Home Health Service

HOWARD FRIED

*****@***.***

*** ‘D’ Grand Street

Apartment D55

New York, NY 10002

Mobile 917-***-****

Residence 212-***-****

Please accept this letter as expressed interest in a position within your organization. I have many years of experience in both the Not-For-Profit and For-Profit sectors of the Healthcare Field. I have enclosed a copy of my current resume for your consideration and review, and would like to draw your attention to several points of reference.

My background includes a completed 3 – 6 month contracted Healthcare Consultant position with VIP Health Care Services, a For-Profit Licensed Home Care Service Agency (LHCSA) with branches in Queens, Westchester and Nassau County. I directly coordinated the daily operations between branches. I dealt with and resolved service issues including:

Reduction of the 40-hr. overtime

Compliance – government regulatory, policies & procedures, etc.

Management of staff/personnel department including hiring/firing.

Supervision of Marketing personnel.

Initiated new policies/procedures.

Upgraded and improved Client Quality Improvement meetings (CQI)

CDPAP Trained

Knowledge of D.O.H. / H.R.A. and O.P.W.D.D. rules and regulations.

My previous position as Administrator was for Caring, a For-Profit Licensed Home Care Service Agency in Queens, New York. I was responsible for the overall fiscal, field and clinical management, reporting to the President. Prior position held was as Program Director was for the United Jewish Council, New York. Responsibilities include management/administration and supervision of all aspects for this multi-million dollar LHCSA (Licensed Home Care Service Agency). I directly oversaw the activities of the Nursing Department, Personnel Department, Secretarial Department, Fiscal Department, Case Coordinators, Human Resources Manager, and over 800 HHAs/PCAs. I oversaw the compliance of 20-25 MCO and MLTC contracts. I Chaired both the C.Q.I. (Quality Improvement Committee Meeting) and Administrative Medicaid Fraud Committee Meetings on a quarterly basis, as I was the Medicaid Fraud Compliance Officer.

Knowledge of all three computer systems used such as Sandsport/Sandata, HHA Exchange and Arrow.

My educational background includes a Master of Arts Degree and a Bachelor of Science Degree with specialization in Criminal Justice.

On a personal note, experience has proven me to be a determined individual with excellent analytical and organizational skills. I take pride in my ability to function efficiently and effectively with the general public, staff, and management at all levels.

I am confident that I would be an asset to your organization. I look forward to a personal interview at your earliest convenience.

Sincerely,

Howard Fried

Howard Fried

*****@***.***

504 D Grand Street, Apt. D55

New York, NY 10002

H: 212-***-****

M: 917-***-****

Ohel Bais Ezra Children’s Home & Family Services, NY

Medicaid Service Coordinator October 2016 - Present

Manhattan Outreach Coordinator October 2016 – Present

MSC –

Direct Liaison/Advocate for the Developmentally Disabled.

Liaison with OPWDD. ISP/Core certified.

Coordinate, implement and monitor services for individuals with developmental disabilities to meet their goals with their life plan.

Knowledge of Medicaid, HRA, OPWDD, DOH, OMH Services, Sandata, HHA Exchange, Arrow and Precision Care.

Writes ISP, gathering all required plans and distributing them within required time frames to all providers.

MOC -

Directed Manhattan Outreach for OPWDD.

Attended and spoke at Developmental Disability Fairs.

Contacted / Follow Up with families requesting information on services regarding “Front Door”.

Result: Increase in Agency’s case load.

VIP Health Care Services, NY

Director of Operations October 2015 – January 2016

Completed 3 – 6 month contracted Healthcare Consultant position with VIP Health Care Services, a For-Profit Licensed Home Care Service Agency (LHCSA) with branches in Queens, Westchester and Nassau County. I directly coordinated the daily operations between branches. I dealt with and resolved service issues including:

Reduction of the 40-hr. overtime

Compliance – government regulatory, policies & procedures, etc.

Management of staff/personnel department including hiring/firing.

Supervision of Marketing personnel.

Initiated new policies/procedures.

Upgraded and improved Client Quality Improvement meetings (CQI)

Knowledge of all three computer systems used such as Sandsport/Sandata, HHA Exchange

and Arrow.

Caring Licensed Home Care Service Agency, NY

Healthcare Administrator August 2013 – September 2014

Administrator for Caring, a For-Profit Licensed Home Care Service Agency in Queens, New York. Responsible for the overall fiscal, field and clinical management, reporting to the President. Responsible for meeting minimum standards for operation of a private duty agency as set forth by state and local agencies responsible for the health, welfare and safety of patients.

•Organize, plan, manage and direct agency’s ongoing functions.

•Maintain ongoing liaison among the governing body, the professional personnel and the staff.

•Immediately report catastrophic events which may cause interruption or cessation of the delivery of service to the Dept. of Health; first by telephone, followed by a written report.

•Employ and direct personnel qualified to carry out the policies and procedures of the agency.

•Establish policies for all agency administrative functions.

•Ensure adequate staff education and evaluations.

•Ensure the accuracy of public information materials and activities.

•Implement an effective budgeting and accounting system.

•Establish billing rates competitive with competition maintaining profitability.

•Represent the agency at community functions and professional organizations.

•Market agency services to area resources.

•Maintain a good public image within the general and healthcare community as a committed care provider.

United Jewish Council of the East Side, NY

Healthcare Non-Profit Administrative Director 2002 - 2013

Results oriented, people focused Health Services Program Director with extensive experience in the not-for-profit sector working for The United Jewish Council, a multi-service non-profit service organization. Assumed positions of increasing responsibility, starting as Out-Reach Coordinator (1980-1981), progressing through positions as Supervising Personnel Specialist (1981-1985), Assistant Director for Field Operations (1985-2002), culminating in position as Program Director (2002-2013). As Program Director of NYC Home Care Program with a $21 million operating budget, directed activities of 32 administrative staff and up to 800 unionized full-time and split-shift HHAs/PCAs servicing approximately 800 Medicaid funded patients, most of which are enrolled in an MCO/MLTC program.

•Project Management • Budgets & Forecasts

•Regulatory Compliance • Team Building

•New Policies & Procedures • Staff Development

•Subcontractor Negotiations • HR - Staff Planning

•Internal/External Liaison • Staff Training

•Chair: C.Q.I. Meetings • Chair: Medicaid Fraud Meetings/Compliance Officer

Key Accomplishments & Highlights

PROGRAM ADMINISTRATION:

• Project Management: Expanded program from 600 to 800 patients after two other agencies were

closed due to noncompliance. Coordinated fast transition of cases and expansion of administrative

and home care services.

Result: Smooth transition of services on schedule and with no interruptions.

• Regulatory Compliance: Complied with NYS Department of Health (DOH) and NYC Human

Resources Administration (HRA) regulatory agency mandates. Prepared for random and scheduled

contract compliance audits.

Result: Consistently passed all compliance audits and met regulatory requirements.

• New Policies and Procedures: Designed and implemented new administrative and paraprofessional

home health care policies and procedures. Reviewed and updated policy and procedure manual

on an ongoing basis. Chairs: Quality Improvement Committee Meetings (Q.I.C.) on a quarterly basis. Chairs: Administrative Medicaid Fraud meetings on a quarterly basis.

Result: Improved efficiencies and consistency of performance by Home Health Aides.

• Subcontractor Negotiations: Negotiated contracts with agencies such as Guild-Net, C.C.M. and

the Visiting Nurse Service of NY to provide home care meeting their patient's need. Reached

agreement on contractual fees and reimbursements.

Result: Currently providing services for all patients under MCO/MLTC contracts.

• Internal/External Liaison: Liaised between agency and AFL-CIO Local 1199 representatives.

Participated in contract negotiations and played key role in grievances and union member

disciplinary proceedings.

Result: Maintained favorable relations with union and improved employee morale.

• Budgets and Forecasts: Worked with department heads and Controller in the development and

implementation of annual operational budget. Reviewed variances quarterly to control expenses

and keep them in line.

Result: Consistently provided services within budget constraints.

STAFF DEVELOPMENT AND TEAM BUILDING:

• Team Building: As Program Director worked with RN's, Caseworkers, HR, and Administrative Staff to improve inter-functional cooperation and overall morale. Stressed common mission and overlapping goals.

Result: Improved team cooperation, cohesiveness and morale.

•Staff Development: Managed day-to-day activities of 32 administrative staff. Established Individual Development Plans focusing on total performance, including both quality and productivity.

Result: Improved individual and team performance and accountability.

•HR - Staff Planning: Established procedures for recruitment of Home Care Workers when awarded large volumes of new patients. Built database of screened and certified candidates and maintained contact with recruiters and employment centers.

Result: Expanded from 200 to the limit of 800 patients.

• Staff Training: Designed and presented classroom courses on medical and non-medical subjects such as universal personal safety precautions and fire safety procedures to Home Health Aides. Reinforced skills training in the field.

Result: Improved skills and effectiveness of Home Health Aides.

Education

John Jay College of the City University of New York (CUNY), New York, NY

MA degree in Criminal Justice

BS degree in Criminal Justice

(Graduated Cum Laude)

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