

(Contract Employment)

CCH Wolters Kluwer

Forms Compliance Analysts June 14, 2017- September 1, 2017

Update State and Government tax software forms

Ensure current & yearly client standards and specification

Proficient in ATX & Monarch software

Cadillac Products Packing, Dallas GA

Quality Lab Technician March 13, 2017-May 31, 2017

Inspect and test finished products

ensure bonds, heat seals, weights, web width, etc are in spec

ensure product meets customer requirements

ensure good documentation practices

Wuxi App Tec, Marietta GA

Staging and Receiving Tech Oct 3-December 2016

Receive samples

Log sample into system

Create paper work and charting documentation

Deliver sample to appropriate lab for testing

CSM Bakery, Tucker GA

Quality Technician April 2016

Uphold and enforce GMPs as regulated by the FDA, USDA

Ensure that Safe Quality Food standards are met

Monitor hazards and safety levels

Collect and chart testing data

Controls and investigates potentially contaminated products

Ensure finished product has correct parameters

Inspect processing equipment

Consolidated Container

R and D Technician January 2016

Heat testing containers

Leak test

Shatter testing

Thickness testing

Bond/layer testing

(Manufacturing)

Adco Plastics, Marietta GA

Quality Lead Technician 05/18/15-12/15/15

Develops and implements strategies, policies, procedures, etc.

Ensures regulations and procedures meet ISO standards

Ensure finished product has correct parameters/meets customer standards

Develop documentation for Standard Operating Procedures

Create and enforce procedural documentation

Write nonconformance and corrective action reports-follow through with

Investigate nonconforming issues, and ensure corrective action implementation

Regularly confers with superiors and colleagues upon improving procedures & regulations

Instructs/train others on procedures and implementation

Create Excel spread sheet reports

Collect and chart testing data

Locates Inventory and Information from IQMS

Seek to solve customer issues with product

Talenti Gelato, Marietta GA

Quality Assurance Lab Technician 08/26/13-05/15/15

Microbiology Plating

State Certified in the testing of raw milk for antibiotics

ATP(adenosine triphosphate) and listeria swabbing

Uphold and enforce GMPs as regulated by the FDA, USDA

Ensure that Safe Quality Food standards are met

Block and locate inventory through the use of an AX system

Monitor hazards and safety levels

Create Excel spread sheet reports

Collect and chart testing data

Controls and investigates potentially contaminated products while seeking a resolution

Rejects or accepts incoming and existing inventory/product based on quality and quantity

Control and prevent allergen contamination

Ensure finished product has correct parameters such as; solids, fats, acidity, inclusions, color consistency, temperature, etc.

Inspect processing equipment

Approve the acceptance of raw material

Develop documentation for Standard Operating Procedures

Oversee that correct documentation is insured

Manage and instructs other upon proper sanitation through CIP and COP procedures

Monitor hazards and safety levels

Serves on safety committee

Regularly confers with superiors and colleagues upon improving procedures and regulations

Instructs others upon new procedures and their implementation



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