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Accounting Customer Service

Nashville, Tennessee, United States
August 10, 2018

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Heidi L. Dennison

**** ******* ********

Brentwood, Tennessee 37027

615-***-**** Cell


I am interested in obtaining a position with your company. I am confident that, with my in-depth background in Accounting and Financial Management, I can significantly contribute to your team of professionals. I have enclosed a personal resume so you may review my credentials.

My areas of expertise and qualifications include the following:

• Proven track record of career accomplishments which includes more than 14 years of experience at UHG –OPTUM, EQUICOR, CIGNA Corporations, and LKQ Keystone Automotive Industries.

• Thorough background in accounting, business development, business management, customer service, employee training and development, and financial/business analysis.

• Excellent background in analysis of financial data including profitability, budgeting, expense reporting, and business forecasting.

• Proven ability to supervise and manage staff in Finance, Accounting, and Case Administration.

• Maintain a clear vision of what a company is trying to accomplish in the market and how to become and remain a competitive leader in the industry.

• Proactive leader with effective team-building skills. Empower associates to think and work independently, and in a team environment, which increases employee efficiency and productivity.

• Proven ability to define issues, recommend solutions, and implement cost-effective, as well as profitable changes.

• Effective analytical and management skills with an extensive background in establishing and maintaining positive working relationships among organizations, co-workers and support staff.

• Work-style exhibits maturity, sensitivity, courage, determination, dependability, self-confidence, assertiveness, and leadership. Excellent work ethic and willingness to commit to overtime as needed.

I sincerely believe that, with my experience and career goals, I would be an asset to your organization. You will note a lapse in employment during the 1990’ and early 2000’s, during which I raised my now adult children. I volunteered in many areas during that time. Please know that I have a strong background prior to and after this period, and am a dedication and driven employee. I would like to request a personal interview at your earliest convenience, so we can discuss ways that I can significantly contribute to your company’s goals. Please feel free to contact me at my telephone number, if you have any additional questions.

Thank you in advance for your time and consideration. I look forward to speaking with you soon.


Heidi Dennison

Professional Resume Attached or Enclosed

Salary & Benefits Package Are Negotiable

References Are Available Upon Request

Heidi L. Dennison

6529 Banbury Crossing, Brentwood, Tennessee 37027, 615-***-****


Professional Objective & Career Profile

Multi-talented, diversified business professional is seeking a position in Accounting or Finance that will fully utilize experience as a CPA in Financial Analysis and Accounting Supervisory roles at OPTUM (UHG,) EQUICOR/CIGNA, and LKQ Keystone Automotive. Possess excellent customer service, financial analysis, and management experience with a thorough understanding of the different financial reporting requirements and programs designed to meet corporations’ specific needs Exemplary interpersonal, promotions, and public relations skills with ability to assist and represent management, executives and organizations at all levels. Extensive background in problem-resolution and data generation/analysis. Strong leader, motivator, and manager of others with ability to train, develop, and guide associates to achieve their maximum potential. Customer-focused, and friendly, responsible, mature and professional. Well organized, efficient and alert, as well as patient and understanding.

Desire a position in Finance or Accounting that will provide a challenging opportunity to significantly contribute to a company’s efficiency, organization, growth, and profitability.

Professional Experience in Accounting and Financial Analysis

Accounting Supervisor

OPTUM, a United Health Group Co., Franklin Tennessee – January 2013 to Present

Accounting Supervisor: Promoted just over a year of hire. Prepare Goals and Annual Reviews for both clerical and professional staff. Assess, evaluate, and develop successful plans to meet goals for employees on Corrective Action Plans. Successfully work with peers and other managers to ensure all month end entries are completed and financial estimates and forecasts are timely provided. Prepare Balance Sheet Analysis and Variance Analysis. System Owner of Great Plains General Ledger Software. Currently, playing a major role in General Ledger and AP conversion to PeopleSoft (Oracle Software,) along with Data Server Migration from TN to MN. Work closely with Finance team to prepare estimates and upload A/R and Revenue to UHG Corporate Systems. Provide training and support to Accounting staff as needed. Review vast array of account reconciliations using Blackline Software. Prepare advanced account analysis for management evaluation. Review/Prepare month-end and intersegment journal entries as assigned Prepare monthly/quarterly/annual revenue statements and taxable income statements for Corporate. Review, prepare and/or submit audit request as needed.

Senior Accountant: Hired at Optum on Jan. 28, 2013. Promoted to Supervisor in March 2014. Prepared all monthly and intersegment journal entries as assigned. Worked closely with Finance team to prepare estimates and upload revenue to Onyx monthly. Prepared Ad Hoc reports as needed for Audits/Management. Analyzed and prepared financial statements for management review. Served as a mentor to staff and associate accountants. Provided training to all new hires. Prepared taxable revenue reports for managements as assigned.

Accounting Analyst

LKQ-Keystone Automotive Industries, Nashville, Tennessee - Sept. 2010 to Nov 2012

• Accounting Analyst: Promoted within a year and a half of hire. Maintained accounting records for Corporate and Central U.S. locations, as well as, Taiwan. Successfully assisted in the transition and establishment of the Taiwan ledger and was instrumental in converting ledger to accrual basis. Extensive experience with Taiwan and Canadian foreign currency translations. Accounted for monthly Taiwanese operations, including bank reconciliations, confidential salary transactions, and VAT entries. Provided required documentation support for Sarbanes-Oxley compliance. Prepared account reconciliations, including insurance, inventory, and royalties. Participated in the development of annual operating budgets. Prepared monthly accruals and provided variance explanations based on extensive financial analysis. Solely responsible for implementing and maintaining the distribution of monthly financials. Responsible for integral, global journal entries such as fuel accruals, amortization of prepaid expenses, and royalty accruals and allocations. Inventory experience handling submissions of all Aftermarket Supply Sheets and recording monthly changes in paint, wrap, and welding supplies. Prepared monthly allocations of Telecom and P Card expenses, providing direct coding support to Accounts Payable and field operations. Active member of the Cognos Accounting Team. In-depth knowledge and experience with Cognos, Microsoft Excel, Microsoft Word, IBM’s Business Viewpoint, Prelude, Comdata Fuel Software, and P Card Banking Software. Worked closely with I.T. to write new uploading method for journal entries, which will significantly shorten close.

• Lead Accounting Coordinator: Returning to the workforce after raising children, began as the Lead Accounting Coordinator and was later promoted after successfully coordinating the team’s monthly closings and maintaining the corporate structure. Ensured over 1,300 monthly journal entries were uploaded and input correctly, trained new accountants on journal entry preparation, maintained journal entry forms including chart of accounts, locations and departments. Maintained massive corporate structure, carefully focusing on numerous acquisitions and restructurings. Responsible to corporate communication of the Monthly Aftermarket Meeting Minutes and daily foreign currency translation.

Supervisor of Financial Analysis and Case Administration

CIGNA/EQUICOR, Nashville, Tennessee - 1986 to 1993

• Management: Managed a staff of 5+ case administration professionals. Provided leadership, instruction and individual support to each team member. Reviewed staff members’ case work, overall progress, and provided annual reviews. Acted as a liaison between case administrators and underwriters, providing analysis and personnel support for both. Worked closely with other Case Administration Supervisors both locally and nationwide. Effectively responded to requests, inquiries, and suggestions from other corporate areas, and planned contingencies to creatively resolve issues.

• Financial Analysis: Gathered, analyzed and integrated regional budget data into corporate budget. Worked closely with senior management to prepare annual and monthly budgets, forecast estimates, and monthly expense analyses. Analyzed and assisted in the preparation of monthly executive financial reports, handling the most complicated regions and expense areas. Prepared monthly and annual budget for the Chief Financial Officer’s hierarchy, closely guarding salary and other confidential data. Built financial models, ad-hoc reports, and various spreadsheets for numerous departments within national organization. Developed and maintained a close working environment with corporate accounting department and staff, ensuring proper maintenance of financial reporting systems and general journal entries.

• Accounting: Responsible for general journal entries including fixed assets, monthly accruals and accounts payable entries. Worked closely with Accounts Payable and Financial Analysis to insure reporting accuracy and integrity. Provided direct support to field operations, aiding in accurate and timely financials. Responsible for monthly financial closing, insuring accurate reporting in a timely manner. An integral team member during financial systems conversions and mainframe development.

• Computer Technology: Worked closely with Technology personnel to insure proper financial data was collected and reported. Developed strong relationship with systems consultants and served as an integral team member during several financial systems conversions. Explained use of computer equipment and software to others corporate-wide, providing expert systems’ support. Built budget and forecast models for use internally and nationwide.


Certified Public Accountant, (Inactive Status) – Passed 1989(Inactive Status)

Graduate BBA, BELMONT UNIVERSITY, Nashville, Tennessee

High School Graduate, BRENTWOOD ACADEMY, Brentwood, Tennessee

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