Toni’a J. Alexander

Missouri City, Texas ***** • Phone 251-***-**** • Email ac6mfl@r.postjobfree.com

Summary

A seasoned Project Manager, Business Analyst and Project Controls Lead with 18 + years of extensive knowledge of CPM scheduling, cost control, change management, risk management, and life cycle costing. Project Management Consultant for Mobility, Oil and Gas, Petrochemical and Power Projects. Recognized for leadership, communications, and interpersonal skills while managing the accountability for resolving all project level, cross-functional, partnership issues and escalations. PMBOK Project Management Professional (PMP). Top-notch track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while assisting other production support groups to achieve corporate goals.

Cost Engineering

Project/Program Management

End User Deployment

Release Management

Organizational Change Management

Sox Significant Systems/Audit

Work Flow Analysis

Contractor Management

Process Improvement

Professional Experience

A. Henry Group, Atlanta, GA and Houston, TX 11/2015 – PRESENT

Experis ManPower Group Project Manager Consultant for AT&T Mobility c/o Accenture

Lead IT Project Manager for AT&T Mobility Project Implementations applying ITUP methodology. Responsible for managing multiple projects concurrently and leading all project tasks in a matrix environment. Provide management support to multiple organizations and groups while applying strong stakeholder management skills. Resource onboarding and managing several remote and dispersed project team resources.

Other responsibilities include:

Senior Project Manager for several Sales Express (SE) and Sales Service Delivery Framework (SSDF) impacted projects

Manage the coordination of technology development and configuration teams which include all related business and Change Management activities relating to data migration, training and communication

Mange change readiness assessments and strategy development communications to support leadership alignment efforts

Work with the application teams to confirm the documentation is reviewed, approved and archived for SOX and QC auditing purposes

Lead Project Manager for the Wi-Fi and Sales Express Integration Enhancement that provided more sellers the ability to identify, propose, and close contract opportunities significantly faster, resulting in the scalability of the number of Wi-Fi sales, number of Wi-Fi hotspot and increased revenue

Manage Stakeholder engagement for business readiness

Oracle and Quality Center (GC) for testing

Change Implementation Manager responsible for organizing and communicating all post go-live issues, systems and required process changes

Manage the mitigation and accurate reporting of all issues and risks through to closure

Coordinate the Seven Area Risk Assessment (SARA) program to evaluate Mobility SDLC projects in order to prevent material adverse revenue/billing and customer impacts through the timely identification and mitigation of risk in the following seven functional business areas: Revenue Assurance, Fraud, Tax, Revenue Accounting, Privacy, Sox Revenue & Billing Process, and Security

Coordinate the readiness check surveys and meeting facilitation to support workforce transition

ATT Enterprise Project Manager and Product Management Support

Developed training materials and trained the trainers/SMEs using both classroom in person and online training methods

Managed Web Development for multiple applications (.NET, XML, ASP, Java, C++)

Web services, e-CRM, Sales, Ordering, and Service Delivery. (AOTS Ticketing System) enhancements

30 – 40 Applications/System with teams consisting of 50+ resources

Managed Multiple Web-Services, Databases, Servers, and Systems

Management of Application Interface Designs, High Level Designs, and Application Detail Designs

Conduct Weekly Status Meetings

Escalate Issues to Management and Executive Leadership

Schedule and Conduct Requirements Review sessions

Track and Monitor Defect Remediation through closure

Lead Project Manager for Product Catalog microServices (mS) effort which is the target state system of record for product catalog definitions

Led Product Catalog mS / Common Product Catalog (CPC) mS effort to provide reference data mapping to Sales and Billing applications using Universal Biller codes. Products impacted by Product Service Offering Catalog (PSOC) Pricing are AVPN, ADI, BVOIP, and ABN Express

Lead Project Manager for microService (mS) projects that leverage mS to accelerate price changes by bypassing Product Service Offering Catalog (PSOC) pricing translation between Sales and Billing apps in order to reduce cycle time

Helped to Streamline and automate rate change hand off between CPC and Sales apps

Manage all Project Financials and Estimate revisions to ensure needed adjustments based on the assumptions from the previous estimate, volume, size, complexity of Change Requests (CRs) and schedule changes that may occur due to moved release, delayed interim milestone, etc.

Manage the Budget Review and Approval for all resource onboarding via FUSE, FTP and ARC systems

A. Henry Group, Atlanta, GA and Houston, TX 06/2010 – 11/2015

Experis ManPower Group Project Manager Consultant for AT&T Mobility c/o Accenture

Lead IT Telecommunication PM for mobility, television and cable implementations applying ITUP methodology

Responsible for eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems while managing multiple projects concurrently. Responsible for leading all project tasks in a matrix environment thus providing management support to multiple organizations and groups. Applied strong stakeholder management skill while managing several remote and dispersed project team resources.

Other responsibilities include:

Developed detailed functional design for New Mobility Services while working with cross-functional teams to document, design, and implement business requirements

Managed the design and implementation of the solution enhancements while documenting new business requirements

Responsible for driving the delivery of IT initiatives which have dependencies across multiple internal IT Software development projects

Managed the Industry Standard Framework

Managed Web Development, Java (J2EE) (JAR Files), XML, SQL. MS Access

Managed Requirements Gathering, Production Support Planning, Change & Configuration Management

Developed Scope Planning, Create Project Charters, Create MSP project plans (WBS), and Managed UAT, Regression and performance testing

Managed UAT coordination efforts for testing including End to End and Regression testing and Defect management and tracking through closure

Provide input for production related issues while acting as the Lead PM and liaison between IT and internal/external business stake holders to help translate business objectives to clearly define new solution requirements

Managed all software application and network dependency mapping, traceability matrix, and site planning

Conducted Weekly Status Meetings while escalating Issues to Management and Executive Leadership as needed

Scheduled and facilitated Requirements Review sessions and documentation review, approval, and baseline

Tracked and Monitor Issues /Risks and Defect Remediation through closure

Managed all change management deliverables to include change readiness assessments, strategy development, change plan creation/execution, business readiness, communications, leadership alignment, stakeholder engagement, meeting facilitation and workforce transition

Managed the review, approval, and certification of project artifacts (BRD/SRD/TRM/RR) at the appropriate project phase decision gate

Led requirements gathering sessions to develop use cases and ensure clarification of business requirement while performing gap analysis between goals and existing procedures (or current solution environment)

Developed training materials and trained the trainers/SMEs using both classroom in person and online training methods

Managed the review and approval for baseline of the ATO Integrated Solution (AIS) in support of the Solution Architect in order to document the project’s end-to-end solution and to establish and budget the level of effort required by impacted applications to support the project

Managed artifacts for accurate mapping and traceability in the required repository to include the project lifecycle management software solution (PRISM) and TD Platform (TDP) in order to establish an End User or End System perspective in User Story format that notes the Acceptance Criteria required in order for the EPICs/Feature to be Accepted and deployed correctly

A. HENRY GROUP, Atlanta, GA 3/2010 – 06/2010

Senior IT Project Manager Consultant for Southern Company

IT Project Manager eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems while coordinating, leading, and performing the entire suite of IT PMO activities for several large utilities projects including disaster recovery implementations during the Gulf Coast Clean Up Oil and Gas Project as a result of the British Petroleum (BP) Oil spill. Vendor Project Manager responsible for project controls, project estimating and budgeting, planning, scheduling, and managing the Work Breakdown structure

Other responsibilities include:

Manage the technical and administrative control of the project in accordance with company authorized project objectives, schedule and commercial targets

Responsible for the management and coordination of major projects, which include creating and archiving the Business Requirements Documentation (BRD), Systems Requirements Documentation (SRD), all associated use cases, stakeholder review record, and managing the Requirements Traceability Matrix (RTM) in the appropriate repository

Lead PM responsible for the organizational change control management solution and the creation of the program/ project schedule to organize and prioritize work in a project using MS Project 2010 and MP Project Server tools

Organization Change Management (OCM) Lead responsible for

Infrastructure support lead for data migration effort at customer premise

MATRIX RESOURCES, Atlanta, GA 1/06- 12/09

Senior IT Project Manager Consultant for AT&T Mobility

Lead project manager responsible for communicating complex issues, verifying that tasks are completed, validating stakeholder and production readiness, and communicating testing and project implementation (Go Live) status and managing process waivers for SOX compliance while managing several projects over multiple releases for all ITUP phases. Responsible for leading the change Management process and design and develop Communication Plan while assessing the project impacts and dependencies while Detecting and managing the diagnoses and reporting related events

Other responsibilities include:

Development of the project charter and interview business owners to gather and document business requirements

Conduct and analyzes business and information technology processes and prepares essential groundwork by documenting and driving business solutions thus providing comprehensive Business Process Analysis (BPA) in order to improve consistency and efficiencies within the IT organization

Applied project/program management experience for strategic planning of full scale IT Project Management PM/BA support and while utilizing in-house prototyping tool, Quality Center

Manage the Retail PMO applications, Generic Credit Card Server, OASYS, PDC, Phoenix, System X, IVR, and OPUS, Oracle, POS.com, AP/AR procure-to-pay for enterprise solutions

Responsible for driving the delivery of IT initiatives which have dependencies across multiple internal IT Software development projects

Managed the Industry Standard Framework

Managed Web Development, Java (J2EE) (JAR Files), XML, SQL. MS Access

Managed Requirements Gathering, Production Support Planning, Change & Configuration Management

Developed Scope Planning, Created Project Charters, Created MSP project plans (WBS), and Managed UAT, Regression and performance testing and managed test reporting in Quality Center (QC)

Validation of project objectives, lead activities to develop technical solution and document the technical specifications

Leading the implementation assessment to produce the requirements document detailing the Project Implementation Specifications for retail point of service Financial Systems Technology (FST)

TRC STAFFING, Duluth, GA 9/05- 01/2006

Project Manager Consultant for Datapath

Responsibilities: Provided leadership for planning and execution of various satellite communications/IT infrastructure projects and tracked project schedules, progress curves, and time phased actuals via Microsoft Project, Primavera (P5/P6) and Earned Value Analysis (EVA). Created Environmental Health & Safety Change Management newsletter and Standard Operating (SOP) Training documentation using Adobe, Photoshop, Visio tools for graphics

SBC, Dallas, TX 09/02-09/05

Senior IT Infrastructure Project Manager

Responsibilities: Developed project scopes and execution plans for program initiatives and managed multiple SBC IT infrastructure projects cross-functional resources anticipate and manage risks associated with projects, communicate with management, project team members, and key directors

CISCO SYSTEMS, Dallas, TX 02/00-09/02

Project Manager

Responsibilities: Coordinated and provided leadership to Project Managers/Construction Managers and Schedulers to establish and maintain data coding structures and established and maintained project control tools, and quality data for budgets, contracts, change orders, trends and actual costs

NORTEL NETWORKS, Atlanta, GA 08/98-02/00

Project Coordinator

Responsibilities: Project Coordination support for on-site management and operation of clients' computer systems and/or data processing facilities

BECHTEL CORPORATION, Houston, TX 05/94-08/98

Project Engineer

Responsibilities: Project Engineer for Oil and Gas Projects for Lyondell Citgo and other Bechtel clients providing process controls and scheduling support

EDUCATION

Bachelor of Science; Electrical Engineering, Prairie View A&M University 1994

Certified PMBOK Project Management Professional (PMP), Atlanta, GA 2003

CERTIFICATIONS

Change Management Engineering – PROSCI - Project Management Professional – Certification trained

Business Analyst - Certification trained - Primavera P5/P6, ITUP, SAP ERP Training, Environmental Health & Safety Training Certification – GA Tech Facilities Management, SharePoint Administration PeopleSoft ERP Training, WBS

TECHNICAL SKILLS

HP Quality Center, Oracle 8i/9i/11i, MS Office 2000, SAP, MS SharePoint 2010, Adobe, Photoshop, Visio, ReqPro, JAVA, ProClarity, MS Project/Project Server, PeopleSoft, JAVA, C++, MS Project, and SharkPro Methodologies: CMMI, PMBOK, Lean, Six Sigma/dPMM, SDLC, ITUP, RUP, WUP, R-Cubed Method, Sarbanes-Oxley (SOX) AGILE, PMO, SCRUM, Waterfall, Iteration

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