Customer Service Sales

JACQUELINE MCKENNA

**** ****** **** *****, ********, Pa. 19032

Home: 610-***-**** - Cell: 610-***-**** - ****************@*******.*** PROFESSIONAL SUMMARY

Deli Clerk with expertise in delivering support services and resolving customer complaints. Trained in Microsoft Office.

SKILLS

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Training development aptitude

Trusted key holder

Strong client relations

International sales support

Strategic sales knowledge

Credit card processing

Multi-line phone talent

Mediation capability

WORK HISTORY

11/2015 to Current Deli Clerk

Acme Markets – 1305 West Chester Pike, Havertown Pa. 19083 Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Assisted customers with food selection, inquiries and order customization requests. Provided an elevated customer experience to generate a loyal clientèle. Communicated all store initiatives and promotions to customers to generate return business.

08/2005 to 11/2015 Deli Clerk

Superfresh Supermarket – 1305 West Chester Pike, Havertown Pa. 19083 Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Folded and arranged garments in attractive displays. Recommended alternative items if product was out of stock. EDUCATION

1990 Certification : Microsoft Word

Delaware County Community College - 901 Media Line Road, Media, Pa. 19063 1985 Certification : Using the Computer and Managing Files Delaware County Community College - 901 Media Line Road, Media, Pa. 19063 2001 Certification : Dental Assisting

Delaware County Community College - 901 Media Line Road, Media Pa. 19063 ACCOMPLISHMENTS

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

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