ELAINE FERNANDEZ

(H) 954-***-**** • ac6mkp@r.postjobfree.com •

**** ** **** **., *******, FL 33321

PROFESSIONAL SUMMARY

** ***** *********** *** ****-versed in assessing and documenting findings. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Business Ownership, Business Financials and Customer Service. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.

SKILLS

Microsoft Word & Excel Appointment scheduling

Payables and Receivables General Accounting Skills

Audit and Financial Negotiation skills

Organizational Skills Data analysis

Claims management Quality assurance

QuickBooks Time management

Repair process understanding Performance management

Insurance Process knowledge Business analysis

Estimation skills Business development

Process improvement Analytical

Results-oriented Computer-savvy

Accounts Payable Payroll

WORK HISTORY

Jul 2015 - Jul 2017 Analyst and Team Leader / Pines Ford Lincoln

Pembroke Pines, FL

●Linda Beel, Office coordinator 954-***-****)

●Salary + Commission (approx. 75k).

●Negotiated completed damage estimates and repair costs.

●Documented damage with photographs and detailed written

descriptions.

●Helped customers obtain alternate transportation via rental car

services.

●Completed appraisals on automobiles, light trucks, custom cars,

vans and many other vehicle types.

●Used CCC One Software to calculate damages and claim values.

●Calculated premiums and established payment methods for sales.

●Calculated quotes and educated potential clients on insurance

options.

●Evaluated leads obtained through direct referrals

●Implemented improvements in electronic billing procedures.

●Closed an average of 30 new sales per week.

●Conducted annual reviews of existing policies to update

information.

●Analyzed sales volume, retention and loss ratio trends to identify

areas for improvement.

●Reviewed, classified, coded and rated applications.

●Contributed ideas and offered constructive feedback at weekly

sales and training meetings.

●Collected all premiums on or before effective date of coverage.

●Tracked the progress of all outstanding insurance claims.

●Finalized sales and collected necessary deposits.

●Followed up with customers on unresolved issues.

●Modeled exceptional customer service skills and appropriate

diagnostic sales techniques.

●Evaluated the accuracy and quality of data entered into the

management system.

Jul 2014 - Jul 2015 Analyst and Team Leader / Service King

Pompano Beach, FL

.

●Negotiated completed damage estimates and repair costs.

●Documented damage with photographs and detailed written

descriptions.

●Helped customers obtain alternate transportation via rental car

services.

●Completed appraisals on automobiles, light trucks, custom cars,

vans and many other vehicle types.

●Used CCC One Software to calculate damages and claim values.

●Calculated premiums and established payment methods for sales.

●Calculated quotes and educated potential clients on insurance

options.

●Evaluated leads obtained through direct referrals

●Implemented improvements in electronic billing procedures.

●Closed an average of 30 new sales per week.

●Conducted annual reviews of existing policies to update

information.

●Analyzed sales volume, retention and loss ratio trends to identify

areas for improvement.

●Reviewed, classified, coded and rated applications.

●Contributed ideas and offered constructive feedback at weekly

sales and training meetings.

●Collected all premiums on or before effective date of coverage.

●Tracked the progress of all outstanding insurance claims.

●Finalized sales and collected necessary deposits.

●Followed up with customers on unresolved issues.

●Modeled exceptional customer service skills and appropriate

diagnostic sales techniques.

●Evaluated the accuracy and quality of data entered into the

management system.

Jan 2013 - Jan 2014 Independent Inspector / AIM

Long beach, CA

●Verified data integrity and accuracy.

●Documented condition and special features to provide accurate

estimations.

●Answered customer questions and provided information about

findings.

●Maintained high work volume and tight deadlines.

●Produced reports with detailed valuations.

●Evaluated the accuracy and quality of data entered into the

agency management system.

●Documented damage with photographs and detailed written

descriptions.

●Completed appraisals on automobiles, light trucks, custom cars,

vans and many other vehicle types.

Jan 2012 - Jan 2013 Operations Manager / Wreck~A~Mended Collision Center

Lauderdale Lakes, FL

●Salary + Commission ($76k).

●Established and maintained vendor partnerships.

●Helped earn the company 98% customer satisfaction ratings by

implementing Quality Control Operating Procedures

●Managed and evaluated all estimates for accuracy and proper

profit percentage

●Established operational objectives and work plans and delegated

assignments to subordinate managers.

●Maintained project quality with a hands-on management style.

●Increased profits by 60% in one year through restructure of business

practices and Quality Control

●Negotiated and finalized contracts with new and existing Vendors.

●Maintained comprehensive knowledge of Repair Industry to better

serve customers and meet demanding sales objectives.

●Implemented innovative programs to increase employee loyalty

and reduce turnover.

●Collaborated with the Owner and Department Heads to ensure that

the business was meeting daily and monthly projections and

forecasts.

●Worked with suppliers to outline improvement strategies like

increases discounts and speeding up delivery times

●Worked with support teams to resolve issues with product, service or

accounting areas.

●Trained, coached and mentored staff to ensure smooth adoption of

new program.

●Developed and rolled out new policies.

●Delivered customized and effective solutions to clients that met

unique demands.

Jan 2010 - Jan 2012 Analyst and Team Leader / Sawgrass Ford

Sunrise, FL

●Negotiated completed damage estimates and repair costs.

●Documented damage with photographs and detailed written

descriptions.

●Helped customers obtain alternate transportation via rental car

services.

●Completed appraisals on automobiles, light trucks, custom cars,

vans and many other vehicle types.

●Used CCC One Software to calculate damages and claim values.

●Calculated premiums and established payment methods for sales.

●Calculated quotes and educated potential clients on insurance

options.

●Evaluated leads obtained through direct referrals

●Implemented improvements in electronic billing procedures.

●Closed an average of 30 new sales per week.

●Conducted annual reviews of existing policies to update

information.

●Analyzed sales volume, retention and loss ratio trends to identify

areas for improvement.

●Reviewed, classified, coded and rated applications.

●Contributed ideas and offered constructive feedback at weekly

sales and training meetings.

Jan 2009 - Jan 2010 Analyst and Team Leader / Collex Collision Center

Ft Myers, FL,

●Salary + Commission ($70k).

●Negotiated completed damage estimates and repair costs.

●Documented damage with photographs and detailed written descriptions.

●Helped customers obtain alternate transportation via rental car

services.

●Completed appraisals on automobiles, light trucks, custom cars,

vans and many other vehicle types.

●Used CCC One Software to calculate damages and claim values.

●Calculated premiums and established payment methods for sales.

●Calculated quotes and educated potential clients on insurance

options.

●Evaluated leads obtained through direct referrals

●Implemented improvements in electronic billing procedures.

●Closed an average of 30 new sales per week.

●Conducted annual reviews of existing policies to update

information.

●Analyzed sales volume, retention and loss ratio trends to identify

areas for improvement.

●Reviewed, classified, coded and rated applications.

●Contributed ideas and offered constructive feedback at weekly

sales and training meetings.

Jan 2005 - Jan 2008 Owner / Collision Express, Inc

North Miami, FL

●All Facets of Business Ownership as Sole Operator

Jan 2003 - Jan 2005 Business Consultant/Sales / DuPont Performance Coatings

Pembroke Pines, FL

●Performed initial assessments during meetings with assigned clients.

●Collected various reports and information regarding client’s business

by interviewing, shadowing and analyzing reports.

●Formulated recommendations and effective solutions to improve

overall profitability and success.

●Analyzed and interpreted data to determine any problems or areas

that need improvement.

●Initiated rollout of new enterprise software solution for sales

●reporting.

●Cultivated and strengthened lasting client relationships.

●Tracked trends and suggested enhancements that would both

challenge and refine the company's product offerings

●Incorporated suggested changes to layouts and promotions to drive

sales.

●Worked with support teams to resolve issues with product, service or accounting areas.

●Generated and developed leads to acquire new clients.

●Ensured that each guest's experience was positive, memorable and

consistent.

Jan 2002 - Jan 2003 Collision Center Manager / Maroone Collision Ctr

Ft Lauderdale, FL

●Salary: $87k annually.

●Maintained all operations documentation in an organized manner.

●Oversaw receiving and stock management functions.

●Negotiated and finalized contracts with new and existing customers.

●Assisted with the creation of the marketing strategy and advertising

initiatives that were used to promote the facility to the public.

●Maintained project quality with a hands-on management style.

●Maximized category turnover through proactive management

strategies.

●Generated and developed leads to acquire new clients.

●Worked with support teams to resolve issues with product, service or

accounting areas.

●Monitored the market to capitalize on the latest trends.

●Implemented innovative programs to increase employee loyalty

and reduce turnover.

●Trained, coached and mentored staff to ensure smooth adoption of

new program.

●Delivered customized and effective solutions to clients that met

unique demands.

●Developed and rolled out new policies.

●Set project timelines and kept teams on task to complete milestones

according to schedule.

●Incorporated suggested changes to layouts and promotions to drive

sales.

●Spearheaded cross-functional initiative to achieve load leveling so

all shops under my umbrella would realize profits.

Jan 2000 - Jan 2002 Analyst and Team Leader / Sawgrass Ford

Sunrise, FL

●Salary: $72k annually.

●Negotiated completed damage estimates and repair costs.

●Documented damage with photographs and detailed written

descriptions.

●Helped customers obtain alternate transportation via rental car

services.

●Completed appraisals on automobiles, light trucks, custom cars,

vans and many other vehicle types.

●Used CCC One Software to calculate damages and claim values.

●Calculated premiums and established payment methods for sales.

●Calculated quotes and educated potential clients on insurance

options.

●Evaluated leads obtained through direct referrals

●Implemented improvements in electronic billing procedures.

●Closed an average of 30 new sales per week.

●Conducted annual reviews of existing policies to update

information.

●Analyzed sales volume, retention and loss ratio trends to identify

areas for improvement.

●Reviewed, classified, coded and rated applications.

●Contributed ideas and offered constructive feedback at weekly

sales and training meetings.

Jan 1997 - Jan 2000 Auto Damage Appraiser / State Farm Insurance

Asheville, NC

●Salary: $40k annually.

●Documented damage with photographs and detailed written

descriptions.

●Helped customers obtain alternate transportation via rental car

services.

●Completed appraisals on automobiles, light trucks, custom cars,

vans and many other vehicle types.

●Used CCC One Software to calculate damages and claim values.

●Contributed ideas and offered constructive feedback at weekly

sales and training meetings.

Jan 1986 - Jan 1996 Operations Manager / Tamarac Paint & Body

Tamarac, FL

●All Aspects of Business Operations

EDUCATION 1986 Asheville, NC High School Diploma in AC Reynolds

1986

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