Accomplished managerial operations and administrative professional with an innate drive to facilitate effective and concise internal and external communication. Excel in fast-paced, collaborative environments that not only encourage and enable the creation of process improvement solutions but also the implementation and execution of such solutions to achieve overall company success.

Programs: Quickbooks, Expensify, eAutomate, Bluebeam, InDesign, SharePoint, TriNet, Outlook, Microsoft Office, Google Docs, Bamboo, Newton, iMovie, Audacity, Adobe, Photoshop.

EXPERIENCE

OutSystems, Atlanta, GA April 2017 - Current

Office Manager, Americas

• Oversee OutSystems’ Americas headquarters in Atlanta, GA.

• Initiate and maintain superb internal communication with various departments as well as external communication with vendors, partners, clients etc. to ensure smooth, continuous operations.

• Human Resources duties – Onboarding Services; Regulate compliance regarding all employment practices: selection processes, I-9 reporting, e-verify, record keeping, and file management.

• Executive Assistant duties – Vice President of Sales, North America & Vice President of Global Solution Architecture.

• Coordinate & manage large-scale events, catering for meetings & training courses - managed, planned & coordinated the Americas’ annual Fall Event 2017 & Summer Event 2018.

• Reconcile expenses & approve office purchases in Atlanta & Boston locations.

• Project Manage office renovations & moves.

• Manage & coach the Office Manager in Boston office.

• Initiate & complete various projects, coordinate interviews & schedule meetings, write & proofread memos, upload data, coordinate travel arrangements, pack & ship materials for various departments including but not limited to: Marketing, Human Resources, Sales, Procurement, Customer Success, etc.

• Research & select vendors; negotiate contracts & budgets.

• Manage & troubleshoot IT issues for Atlanta office.

• Fire Warden; phones & reception; mail distribution; shipping; scanning; filing.

Repro Products, Inc., Smyrna, GA December 2015 – April 2017

Software Team Coordinator

• Enabled the Autodesk Software and Reality Capture department's daily operations.

• Processed & ensured the completion of all department orders; verified the accuracy of the sales representative’s quotes before sent to clients; created quotes.

• Primary liaison for the department’s vendors: Autodesk, Tech Data, Bluebeam, FARO, Ascent, etc.

• Managed, monitored & maintained vendor assets via communication & proper documentation.

• Researched & solved data asset & order discrepancies.

• Handled & verified vendor invoices in collaboration with the Accounting department.

• Assisted Marketing with writing, editing & proofreading materials such as eBooks, etc. & miscellaneous graphic design projects.

• Managed the Software departments' travel arrangements, expense reports & other expenses.

• Executive Assistant to Software Department Manager; administrative duties; managed projects.

Georgia State University, Atlanta, GA August – December 2015

Undergraduate Advisor & Research Assistant (GLA & GRA

Appen Media Group, Alpharetta, GA March 2013- January 2015

Freelance Reporter

• Conducted interviews & gathered research for the company’s four newspapers.

• Collected incident reports from the Cumming Police Department and the Forsyth County Sheriff’s Office, & composed the Forsyth County police blotter.

• Proofread & edited articles; worked independently & with teams; deadline oriented.

• Attended events & photographed pictures to supplement articles.

One Call Care Management, Alpharetta, GA January 2014- August 2015

Care Coordinator

• Scheduled workers’ compensation claimants for diagnostic exams.

• Maintained balance between high volume inbound & outbound calls.

• Liaison for insurance adjusters, doctors’ offices & claimants.

• Promoted to work in a small, dedicated team for specialty accounts.

• Recognized by co-workers, supervisors & upper management for efficient work ethics & positive moral; received nine S.T.A.R. awards.

• Achieved highest overall status for the position (what the company called Red Carpet) during the months of May through November.

VOLUNTEER – Mentor January – December 2013

Invited by my former journalism professor back to campus to advise his students about research & writing techniques as well as conference protocols & standards.

VOLUNTEER – Researcher January – December 2014

Complied research for my mentor & former tutor while he completed his PhD studies in Education.

ACCOLADES – Published Author in Academic Journal

Walters, Caitlyn. Rumors, Lies and Alibis: How Newspapers Sensationalized the Lizzie Borden Murder Case, August 1892- June 1893. The Atlanta Review of Journalism History, 11, 61-83.

Presented findings at two conferences:

• Georgia State Undergraduate Research Conference 2013.

• Symposium on the 19th Century Press 2012 at Chattanooga.

-Awarded National Student Award of Excellence for detail and quality in paper.

EDUCATION

Georgia State University, Atlanta, GA January – December 2015 pursued, not finished – M.A. in Communication. GPA: 4.1

Georgia State University, Atlanta, GA Graduated December 2012

B.A. in Journalism – Concentration in Print Journalism; Minor in Sociology. GPA 3.67 Cum Laude.

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