Customer Service Sales
Resume:
Guy Cameron Mabry, Sr.
Columbus, Ohio 43219
*******@*****.***
Results oriented sales management professional with proven success in delivering increased revenue, optimizing staff productivity and reversing underperforming operations. Dynamic leader with demonstrated strengths in identifying and fostering the promotional growth of employees. Committed to superior service and staff morale. Key skill areas include:
* Turnaround Management * Inventory Control/Shrinkage * Loss Prevention/Security
* Profit & Loss Management * Staff Training/Development * Customer Loyalty/Satisfaction
* Merchandising Strategies * Team Building/Employee Morale * Purchaser/Budget/Financial Oversight
WORK EXPERIENCE
Citywide Maintenance: 8/2017 – present
Janitorial/Sub-contractor
Responsible for the general cleanliness of lobbies, break areas, restrooms, offices, hallways, and training rooms and manufacturing areas of four buildings;
Maintains safe working environment by complying with procedures, rules, and regulations
Handles various cleaning solvents and chemicals;
Complies with all regulations such as OSHA, EPA, and State Health Department
Contributes to team effort by accomplishing related results as needed.
Save-A-Lot Food Stores: 12/2014 – 5/2016
Store Manager
Planned and directed the day-to-day operations of the store while working in a multi-tasking dynamic environment;
Ensured all products and displays were merchandised effectively to maximize sales and profitability;
Developed strategies to improve customer service, drive store sales, and increase profitability;
Superior verbal and written communication skills in handling difficult persons;
Ensured customer needs were met, complaints were resolved, and service was quick and efficient;
Forecasted staffing needs and developed a recruiting strategy to provide optimal staffing in all areas;
Functions well in a high-volume work environment and meet expected productivity and quality metrics.
State of Ohio/Ohio Housing Finance Agency (Housing): 7/2007 - 12/2014
Housing Compliance Analyst
Monitored housing loans, grants and tax credit programs to enforce compliance and program regulations; prepared and routed correspondences for distribution to co-workers; maintained accurate records, data documents and reports;
Identified loan/financing asset requirements and regulations for lending institutions; provided procedural assistance and advice to assist with program improvements;
Organized program fundamentals and work plans; analyzed housing development; interpreted data concerning applicant demographics;
Prepared financial reports and analysis; conducted and attended education seminars.
State of Ohio/Ohio Housing Finance Agency (Housing): 6/1998 - 7/2007
Bond Accountant I and II
Independently reviewed single family and multifamily mortgage revenue bond programs, bank statements and accounting entries in accordance with governmental and accounting procedures;
Analyzed and reconciled mortgage loan documents to create detailed reporting schedules of cash, investments, expenses, incomes, loans, bonds and accounts payables/receivables;
Maintained automated accounting systems and prepared computer reports and statements of mortgage data, prepared financial statements and reports;
Analyzed subsidiary ledgers of accounts, reconciled balance sheets and income statements; prepared invoices for bond program expenditures.
State of Ohio/Department of Development (Finance): 8/1994 - 6/1998
Account Clerk I and II
Utilized accounting support systems to prepare vouchers, invoices and remittances for receipt and disbursement of funds and other materials;
Utilized bookkeeping and office practices and procedures to prepare concise reports;
Checked and maintained accounting/financial records, supporting documents, financial and statistical reports;
Maintained financial records and processed documents involved in financial transactions;
Cleared requisitions for payment and verified charges and accounts.
EDUCATION
Ohio Dominican University/Business Administration: 2008 - 2010 (BSBA degree)
Ohio Dominican University/Business Administration: 2004 - 2008 (ABA degree)
Canton McKinley Senior High School: 1975 - 1979 (general high school diploma)
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