Manager, Leadership Programs

AMY SHEMWELL HUGHES

Johns Creek, GA ***** • 404-***-****

***.********@*****.***

Manager – Leadership Programs

Bright and highly talented business leader with a strong general business acumen in sales leadership/development, customer success, operations, marketing and talent management, all within a stellar 24-year career at a Fortune 5 healthcare corporation. Astute in forming and developing high performance teams that deliver exceptional outcomes through succinct success metrics and sound cross functional collaboration. Champions the human capital elements of cultural values and generational diversity to promote open communication relative to thought and perspective. Sound believer in community volunteerism and participation to enhance continued learner and engagement.

Areas of Expertise

Leadership Development Recruitment and Training Performance Management Organizational Development

Career Development Operations Management Measurement & Evaluation

Career Accomplishments

Successfully conducted a curriculum for 842 senior leaders over 2.5 years.

Improved knowledge, skills, and workplace behavior in 96% of millennial employees with early career virtual curriculum.

Reduced costs by $200k by utilizing technology solutions to deliver training to a geographically disbursed workforce.

Professional Experience

McKesson Corporation, Alpharetta, GA 4/14 – Present

Manager, Leadership Programs

Talent Management and Diversity

Championed all aspects of corporate leadership and professional development programs for the largest health care company in the nation.

Key Accomplishments:

Responsible for creating a senior leader curriculum with the Wharton School (Leadership 201/301). This 2 day onsite program educated over 800+ senior leaders and achieved an overall satisfaction rating of 96%.

Manage the development and roll out of the Early Career and Emerging Professionals curriculums for McKesson’s millennial employee population.

Successfully analyzed training metrics to measure overall impact and effectiveness; determined 96% of millennials attending training improved knowledge, behavior, and skills.

Partnered and collaborated with business leaders to create the Management Rotational Development Program for MBAs. Rotational program for high performers that rotated through each business unit. Responsible for their development, performance management and final placement post program.

Manage and motivate a high-performing team of training facilitators (4), achieving 98% overall favorability rating by training attendees.

Manage the overall Leadership Development budget, reduced costs by 35% saving more than $200,000 by utilizing multimedia training channels, including virtual and teleconferencing.

Manager, Business Operations Team 11/11-4/14

Technology Services

Managed the team responsible for the Services Education Revenue for Horizon Clinicals Business Unit.

Responsible for the Learning Management System and provisioning of education assets for customers.

Managed the revenue recognition and customer billing for Education Solutions and consistently remained under budget for 3 years.

Responsible for the pricing and packaging of all education assets as well as course standardization and oversight.

Director, Sales Development Program 1/08-11/11

Customer Operations

Managed all day to day operations such as on boarding, training and continued development of 24 college hires in the Customer Operations Sales Development Program. Program created to develop bench strength for the sales organization.

Managed all activities involved in the design, preparation, delivery, and needs assessment for training and development programs for associates.

Managed a P&L for the 2M program and consistently came in under budget. 10 graduates of the program made Presidents Club for their quota attainment as sales leaders.

Director, Programs and Marketing 11/06-1/08

Inside Sales

Managed the Inside Marketing Team for Inside Sales (4 Managers). These individuals were assigned to different areas of the business and developed targeted sales programs for specific McKesson products and/or services.

Responsible for presenting ongoing analysis and reporting of program effectiveness to Sales Center, Business Unit and Senior Management. Helped generate over $20M of incremental revenue through these programs.

Team was responsible for mentoring, training and assisting the selling teams on new product offerings and professional development

Manager, Account Management 1/99-11/06

Enterprise Sales

Managed a team of 13 Account Managers responsible for all sales regions nationwide

Liaison between Sales and Accounts Receivable department to implement customer support hold

Team consistently met quarterly and annual scorecard objectives tied to customers AR percentages

Business Partner Representative 1/98-1/99

Business Development

Served as a liaison between vendor and internal organizations for purposes of marketing campaigns and problem resolution

Negotiated contracts with business partners, including terms and conditions, pricing, discounts, commissions and royalties

Effectively managed revenue generated by business partner program to ensure that maximum revenue potential and margins were achieved

Additional experience in an Education Consultant and Implementation Analyst capacity from 5/1993 to 1/1998

Education and Professional Development

Bachelor of Science in Management

Georgia Institute of Technology (1993)

Business Affiliations and Awards

OWNIT – McKesson Women’s Employee Resource Group Board Co-Chair, Lead the Way Certification, Six Sigma Greenbelt, Account Manager of the Year, Keystone Award, Pathbuilders Achieva Graduate, Percepta Mentor, Member Women in IT

Communication Skills

Darlene Price – Executive Communications, Effective Presentation Skills®

Leadership Education

Situational Leadership®, Leadership Matters®, 4 Disciplines of Execution, Influencer Strategies, Inside Out Coaching, Zenger Folkman: The Extraordinary Leader, Crucial Conversations, Core Strengths, Lynda.com curator

Human Resources

Targeted Selection®, Results-Based Interaction®, Creating a Culture of Diversity & Inclusion, Cultural Fluency: Guide to Dilemma Reconciliation

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