Manager / Bookkeeper
Resume:
ELAINE FERNANDEZ
(H) 954-***-**** • ************@*****.*** •
**** ** **** **., *******, FL 33321
PROFESSIONAL SUMMARY
** ***** *********** *** ****-versed in assessing and documenting findings. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Business Ownership, Business Financials and Customer Service. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
SKILLS
Microsoft Word & Excel Appointment scheduling
Payables and Receivables General Accounting Skills
Audit and Financial Negotiation skills
Organizational Skills Data analysis
Claims management Quality assurance
QuickBooks Time management
Repair process understanding Performance management
Insurance Process knowledge Business analysis
Estimation skills Business development
Process improvement Analytical
Results-oriented Computer-savvy
Accounts Payable Payroll
WORK HISTORY
Jul 2015 - Jul 2017 Analyst and Team Leader / Pines Ford Lincoln
Pembroke Pines, FL
●Linda Beel, Office coordinator 954-***-****)
●Salary + Commission (approx. 75k).
●Negotiated completed damage estimates and repair costs.
●Documented damage with photographs and detailed written
descriptions.
●Helped customers obtain alternate transportation via rental car
services.
●Completed appraisals on automobiles, light trucks, custom cars,
vans and many other vehicle types.
●Used CCC One Software to calculate damages and claim values.
●Calculated premiums and established payment methods for sales.
●Calculated quotes and educated potential clients on insurance
options.
●Evaluated leads obtained through direct referrals
●Implemented improvements in electronic billing procedures.
●Closed an average of 30 new sales per week.
●Conducted annual reviews of existing policies to update
information.
●Analyzed sales volume, retention and loss ratio trends to identify
areas for improvement.
●Reviewed, classified, coded and rated applications.
●Contributed ideas and offered constructive feedback at weekly
sales and training meetings.
●Collected all premiums on or before effective date of coverage.
●Tracked the progress of all outstanding insurance claims.
●Finalized sales and collected necessary deposits.
●Followed up with customers on unresolved issues.
●Modeled exceptional customer service skills and appropriate
diagnostic sales techniques.
●Evaluated the accuracy and quality of data entered into the
management system.
Jul 2014 - Jul 2015 Analyst and Team Leader / Service King
Pompano Beach, FL
.
●Negotiated completed damage estimates and repair costs.
●Documented damage with photographs and detailed written
descriptions.
●Helped customers obtain alternate transportation via rental car
services.
●Completed appraisals on automobiles, light trucks, custom cars,
vans and many other vehicle types.
●Used CCC One Software to calculate damages and claim values.
●Calculated premiums and established payment methods for sales.
●Calculated quotes and educated potential clients on insurance
options.
●Evaluated leads obtained through direct referrals
●Implemented improvements in electronic billing procedures.
●Closed an average of 30 new sales per week.
●Conducted annual reviews of existing policies to update
information.
●Analyzed sales volume, retention and loss ratio trends to identify
areas for improvement.
●Reviewed, classified, coded and rated applications.
●Contributed ideas and offered constructive feedback at weekly
sales and training meetings.
●Collected all premiums on or before effective date of coverage.
●Tracked the progress of all outstanding insurance claims.
●Finalized sales and collected necessary deposits.
●Followed up with customers on unresolved issues.
●Modeled exceptional customer service skills and appropriate
diagnostic sales techniques.
●Evaluated the accuracy and quality of data entered into the
management system.
Jan 2013 - Jan 2014 Independent Inspector / AIM
Long beach, CA
●Verified data integrity and accuracy.
●Documented condition and special features to provide accurate
estimations.
●Answered customer questions and provided information about
findings.
●Maintained high work volume and tight deadlines.
●Produced reports with detailed valuations.
●Evaluated the accuracy and quality of data entered into the
agency management system.
●Documented damage with photographs and detailed written
descriptions.
●Completed appraisals on automobiles, light trucks, custom cars,
vans and many other vehicle types.
Jan 2012 - Jan 2013 Operations Manager / Wreck~A~Mended Collision Center
Lauderdale Lakes, FL
●Salary + Commission ($76k).
●Established and maintained vendor partnerships.
●Helped earn the company 98% customer satisfaction ratings by
implementing Quality Control Operating Procedures
●Managed and evaluated all estimates for accuracy and proper
profit percentage
●Established operational objectives and work plans and delegated
assignments to subordinate managers.
●Maintained project quality with a hands-on management style.
●Increased profits by 60% in one year through restructure of business
practices and Quality Control
●Negotiated and finalized contracts with new and existing Vendors.
●Maintained comprehensive knowledge of Repair Industry to better
serve customers and meet demanding sales objectives.
●Implemented innovative programs to increase employee loyalty
and reduce turnover.
●Collaborated with the Owner and Department Heads to ensure that
the business was meeting daily and monthly projections and
forecasts.
●Worked with suppliers to outline improvement strategies like
increases discounts and speeding up delivery times
●Worked with support teams to resolve issues with product, service or
accounting areas.
●Trained, coached and mentored staff to ensure smooth adoption of
new program.
●Developed and rolled out new policies.
●Delivered customized and effective solutions to clients that met
unique demands.
Jan 2010 - Jan 2012 Analyst and Team Leader / Sawgrass Ford
Sunrise, FL
●Negotiated completed damage estimates and repair costs.
●Documented damage with photographs and detailed written
descriptions.
●Helped customers obtain alternate transportation via rental car
services.
●Completed appraisals on automobiles, light trucks, custom cars,
vans and many other vehicle types.
●Used CCC One Software to calculate damages and claim values.
●Calculated premiums and established payment methods for sales.
●Calculated quotes and educated potential clients on insurance
options.
●Evaluated leads obtained through direct referrals
●Implemented improvements in electronic billing procedures.
●Closed an average of 30 new sales per week.
●Conducted annual reviews of existing policies to update
information.
●Analyzed sales volume, retention and loss ratio trends to identify
areas for improvement.
●Reviewed, classified, coded and rated applications.
●Contributed ideas and offered constructive feedback at weekly
sales and training meetings.
Jan 2009 - Jan 2010 Analyst and Team Leader / Collex Collision Center
Ft Myers, FL,
●Salary + Commission ($70k).
●Negotiated completed damage estimates and repair costs.
●Documented damage with photographs and detailed written descriptions.
●Helped customers obtain alternate transportation via rental car
services.
●Completed appraisals on automobiles, light trucks, custom cars,
vans and many other vehicle types.
●Used CCC One Software to calculate damages and claim values.
●Calculated premiums and established payment methods for sales.
●Calculated quotes and educated potential clients on insurance
options.
●Evaluated leads obtained through direct referrals
●Implemented improvements in electronic billing procedures.
●Closed an average of 30 new sales per week.
●Conducted annual reviews of existing policies to update
information.
●Analyzed sales volume, retention and loss ratio trends to identify
areas for improvement.
●Reviewed, classified, coded and rated applications.
●Contributed ideas and offered constructive feedback at weekly
sales and training meetings.
Jan 2005 - Jan 2008 Owner / Collision Express, Inc
North Miami, FL
●All Facets of Business Ownership as Sole Operator
Jan 2003 - Jan 2005 Business Consultant/Sales / DuPont Performance Coatings
Pembroke Pines, FL
●Performed initial assessments during meetings with assigned clients.
●Collected various reports and information regarding client’s business
by interviewing, shadowing and analyzing reports.
●Formulated recommendations and effective solutions to improve
overall profitability and success.
●Analyzed and interpreted data to determine any problems or areas
that need improvement.
●Initiated rollout of new enterprise software solution for sales
●reporting.
●Cultivated and strengthened lasting client relationships.
●Tracked trends and suggested enhancements that would both
challenge and refine the company's product offerings
●Incorporated suggested changes to layouts and promotions to drive
sales.
●Worked with support teams to resolve issues with product, service or accounting areas.
●Generated and developed leads to acquire new clients.
●Ensured that each guest's experience was positive, memorable and
consistent.
Jan 2002 - Jan 2003 Collision Center Manager / Maroone Collision Ctr
Ft Lauderdale, FL
●Salary: $87k annually.
●Maintained all operations documentation in an organized manner.
●Oversaw receiving and stock management functions.
●Negotiated and finalized contracts with new and existing customers.
●Assisted with the creation of the marketing strategy and advertising
initiatives that were used to promote the facility to the public.
●Maintained project quality with a hands-on management style.
●Maximized category turnover through proactive management
strategies.
●Generated and developed leads to acquire new clients.
●Worked with support teams to resolve issues with product, service or
accounting areas.
●Monitored the market to capitalize on the latest trends.
●Implemented innovative programs to increase employee loyalty
and reduce turnover.
●Trained, coached and mentored staff to ensure smooth adoption of
new program.
●Delivered customized and effective solutions to clients that met
unique demands.
●Developed and rolled out new policies.
●Set project timelines and kept teams on task to complete milestones
according to schedule.
●Incorporated suggested changes to layouts and promotions to drive
sales.
●Spearheaded cross-functional initiative to achieve load leveling so
all shops under my umbrella would realize profits.
Jan 2000 - Jan 2002 Analyst and Team Leader / Sawgrass Ford
Sunrise, FL
●Salary: $72k annually.
●Negotiated completed damage estimates and repair costs.
●Documented damage with photographs and detailed written
descriptions.
●Helped customers obtain alternate transportation via rental car
services.
●Completed appraisals on automobiles, light trucks, custom cars,
vans and many other vehicle types.
●Used CCC One Software to calculate damages and claim values.
●Calculated premiums and established payment methods for sales.
●Calculated quotes and educated potential clients on insurance
options.
●Evaluated leads obtained through direct referrals
●Implemented improvements in electronic billing procedures.
●Closed an average of 30 new sales per week.
●Conducted annual reviews of existing policies to update
information.
●Analyzed sales volume, retention and loss ratio trends to identify
areas for improvement.
●Reviewed, classified, coded and rated applications.
●Contributed ideas and offered constructive feedback at weekly
sales and training meetings.
Jan 1997 - Jan 2000 Auto Damage Appraiser / State Farm Insurance
Asheville, NC
●Salary: $40k annually.
●Documented damage with photographs and detailed written
descriptions.
●Helped customers obtain alternate transportation via rental car
services.
●Completed appraisals on automobiles, light trucks, custom cars,
vans and many other vehicle types.
●Used CCC One Software to calculate damages and claim values.
●Contributed ideas and offered constructive feedback at weekly
sales and training meetings.
Jan 1986 - Jan 1996 Operations Manager / Tamarac Paint & Body
Tamarac, FL
●All Aspects of Business Operations
EDUCATION 1986 Asheville, NC High School Diploma in AC Reynolds
1986
Contact this candidate