Customer Service Manager

DAVON JONES

*** ***** ******, **********, ** ****9 770-***-**** (mobile) ********@*******.***

PROFILE:

Results-driven, solutions-focused manager with exceptional communication and organizational skills and over 14 years of experience in customer service. Commitment to excellence proven through a broad range of leadership roles. Exhibits dynamic initiative, complemented by highly developed analytical, problem-solving and decision-making skills. Highly versatile multi-tasker who quickly masters new roles, responsibilities, and new technologies in a fast-paced environment.

CAREER HIGHLIGHTS

SUMMARY OF SKILLS:

Project and Program Management Appointment Scheduling and Confirmation

Freight Delivery and Scheduling Customer Service

Resource Allocation General Office Skills

Leadership and Management Inventory Logistics

Supply and Product Management Interpersonal Skills

Warehouse Management System (WMS) SAP

Stand-up and sit-down Forklift RF Scanner

PROFESSIONAL EXPERIENCE:

Branch Manager Spectra Metal Sales Atlanta, GA 07/2015-08/2018

Oversee daily operations (order needs, add-ons, safety audits, cycle counts, etc.)

Ensure all billing/invoicing functions are carried out daily with efficiency and timeliness

Responsible for all payment options from customers to Spectra

Ensure company goals, objectives, and strategies defined by superiors are executed effectively

Liaison for the “Face of Spectra” to the customer, driving record sales and creating record new customers

Act as a customer service representative as needed, to resolve quality control measures

Manage and reduce inventory and associated costs to exceed financial targets and business plans

Ensure requirement for all incoming inventory and steady flow of processes

Reduce overall expenses by micro-managing all controllable expenses

Carry out all human resource functions: planning, staffing, employee development and employee maintenance

Collect and report any data/reporting as needed (i.e. – truck efficiencies)

Assist in making decisions for truck routing/sales areas

Communicate any issues/ideas to Branch Operations Manager to align company to current/future sales objectives

Operate within set monthly budget to include forecasting for booking and revenues

Warehouse Coordinator Prographics Communication Atlanta, GA 10/2013-07/2015

Coordinate shipments with transporters and suppliers

Run shipment reports to assure 100% shipping accuracy

Ensure freight forwarders are selected based on company’s cost and objective

Schedule and coordinate keeping and maintaining accurate records of all the inventory and stock in the warehouse

Coordinating the receiving and dispatch, Provide pickup and deliveries services and act as liaison with Fed Ex, local carriers

Receive, inspect, and separate incoming freight, and retain stock for central warehouse or stockroom as needed

DAVON JONES

PROFESSIONAL EXPERIENCE CONTINUED:

Develop delivery routing schedules and monitor work standards to ensure prompt and efficient delivery of material and services to proper perform delivery services as needed; coordinate delivery, receiving, and storage with affiliate companies

Maintain accurate receiving/delivery records and logs and prepare reports, including recording important stock transactions with all relevant data

Maintain locator system for warehouse items; mark articles with identifier for locator system

Organize and clean warehouse, loading dock and assigned vehicles

Make recommendations for effective use of space and resources

Operate and maintain Hyster fork lifts and pallet jacks

Assist with special events, moving, and recycling as required

Train staff in shipping as assigned

Maintain safety regulations and awareness in moving materials and handling hazardous materials

Record all returned freight and cost using Excel and reporting the freight accruals to accounts payable

Efficiently network and coordinate works with all freight forwarders, domestic and international

Maintain shipping records including providing tracking information and shipping history to customer service reps

Receiving Coordinator Novem Car Interior Austell, GA 08/2012-09/2013

Verifies all incoming shipments for correct waybill information and visible damage

Communicates and follows up on discrepancies with suppliers, freight companies, and custom brokers

Record all incoming freight and cost using Excel and reporting the freight accruals to accounts payable

Maintain Inventory and transfer of stock within the company utilizing the WMS and SAP system

Ensure freight forwarders are selected based on company’s cost and objective

Schedule and coordinate with all freight forwarders, domestic and international

Maintain shipping records including providing tracking information and shipping history to customers

Participation in transportation-related project team

Technical Assistant II American Red Cross Douglasville, GA 09/2009-08/2012

Maintain manual and computer records associated with production or testing

Perform all duties and responsibilities in compliance with standard operating procedures

Manufacture, process, label, store and perform quality control on blood products

Perform data entry and operate the computer programs associated with component production

Perform the required quarantine and disposal of unacceptable products

Maintain CGMP (Good Manufacturing Practice) compliance

Operate, maintain and perform quality control

DAVON JONES

PROFESSIONAL EXPERIENCE CONTINUED:

Warehouse Operations Specialist Siemens Atlanta, GA 04/2008 – 09/2009

Responsible for the unloading and stocking of incoming merchandise, picking of outgoing merchandise and loading of outbound trailers

Report damages and/or vendor compliance issues

Resolve problems or discrepancies with help from immediate manager

Meet department demands without sacrificing quality

Ensure safety techniques are used in all aspects of daily work responsibilities

Shipping and Receiving Coordinator Leggett/Platt Inc. Atlanta, GA 04/2004 - 03/2008

Managed various aspects of sales including contract negotiation and process reviews

Handled large volumes of phone calls in a timely and efficient manner

Made accurate decisions regarding customer disputes

Demonstrated personal initiative and resourcefulness

Maintain shipping records and all shipping documents

Provide customer service with freight quotes, tracking information and shipment details

Scheduled inbound and outbound shipments utilizing all appropriate documents

Coordinate returns and file claims on lost, damaged or unwanted shipped freight

Ensured safety adherence, performance and compliance to prevent injury

Aviation Store Keeper United Stated Navy 01/1998 - 03/2004

Supervised day-to-day operation in material control department

Managed and created reports of budget usage utilizing Microsoft Excel Spreadsheet

Prepared daily status reports on items ordered and not received

Prepared international shipment documents

Maintained and filed all shipping and receiving documents

Inventoried all warehouse items quarterly utilizing RF and other bar code scanners

Created shipping invoices for off station equipment repairs

Expedited parts with various military contracted businesses

Ensured safety adherence, performance and compliance to prevent injury

EDUCATION

Erasmus Hall High School of Business and Technology, Brooklyn, New York – Diploma 09/1998

REFERENCES AVAILABLE UPON REQUEST

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