Desmond's Resume

Profile details: Desmond Lin Wei Qiang NRIC: S8612706G

Mobile No: +65 9025 9518

DOB: 06th May 1986

Marital Status: Married with 2 children

Current Salary: SGD 2000K

Education / Institution History

Year 2006 to 2007 – ANG MO KIO ITE

Certificate / Qualification – NITEC Certificate in engineering

Year 2000 to 2005 – JUNYUAN Secondary School

Certificate / Qualification – ‘N’ Level Certificate

Working Experience

UOB Singapore since Mar 2015 – Present

UOB Bank – Personal Financial Services department

Pre-screening of credit cards application form.

Updating / maintaining of customer’s missing information in bank’s system into a memo for group compliance / MAS audit checks.

Displayed ability to front the client in various products under purview including credit card installment loans and providing alternative loan variations to meet clients’ satisfaction

Took charge of Privileged and High Net Worth clients in credit card loans

Showed understanding of new product strategy e.g. PAY-ANYTHING to expand bank’s services to said clients

Adherence to using bank’s Client Relationship Management System (CRM) and retain client loyalty through efficient application of Reward Redemptions

Performing and screening of CBR (Credit Balance Refund) for customers and do a valid refund VIA customer’s retail A/c or Cashiers order.

Processing IPP (installment payment plan) acceleration from customer’s credit card, reinstatement of IPP and transfer of IPP from card to card.

UOB Bank – Account services department

Performed ability to handle high volume of work and client enquiries & complaints well in processing credit card cancellations and reinstatements

Showed understanding of bank’s overall operations, working with other department’s well e.g. branches, UOB mailbag, direct mailers to fulfill clients’ requests on time

Manage Client Relationship Management (CRM) system to address clients’ needs according to channel of communication and urgency

Adherence to MAS regulations at all times, pertaining to ensuring integrity of data in bank’s system e.g. ‘residential address is present in all card holders upon reinstatement

March 2015

UOB Bank – Personal Financial Services and Payments (PFS)

Provide processing expertise for UOB credit card bill payments for telecommunication and utility bills

Displayed keen attention to detail when processing payments so as to avoid errors

Showed teamwork ability by coordinating closely with team mates to complete high volume submissions in allowed time

Demonstrated communication skills in taking on telemarketing role to remind clients to update income records to continue credit card facility (according to new MAS ruling).

September 2014 – February 2015 (4 Months Contract)

AIA Singapore

Administrative Officer

Job Description:-

Editing of AIA cards in spreadsheets for medical cards, travel cards, dental cards and Fullerton cards

Printing of cards after editing. Scanning of new copy of documents and data entry

Overall in charge of cards and delivery to different agents, broker or clients.

Sep 2013 - Feb 2014 (6 Months Contract)

Standard Chartered Bank

Operation Assistant (Senior) / Logistic

Description:-

Assist relevant departments in various bank projects in documentation audit fulfillment

Took charge of archival and retrieval of documents. Supervise temp staffs in prior to projects. Data entry and liaise with vendors (CROWN & CISCO) regarding safekeeping of documents and some logistic housekeeping like basic documents filing.

Dec 2012 - Feb 2013

Diners Club Singapore

HR Assistant

Description:-

Assist HR manager/supervisor in processing staff leave, medical leaves/claims, payroll and staff card.

Sep 2012 - Feb 2013

Maybank Singapore

Tracking/ Admin officer

Description:-

To ensure all existing clients had submitted relevant such as (NRIC, Proof of ownerships, CPF/payslip, marriage cert etc.)

Liase with Relationships managers thru phone or emails for data integrity.

Process all loans docs applications

Dec 2011 - Sep 2012

Planet Paradise Thai Disco Singapore

Senior Security Officer

Description:-

To ensure all customers/ crowds obey the club rules, ensures club CCTV surveillance is in good condition and ensure all workers, singers have valid work permit passes

Jun 2009 - Mar 2011

Fresh Frame Western Singapore

(Kitchen Supervisor)

Food & Beverage / Catering / Restaurant

Description:-

Ensure kitchen cleanliness, kitchen appliance in good condition, stock taking, attend meeting, ensure kitchen staffs punctuality

Skills and language:

Intermediate – Microsoft Office by BERKSHIRE SCHOOL.

Spoken: English, Mandarin.

Written: English, Mandarin

Others:

Excellent working ethics and reliable employee who is looking for job stability. Keen to learn more on other industries as well.

Contact this candidate