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NOC position

Location:
Midlothian, Virginia, United States
Posted:
August 10, 2018

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Resume:

Darryl LeVere

***** ********** *****, **** ******, VA, 22485

ac6mm3@r.postjobfree.com

Cell: 540-***-****

OBJECTIVE

Desiring a position in the telecommunications industry in a network operations capacity. Ideally, position will allow for professional growth and advancement.

EXPERIENCE

Insight Global – 12/2018-Present NOC Technician

Responsible for the day-to-day operation of the NOC, completion of NOC functions, such as the active and passive monitoring of ITS infrastructure, troubleshooting and triage of presented issues, as well as the proper escalation of incidents to ensure resolution. The NOCTECH is the first line of defense against device/network outages, and works to ensure that any experienced outage is handled as effectively and efficiently as possible. It is expected that the NOCTECH will become proficient with the tools provided, as well as evaluate and recommend tools, software, and utilities to improve the efficiency of operations. They will provide operational support and oversight of ITS devices, fiber networks and related systems. They will triage issues and outages, in concert with the NOC Specialists or NOC Manager, create work orders, track progress and run various reports.

Motorola 08/2009-11/2018 NOC Technician

Monitoring of customer networks including alarm handling, case management, customer notifications, and escalations including:

- Quickly respond to alarms, including, validation, case management, and adherence to all support processes.

- Effectively manage events using tools including, HP Openview, Netcool and Clarify

- Notify customers and key work partners and respond to their phone inquiries

- Being able to understand and follow detailed Customer Handling Procedures (CHP)

- Exercise multi-tasking by managing multiple events over an extended timeframe

- Tactfully / courteously interface with customers and work partners building strong

business relationships

Sprint Nextel -- 11/1999-05/2009 Network Control Technician II

Monitor Sprint-Nextel's NORTEL, MOTOROLA, LUCENT AND IDEN Network via Netcool real-time alarm monitoring software.

Responsibilities include troubleshooting Telco T1 circuit related outages affecting single and multiple subscribers, as well as managing multiple projects involved in the analysis and engineering for network systems, new data services and devices.

Able to identify network outages and Telco circuit outages.

Assisting with NTAC, ASA (Access Assurance Service), Enterprise Care, Assist MSOs (Mobile Switching Office), Field Engineers, Service Providers, NTS, Vendors and other Sprint-Nextel support organizations and in the resolution of customer related Telco circuit issues/ customer service effecting faults/outages.

Work with Field Engineers onsite to isolate and repair Sprint- Nextel’s integrated site controllers (ISC), and base radios (BR) and CSU.

Open, log/Update, and close network trouble tickets using Clarify and Trams ticketing system.

Escalate troubles ever hour with LEC's (Local Exchange Carriers) and IXC’s (Inter Exchange Carriers) to ensure minimal downtime of circuits.

Develop process and procedures using analytical skills. Required to communicate effectively to address the needs of all levels of internal and external customers at a professional level where as all parties understand information presented.

XM SATELLITE RADIO - 01/2002-04/2003 Network Control Technician

Operations of a satellite earth station including the Uplink Delivery.

System (UDS), the Uplink Management System (UMS) and the Uplink Authorization System (UAS).

Operations of he National Repeater Control Center and interface with the maintenance contractors on operational issues relating to repeater setup, configuration and troubleshooting.

Responsible for the Backup Satellite Control Center including weekly handovers for command and control path verifications as well as a constant monitoring of satellite telemetry.

Operations of a satellite earth station including the Uplink Delivery System(UDS), the Uplink Management System (UMS) and the Uplink Authorization System (UAS).

Operations of the National Repeater Control Center and interface with the maintenance contractors on operational issues relating to repeater setup, configuration and troubleshooting.

Responsible for the Backup Satellite Control Center including weekly handovers for command and control path verifications as well as a constant monitoring of satellite telemetry.

Perform system backups for the Encryption Management System via Unix workstations. Monitor and control of two extremely critical Time Division Multiplexed data paths to include the entire RF uplink system for payload delivery.

Troubleshoot network problems such as data dropouts, timing issues and improper routing.

Interface with XM Systems Engineering and Telesat Canada for anomaly resolution. Issue trouble tickets using the Remedy trouble management system.

Perform system backups for the Encryption Management System via Unix workstations. Monitor and control of two extremely critical Time Division Multiplexed data paths to include the entire RF uplink system for payload delivery.

Troubleshoot network problems such as data dropouts, timing issues and improper routing.

Interface with XM Systems Engineering and Telesat Canada for anomaly resolution.

Issued trouble tickets using the Remedy trouble management system.

TECHNOLOGY CONTROL SERVICES - 04/99-11/99 Network Operations Center Technician - Fort Lauderdale, FL

Responsible for monitoring and maintaining the commercial and IS support networks for TCS.

Respond to alarms and customer issues, troubleshoot and resolve problems.

Performed complex customer installations and routing.

Preventive maintenance tasks in hubs and/or switch sites.

Performed testing and configuration of DS-O's, DS-1's, DS-3's, and Sonet networks.

SPRINT - 02/99-04/99 Network Operations Specialist (Contract)-Reston, VA.

Responsible for fault isolation and following through with numerous fix agencies.

Generate and resolve trouble tickets in a network control center.

environment for various network outages utilizing TRS. Proactively monitor and troubleshoot

X.25, Frame Relay, DS1s, DS3s, TP4s, TP8s, Cisco routers and ATM FORE switches using

TDT2, Strataview Plus and various other diagnostic software tools.

Monitor network health monitors to localize fault isolation. Employ ProComm Plus to investigate all interfaces and configurations of Cisco routers. Employ Strataview Plus for the monitoring of T-1 circuits.

Operate Ciscoworks and Cabletron to troubleshoot Cisco routers.

TRANSACTION NETWORK SERVICES - 08/98-04/99 Network Operations Center Technician-

Reston, VA

Monitored and maintained the TNS (Point of Sale) network, by troubleshooting DSO/DS1 failures, credit/debit machines, and host processors.

Monitoring stations include Netrix NMS, hypercom MegaNAC NMS, Web NMS, HP OpenView, Apollo, XCUS and XGROWTH workstations.

Used TNS's proprietary Unix-based network Management System and Accounting Collection Engines to monitor data transactions in real-time. Monitored and maintained the TNS equipment on the network; ACD(Automatic Call Distributor), MNAC (Mega-Network Access Controller), NIP(Network Interface Processor), Routers, Excel Switches (all SCO Unix-based platforms), and the X.25 packet switched backbone network.

Created trouble tickets reported by customers and called out FGB/FGD problems to Bell vendors.

SKYTEL - 06/92-10/98 Network Operations Center Technician-Washington, DC

Maintained Decnet, TCP/IP WAN and associated bridges, routers, T1s and multiplexors.

Performed system backups on DEC VAX/UNIX computers. Monitored.

UMCC (Universal Messaging Control Computer system error logs, communication port activity and network activity.

Responsible for calls to service contractors as needed to keep system on-line.

Provide status information to customer service department and personnel requiring such information.

Monitor line connectivity and performance of Satellite downlink receivers, and refresh satellite queues or bad processes as required to prevent loss of pager traffic.

Responsible for operating, monitoring, testing, and maintaining the integrity and reliability of Skytel's centralized and remote Open VMS network.

Troubleshoot network problems including resolution of trouble tickets, modems, CSUs, DSUs, leased lines, and inbound 800 services maintained by MCI and AT&T.

Provided continual enhancement of system through integration of new technology and equipment.

MARTIN MARIETTA - 02/89-6/92 Telecommunications Specialist-Fairfax,VA

Maintained TimePlex multi-node LAN/WAN data and voice equipment, such as CSUs,modems, multiplexors, and cryptographic equipment.

Installed new circuit requirements. Coordinated tests with carrier vendors and remote communications centers.

CENTRAL INTELLIGENCE AGENCY -02/85- 02/89 McLean,VA

Deputy Watch Officer

Performed and directed circuit problem resolutions, implemented alternate routing and contingency measures.

Tracked outstanding problems and took appropriate actions to resolve.

Assisted Watch Officer in managing operational activities of Network Control Center. Ensured that proper procedures were established and followed in order to maintain or restore full operational readiness of the network.

Implemented appropriate actions as directed by the Network Control Center manager.

Uniformed Protective Security Officer

Controlled access and egress of facilities by visually inspecting badges.

Issued and retrieved temporary badges. Conducted searches of personal property for prohibited items.

Issued property control receipts. Monitored flow of magnetic media and property arriving and departing the building.

UNITED STATES ARMY RESERVE - 02/83-01/84 Honorable Discharge

EDUCATION

Control Data Institute - Fall 1981 - Spring 1982 -- Certificates awarded

COMPUTER SKILLS and TRAINING

Operating Systems: Windows XP, NT, ME, 2000, 98, 95, UNIX.

Hardware: Breakout Box, Phoenix and Firebert (Bit Error Rate Tester), Fiber Optic Fusion Splicer,

Oscilloscope, Alpha 8400, Terminal Servers, Xyplex 6601 Ethernet switch, FDDI exchange multiplexor, DB Power Meter, Harris 20-20 PBX system.

Applications: Microsoft Office 2007 (Word, Excel, PowerPoint, Access), WordPerfect.

Software: Clarify, React, Net Analyst, NTM, TRAMS, Outlook, Outlook Express,

Internet Explorer, Netscape Communicator.

Telecommunications: CDMA LUCENT 5ESS, NORTEL BSM, MOTOROLA OMCR, IDEN BSC, Circuits (DS0, DS1 DS3, Virtual T1s), DACS (Alcatel 1630 - 1631, Tellabs 5500), NETWORK (OC3 – OC12).



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