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Customer Service Medical

Greensboro, North Carolina, United States
August 10, 2018

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Shameka Allen

Greensboro, NC *****


Work Experience

Client Services representative

Ciox Greensboro NC May 2018-current (Temp)

Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.

Date stamps all requests and highlights pertinent data to facilitate processing.

Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

Demonstrates helpful and effective telephone etiquette and customer service skills

Specimen Processor

Quest Diagnostics - Greensboro, NC May 2017 to April 2018

Specimen accessioning, sample splitting/sorting for serum, urine and data entry. Prepares laboratory specimens for designated departments/locations prior to laboratory analysis and testing and routes specimens by type to various staging areas. Performs all paperwork, technical and non-technical procedures required to process and submit specimens. Assigns specific computer generated identification numbers, checks for accuracy and records all items processed.

State Health Plan CSR

Manpower/Blue Cross Blue Shield October 2016 to February 2017

• Provide customer service to members that were employed by the state of North Carolina. • Provide member insurance benefits and coverage's of procedures.

• Mail, email and prepare documentation for members• Analyze and explain claims for members

Left assignment due to sons health that effected my attendance, issues have now been resolved with a very reliable plan implemented

Master at Arms

US Navy

April 2002 to October 2002

• Conduct customs, corrections, detainee, and protective service operations. • MAs perform force protection, physical security and law enforcement,

• Organize and train personnel in weapons proficiency.

Reason for leaving

I was discharged from the Navy with a General discharge under honorable conditions after being injured.

Recovery Analyst

Bank of America - Greensboro, NC October 2001 to February 2002

• Contacting customers to collect debts on charged off accounts • Skip tracing with information provided on customers

• Providing excellent customer service in a call center setting.

Reason for leaving the company: I entered into the Navy.

Medical Claims Representative

Cigna Medicare - Greensboro, NC October 2000 to October 2001

• Providing excellent customer service in a call center setting

• Processing claims for Medicare and Blue Shield Part A of North Carolina.

• Explanation for approval and disapproval of procedures, break down of procedure codes, time frame for benefits allowed and procedures covered.

Reason for leaving: schedule conflict

Customer Service Associate

Deluxe - Greensboro, NC February 2000 to October 2000

• Processing orders from banking institutions

• Providing customer service in a call center setting

• Ordering banking materials such as checks, deposits slips, and address labels

Reason for leaving the company: I wanted full time employment

Customer Service Rep/ Tracking Agent

APAC Greensboro, NC

August 1998 to February 2000

• Providing customer service and package tracking assistance to UPS customers • Making arrangements for pickups, deliveries or alternative delivery addresses • Documenting and reporting complaints and concerns that customers may have.

Reason for leaving the company: I was put complete bed rest due complications with a pregnancy.

National Directory Assistance Operator

NCI - Greensboro, NC January 1998 to July 1998

• Providing directory assistance in a call center setting

• Assisting MCI customers with domestic addresses and phone numbers

• Assistance in crediting customers when incorrect information was provided

Reason for leaving the company: The company closed down and relocated

Nursing Assistant

Greensboro Retirement Center - Greensboro, NC June 1997 to 1998

• Assisting residents in daily activities

• Assisting with hygiene and grooming, eating, social interaction, and exercise • Providing companionship

Reason for leaving the company: I was still in high school and my availability changed


Bachelors in Legal Studies Online-in progress

Post University Bachelors

High School Diploma

Military Service

Branch: Navy

Service Country: United States Rank: E-2

April 2002 to April 2003

Virginia Beach, VA

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