Manager Data
Resume:
Patrick R. Leigh
*** ***** ***, **** *****, CT **516
*******.*****@*****.***
TARGET SUMMARY
Patrick (U.S. Citizen) Patrick has over 10 years in the banking industry, acting as a Fraud Analyst who was responsible for analyzing, monitoring, and researching credit card, debit card accounts in order to detect and stop fraudulent activity; using SAS, SQL, Falcon, VRM, and other data mining applications for analytic information to solve complex business initiatives; used Falcon inside the TSYS platform for credit card transactions both consumer and commercial accounts; and used Visa Risk Manager (Debit Cards) throughout his career at Citizens building logic and alert retrievals to create rules based fraud management reports. He also served as business systems and operational analysts and a sr. developer. Patrick is currently a Controller who is responsible for working as the head of the finance department for Launch Trampoline Parks. He serves the board as the Finance Chairman and is responsible for West Haven’s 90 million Dollar BOE Budget. Patrick also served his community in an elected post on the Town Committee as Treasurer. Patrick has excellent communication skills and is available with two weeks notice.
Skills:
Excel, PowerPoint, Word, Outlook, Visio, SharePoint, SQL, SAS
Fiscally Responsible
Compliance and Risk Orientated
Lean and Lean Six Sigma understanding (DAMIC) – Green Belt
Leadership Qualities
Team Player
Superb Investigative and Analytical Skills
Excellent understanding of budgeting and adherence to forecasting
Exceptional written and verbal skills
FIS, FALCON, FICO
Professional Experience:
Launch Trampoline Parks, Warwick, RI December 2017 - Present
Controller
Responsibilities:
•Designed complex Dashboards that highlighted gaps and tracked business requirements
•Guiding financial decisions by establishing, monitoring, and enforcing policies and procedures
•Protecting assets by establishing, monitoring, and enforcing internal controls
•Monitoring and confirming financial condition by conducting audits; providing information to external auditors
•Preparing budgets by establishing schedules; collecting, analyzing, and consolidating financial data; recommending plans to improve financial performance across all Launch businesses and functions
•Achieving budget objectives by scheduling expenditures, analyzing variances, and initiating corrective actions
•Providing status of financial condition by collecting, interpreting, and reporting financial data
•Preparing special reports by collecting, analyzing, and summarizing information and trends
•Overseeing compliance with federal, state and local legal requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; filing financial reports; advising management on needed actions
•Understanding and interpreting Launch Trampoline Park Operations Manual; owns periodic updating and broad controls / compliance
•Protecting operations by keeping financial information and plans confidential
Board of Education, City of West Haven, CT Term January 2016 – December 2019
Finance Chairman – West Haven’s BOE Budget $90 Million (17-18)
Budget: Salaries, Benefits, Special Education Funding, Transportation, Infrastructure, Operation, and Supplies
West Haven’s Finance Chairman responsible for creating a balanced BOE budget
Utilizes Banking business strategies to develop, identify, analyze, and create a sound budget
Analyzes budget to Optimize and Identify opportunities to ensure funding is responsible and reflects the well being of the Taxpayers, Teachers, and Children of the community.
Relationships: Taxpayer, Teacher Union, City and School Administration (Local and State), Legal, City/State Administration
Responsibilities:
Develop and Deliver a sound budget
Use adhoc tools to create ledgers, reports, and analytics for showcasing results
Identify threats and risks to minimize negative losses early
Design creative incentives to influence monetary changes (Teacher retirements)
Utilize identified opportunities to fill shortfalls
Lead discussions to drive results and influence others
United Bank, Glastonbury, CT July, 2017 – December 2017
Senior Developer for Enterprise Solutions - Small Business Loan Origination Systems
Loans: Small Business, No / Low / High Touch Loans, Commercial Loans, Auto loans
Work as United Bank’s enterprise administrator for it’s small business loan origination system.
Developing business strategies to fulfill rule engine requirements
Vendor Relationships: NewGen (LOS)
Project Management:
Daily interactions with EVP Head of Retail, and EVP Head of Commercial, and directs to drive business requirements.
Developing Scope documentation to incorporate into Project Plan
Leading discussions to drive results and hit desired dates for completion
RBS, Citizens Financial Group, Bridgeport, CT May 2007 – July 2017
Operations and Control / Fraud and Systems Analyst
Fraud: Credit and Debit Card
Knowledge of Reg E and Z
Used Falcon inside our TSYS platform for credit card transactions both consumer and commercial accounts.
Pulled data to investigate trends before creating rules to evaluate the risk customer inconvenience vs. cost savings.
Ability to change rules on the fly in fast pace environment, with logic changing daily based on fraud detection agents (reviewers of accounts) observations and feedback.
Used Visa Risk Manager (Debit Cards) throughout my career at citizens building logic and alert retrievals to create rules based fraud management reports.
Currently use application to send alerts to auto dialing system Avaya (live agents), and Varolii (automated IVR’s)
Setup alert process for approximately 1000-2000 alerts daily – calling times 8am – 9pm, off hours manually processed by in-house agents
Responsible for analyzing, monitoring, and researching credit card accounts in order to detect and stop fraudulent activity.
Made judgmental decisions that directly affected credit card customers.
Use SAS, SQL, and other data mining applications for analytic information to solve complex business initiatives.
Ran and facilitated numerous Root Cause Problem Sessions, Standard Operation Procedures, Huddles, and LEAN training seminars across the business.
Developed complex hypotheses from Ad Hoc data, and presented findings to the VP of Claims, VP of Fraud, SVP of operations, and the EVP of the group.
Use of pyramid thinking and influencing skills to promote change.
Role modeled LEAN behavior to encourage a holistic culture of continuous improvement.
Responsible for analyzing, monitoring, and researching debit card accounts in order to build up a strong case against unnecessary submitted claims, saving the Bank $800,000.00 in less than a year.
Top Performer in the group. (Average YTD savings for a representatives is <$100,000.00)
Responsible for the Design and implantation of calling strategies for collection, fraud, and mortgage predictive dialing calling especially those dealing with state compliance calling laws.
Coordinate projects with internal and external vendors.
Worked with Local PD, FBI, Secret Service agents dealing with Counterfeit cards. (Responsible for tracking, and the apprehension of suspects in Baltimore Maryland, was recognized by the Secret Service for support in the arrests).
Collaboration on multiple projects to meet changing business practices.
Built and supported Policy and Procedure development, including creation of complex Process Mapping.
Trained and Coached Managers across 3 business lines (Chargeback’s, Claims, and Fraud).
Work effectively with colleagues to reach team based departmental goals
Loans: Fraud, Mortgage, Home Equity, Small Business, Recovery, Direct Deposit Accounts, Auto / RV / Marine
KPI Monitoring and Analysis
Identified and reported fraudulent activity and trends, Debit, credit, deposit accounts
AML reporting and analytics
Worked as an administrator on Avaya dialing system
Liaison between internal groups and vendors for SFTP transmissions
Design business strategies and project parameters
Manage and built documentation to ensure federal and state and municipal calling laws are followed
Worked with Senior leaders to gather requirements
Led a 20 million dollar noble dialer implementation (3 year project)
Responsibilities:
Collaboration on multiple projects to meet changing business practices.
Built and supported Policy and Procedure development, including creation of complex Process Mapping.
Use SAS, SQL, and other data mining applications to generate information to solve complex business initiatives, identify issues and create management reports.
Developed complex hypotheses from Ad Hoc data, and presented findings to the VP of Claims, VP of Fraud, SVP of operations, and the EVP of the group.
Role modeled LEAN behavior to encourage a holistic culture of continuous improvement.
Responsible for analyzing, monitoring, and researching debit card accounts in order to build up a strong case against unnecessary submitted claims, saving the Bank $800,000.00 in less than a year.
Accomplishments:
2015 Certificate of completion SAS Enterprise Guide Querying and Reporting.
Completed 3 weeks and 27 hours of Green Belt certification Training.
Saved Citizens bank over $800,000.00 in less than a year, by identifying unnecessary claims.
Created awareness and supplied supporting data to bring fraud jobs back in house, eliminating an outsourcing company that was draining the bank hundreds of thousands in revenue.
Built complex tracking tools, used to track data that was vital to the business.
Received numerous monetary and Excellence awards, throughout career at Citizens Bank.
Education:
Southern Connecticut State University, New Haven, CT, BS Sociology, 2008 – 2010
University of New Haven, West Haven, CT, AS Criminal Justice, 2004 – 2007
References:
Mayor Ed O’Brien, City of West Haven, (2013-2017), 203-***-****
Neil Cavallaro, Superintendent of West Haven School System, 203-***-****
Brad Artery, COO Launch Trampoline Parks, 401-***-****
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