Customer Service Medical

Donna Caldwell

**** * ******** ** ********, ID 83646

208-***-**** ***********@*****.***

Introduction and Qualifications:

Hello,

My Name is Donna Caldwell.

I have many years experience in customer relations, Management, and the medical

field. I have six years experience in promoting, advertising, and running my own

business. I am a very enthusiastic person with a lot of drive. I love people, I love

business, and I love life. I am very independent and focused. I am very confident in my

experience and abilities. I enjoyed many years in the medical field working in medical

records, coding, billing, and administration. I pride myself on the knowledge I have

gained over the years, and am always anxious to learn the new. I am not over confident, I

will need training, but I am a quick study. It doesn't take me long. I feel I have a lot to

offer in the experience I have obtained. I have the ability to absorb new software quickly.

I am very good with computers, Microsoft office, Quick Books, etc. My typing is 80

wpm I also have 35 years experience in Customer Service.

Thank you for your time

have a great day

Donna

Employment

1997 – 2007

Mercy Medical Center

Nampa, Idaho

Customer Service rep, Administrative Assistant,

Medical records.

Duties include but not limited to:

*Assisted in patient billing

*Assistant to Director of office and administrative duties

*Assisted in training new hires

*Wrote training manuals and policy and procedures

*Assisted patients with billing and insurance questions

*took inbound calls for five hospitals.

* created census reports, maintained office coordination

* Medical records, billing, coding, charts

2007-2008

Catholic Health Initiatives (this company bought out Mercy Medical Center)

Nampa, Idaho

front office patient relations

Duties include but not limited to:

*Scheduled Patient visits

*took inbound calls for office

*collected insurance and patient information

*Medical records clerk

*Medical billing, and coding

*put together patient charts and maintained patient information

2005-2011

Supreme Clean Janitorial Service

Meridian, ID

*Owner/President

Duties include but not limited to:

*handled all administrative duties

*quality control checks of all properties

*all customer billing

*Wrote and maintained all policy and procedures

*handled all interviewing, hiring, and maintaining five crews

*held monthly customer satisfaction meetings and weekly employee meetings

2012-2014

St. Lukes Family Health Patient Accounts

Meridian, ID

Duties include but not limited to:

*Collect, Verify, and review Patient Insurance

*maintain Patient Account information

*Assist all co-workers in all areas of office to ensure patient satisfaction.

*Take inbound calls re: Scheduling, Patient Accounting, General Questions

*provide financial counseling for Patients.

* Training new employee’s

* Assist Co-workers and Management with computer software and windows,

resolving Issues and teaching them how to work the programs.

0215-current - I am not currently working, by choice. I have been working on a novel.

I have recently started a very small Photography business. I am looking for part time

work I can do from home. I am available to work any shift that is needed.

From 1984 to 1988 I worked for First Intersate Bancard. They are no longer in business.

I started in authorizations and worked my way up to lead supervisor over the lost/stolen

department by the age of 18.

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