Sales Customer Service

MYESHIA JONES

****************@*****.*** 1-517-***-****

*** ******* ***, *******, ******** 49201

PROFESSIONAL SUMMARY

Results-focused leader seeking a growth-oriented position where resourcefulness, work ethic and expertise in all areas of leadership and management will be valuable. Highly polished and driven individual with advanced understanding of sales, customer relations and goal planning.

SKILLS

Goal-oriented

Excellent time management skills

Customer-service oriented

Interpersonal skills

Strong customer relations

Over 10 years if selling and service experience

Curriculum design

Training management

Positive Attitude

Self motivated and driven

WORK HISTORY

Retail Personal Banker Fifth Third Bank - Jackson, MI 10/2014 - CURRENT

Established rapport with new clients to increase satisfaction and loyalty.

Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.

Created innovative financial solutions to meet customer needs and provide competitive edge.

Expanded client base by promoting new financial products.

Networked to increase client base and encourage existing clients to expand financial portfolios.

Promoted all financial products by maintaining excellent service offering knowledge.

Achieved consistent recognition as a top sales performer.

Maximized revenue through improved sales techniques and branch productivity.

Built client rapport to ensure consistent satisfaction and loyalty.

Generated status reports, brief books, and IPO pitches.

TOP and HOPE Program Facilitator Jackson County Health Department - Jackson, MI 03/2015 - CURRENT

Developed program to work with students and increase interest in higher learning.

Planned and executed activities to promote communication, leadership, and positive decision making development.

Taught skills in confidence, public speaking and positive relationship building via both classroom and individual instruction.

Developed and led special events that increased community service learning knowledge, teamwork and collaboration, and organization and planning abilities.

Supported individuals with low confidence to help develop communication, social and daily living skills.

Met with parents to resolve conflicting educational priorities and issues.

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Facilitated group sessions and provided one-on-one support.

Customer Service Representative Comerica Bank - Jackson, MI 08/2012 - 08/2014

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Advised clients on mortgage, educational and personal loans.

Maintained friendly and professional customer interactions.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Worked collaboratively in team environment.

Trained and served as a peer coach for new sales associates.

Assistant Manager Dots Fashions - Jackson, MI 06/2008 - 08/2013

Immediately addressed problems with customers to promote quick and successful resolution.

Interacted with customers as they entered the store to determine what their needs were.

Encouraged the sales staff to cross-sell complementary products and services to customers.

Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.

Supervised and directed all merchandise and shipment processing.

Communicated clear expectations and goals to each team member.

Engaged with customers in a sincere and friendly manner.

EDUCATION

Baker College, Jackson, MI 2017

BBA: Business Management and Leadership

ACCOMPLISHMENTS

2018 Community Service Award

2017 Todays International Woman

2016, 2017, 2018 Top Sales Awards

2015 Jackson County RoseQueen

Board Member/ DaVinchi Charter Schools

CERTIFICATIONS

Mental Health First Aid Certified

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