Manager Customer Care
Resume:
Mujeeb Khan
email:*************@*****.***
Linkedin profile: https://www.linkedin.com/in/mujeeb-khan-38432116
Profile
A senior training professional with total experience of 19 years out of which 13 years of extensive experience in soft skills Training and 6 yrs in sales and marketing in corporate world. Having predominant skills in imparting training on Behavioural /Soft Skills, Communication Skills, People Skills, Interpersonal Relations, Selling Skills, Interview skills and Campus to Corporate.
Having exposure of conducting trainings in Banking, Insurance, Automobile, Real Estate, Hospitality, Aviation and Education Industry
A master’s degree in Management with experience of working for organisations like Axis Bank, Hyundai motors, Frankfinn Institute of Air Hostess Training and NIS Sparta.
Also Conducted Corporate Trainings on Soft skills, Customer service, Selling skills, Communication skills and Mind mapping for HDFC Bank, HDB finance, Ashiana Housing ltd, Honda Cars, HCL info systems and Thomas cook India ltd.
Presently working as a free lancer since June 2018.
Core Competencies
Behavioural /Soft Skills, Communication Skills, People Skills Interpersonal Relations, Interview skills, Campus to Corporat and Selling skills.
Conceptualising and effectuating Training and Development initiatives for employee development, productivity, motivation.
Conducting training programmes for trainers/faculty and employees of all levels.
Experience in designing and implementing courses and content on Soft Skills, Customer Care and Image Management
Professional Trainings and certifications
• Trained & certified by NIS-SPARTA LTD. a Reliance group company for Soft Skills and Selling Skills
• Attended “Train the Trainer” by Frankfinn Institute of Air Hostess Training for “CORPEXEL” a
Corporate training programme and “FIRST IMPRESSIONS” a soft skills program.
Career progress
HOD Department of Soft skills and Student Relations July 2012-April 2015
SPG College, Jaipur (affiliated to MGU)
Role
Conducting sessions on soft skills, Interview skills & its Content development
Looking after student related affairs
Faculty Soft skills Dec.2011 –June 2012
Poornima Group of Colleges, Jaipur
Role
Conducting sessions of Soft Skills, professional communication and Interview skills.
Senior Faculty Personality Development Oct.2007 –Nov 2011
Frankfinn Institute of Air Hostess Training
Role
Conducting sessions on Soft Skills, communication, Customer Care Management, Interview skills, Group discussions, resume making and corporate training.
Centre Head Nov 2005 -Sept.2007
IMPRESSIONS
Role
Center management.
Looking after Trainings which included conducting sessions on soft skills, Interview skills and content development, scheduling of sessions and monitoring their quality
Designing and implementing strategies for marketing and academic development.
HR & recruitment functions.
Centre Manager& Faculty for Soft skills & selling skills Nov.2002 -0ct.2005
KPI group of Institutions – NIS-SPARTA
(Affiliated to S M U, Annamalai University)
Role
Overall center Management
Scheduling of sessions
Conducting Sessions on Management for MBA,BBA and Soft Skills, Selling Skills and for Insurance Advisors for companies like AVIVA,TATA-AIG,BIRLA –SUN LIFE,HDFC-STANDARD LIFE.
Manager Marketing (VP& Associates) Oct.1999- Jan. 2002
Associate of AXIS BANK
Assistant Sales Manager Sept1996-Sept.1999
P L Motors Ltd. (Dealer of HYUNDAI MOTORS)
Academics
PGDBM (equivalent to MBA) from IIRM Jaipur in 1996 with Marketing as a major.
P G in HISTORY from University of Rajasthan in the year 1992
Computer proficiency
Operating system : MS Office/Internet
Personal vitae
Date of birth : 3rd January 1969
Marital status : Married
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